Customer Information

Know What's Changing and When 

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Together We're Banking Forward

SouthState Bank and CenterState Bank are joining together to create a leading regional bank in the Southeast. As we prepare to combine the operations of our two companies, we want to share the latest updates so you can be prepared. While the information below primarily pertains to CenterState Bank customers, we encourage all customers to review the information below as it may apply to you.

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Together We're Banking Forward

We are excited to be able to bring CenterState business customers with Treasury Management Services, Online Banking Bill Pay and Wire Transfer Services a new innovative digital banking technology known as Treasury Navigator® beginning in Spring 2021. With Treasury Navigator®, you will receive many great features including the convenience of a single sign-on to access multiple Treasury Management services with improved reliability and enhanced system capacity.

Please be sure to update your email address and phone number, so you can receive important notifications from us.

  • What's New
    • Secure Browser is a web-based solution which provides secure and streamlined access to Treasury Navigator®, the commercial online banking system.
    • Operates independently of other applications.
    • Authorized users can download the secure browser to a desktop or laptop.
    • Includes a multi-layered approach, including strong payment controls and fraud analytics, to mitigate customer risk.
    • Creates a fully self-contained captive browser environment – sort of like a safe room in a house – that is extremely resistant to viruses and malware.
    • Contains encrypted keyboard software that prevents harvesting of private information from keylogging attacks.
    • Manage access to the system for all of your company’s users and resolve service needs with user administrative rights.
    • Transaction data is encrypted and secured utilizing FFIEC-recommended multifactor authentication and data encryption.
  • What’s Changing
    • Access to Treasury Navigator® Secure Brower provides a convenient Single Sign-On (SSO) for users. You will no longer need multiple user IDs and passwords for other Treasury Management applications.
    • With a single sign-on to Treasury Navigator® you get immediate access to the various applications including Remote Deposit Capture, Bill Pay, ACH, Positive Pay, Wire Transfers and Lockbox.
    • Multi-factor Authentication is used at each log-in to verify your identity.
    • Users are prevented from accessing potentially harmful websites by restricted and controlled web destinations.
  • Customer Action Items
    • Be on the lookout for additional information regarding the Secure Browser Download Guide which we will send to you. The Secure Browser download is the first step in preparing for access to Treasury Navigator®. We will also reach out to you with a phone call to provide additional assistance.
    • Prior to June 1, we will send an email to each user which will contain a unique Activation Key code that is required for a first-time log in to Treasury Navigator®.
  • Important Things to Know
    • You must have administrative rights to your computer to install Secure Browser.
    • It will be required to verify that you meet the system and anti-virus compatibility requirements.
    • You may need the assistance of an IT representative from your company during the Secure Browser download.
    • Treasury Navigator® Secure Browser should not be installed on any computers that currently have or previously had Device Control software installed. Please refer to the FAQs for a list of known device software incompatibilities.
    • Automated system tests occur to detect corruption and virus infections, which shut down the Secure Browser if a detection occurs.
    • Valid software activation key is required during software registration and credential reset. The software activation key is time perishable and has a defined maximum number of times it can be used.
  • What's New
    • You will be able to access our Remote Deposit Capture Service (RDC) through a single sign-on functionality into Treasury Navigator®, a highly secure and innovative digital banking technology.
    • With the Treasury Navigator® Mobile app, you will be able to deposit checks using your smartphone.
    • When you make a remote deposit, it will post throughout the day. Posting windows will no longer apply.
    • RDC cutoff times for same day credit have been extended to 8:00 p.m. ET.
    • When using the Treasury Navigator® Mobile App to make a deposit, if it is received and accepted prior to 9:00 p.m. ET, it will be processed on the same business day.
    • RDC is compatible with multiple browsers including Google Chrome, Firefox, Safari, and Internet Explorer.
  • What’s Changing
    • Deposit reports are available within the Remote Deposit Capture system and will no longer be emailed to customers.
    • Deposit history will be retained for 90 days. Deposit images will be available within Treasury Navigator® and build up to 18 months of history after the transition to SouthState.
    • If you exceed your daily deposit limit, you must contact Treasury Management Support to receive a temporary limit increase prior to processing your deposit.
  • Customer Action Items
    • Beginning June 1, you can log into Treasury Navigator® to access Remote Deposit Capture.
  • Important Things to Know
    • The deadline to submit RDC deposits prior to our transition to SouthState is 6:30 p.m. ET on May 28.
  • What's New
    • Treasury Navigator® is a highly secure and convenient management tool that helps you manage all your business transactions and funds within one system.
    • With Treasury Navigator®, you only need to remember one user ID and password to log in. With this single sign-on capability, you’ll have immediate access to the various applications you use for Treasury Management including Remote Deposit Capture, Bill Pay, Lockbox, Positive Pay, ACH and wire transfers.
    • Treasury Navigator® is available through a secure browser via a desktop, laptop, or tablet. 
    • You can also access Treasury Navigator® through the mobile app where you can view transactions, deposit checks, initiate and approve ACH and wire transfers, decision Positive Pay items, and manage line of credit and loan activity. 
    • The mobile app utilizes the camera on your smartphone to deposit checks, an added convenience.
    • The Information Reporting feature is expanded. Transaction History is available for the past 12 months (365 days). Payment history is available for the past 18 months. Bank and loan statements will be retained for a rolling 18 months. 
    • Customize your workflow needs with advance notification alerts for incoming payment activity, suspect alerts and more. 
    • Customize the data reporting for the needs of your team members. 
    • Insured Cash Sweep (ICS) statements are available for retrieval and download. This is in addition to viewing ICS account balances and transactional detail.
    • Returned checks images are available for viewing online.
    • The alerts preference management tool enables users to subscribe easily for relevant alerts and consolidates the information across your company as needed. 
    • Payment entries are simplified creating a highly user-friendly and intuitive environment. 
    • Easy to use interactive and intuitive mapping tools allows for users to organize payment and information files as needed.
    • Securely send messages to SSB Treasury Management Support from within Treasury Navigator®.
  • What’s Changing
    • The Stop Payment deadline is extended from 7:00 p.m. to 9:00 p.m. ET. 
    • A notification alert is not created if a stop payment is placed on a check that has already been processed.
    • If you need to cancel a stop payment on a check, you will need to contact a local branch as this function is not available within Treasury Navigator®. 
    • The eStatement Book feature will not be available within Treasury Navigator. However, you will be able to download and print a file containing statements and check images within Treasury Navigator®.
  • Customer Action Items
    • You must download a Secure Browser onto every user’s desktop or laptop before using Treasury Navigator®. 
    • Be on the lookout for additional information regarding the Secure Browser Download Guide. The Secure Browser download is the first step in preparing for access to Treasury Navigator®. We will also reach out to you with a phone call to provide additional assistance.
    • Download the “Treasury Navigator Mobile” app from the Google Play or Apple App store on Tuesday, June 1, if you plan to use this functionality.
    • Customers using QuickBooks® Direct Connect will need to notify Treasury Management Support for the connection to be turned on in Treasury Navigator®.
    • You will need to update the bank name QuickBooks® Direct Connect from CenterState Bank to SouthState Treasury Navigator. 
    • You will need to sync your accounts in QuickBooks® Direct Connect before 5:30 p.m. ET on May 28 to make sure all transactions from CenterState’s OCM are transferred to Treasury Navigator®. 
    • After our system is converted, you will need to disconnect from CenterState Bank and reconnect to SouthState Bank.
  • Important Things to Know
    • We will transfer 45 days of past transaction and payment history and 12 months of past statements to Treasury Navigator®. Once this information is transferred, transaction history will build to 12 months and statement and payment history will build to 18 months. 
    • We recommend that you run a paid check inquiry before placing a stop payment to ensure the check is outstanding or unpaid.
    • No new ACH payments/batches can be generated in OCM after May 26, 2021. All ACH payments/batches scheduled through OCM must have a settlement date of Friday, May 28, 2021 or earlier. You will be able to initiate and approve ACH payments through Treasury Navigator® Secure Browser and the Treasury Navigator® Mobile App, by Tuesday, June 1.
  • What's New
    • Account Analysis statements will have an enhanced view, including the design format, the service description for each line item, and the calculations of some charges.
  • What’s Changing
    • Analyzed accounts will be debited for service charges on the fifth business day of the month.
    • Analysis statements will be available within Treasury Navigator® beginning the sixth business day of the month.
    • Service charges will be applied to the master billing account for accounts that are grouped together in Account Analysis.
  • Customer Action Items
    • Adjust any processes that may be in place regarding the service charge that will be applied to the master billing account on the fifth business day on the month.
  • Important Things to Know
    • You can view or download your Account Analysis statements via Treasury Navigator®. Analysis statements will no longer be mailed.
  • What's New
     
    • Savings accounts can be used as ACH settlement accounts.
    • Authorized users will be able to import ACH payee files and reverse ACH batches and items within Treasury Navigator®.
    • Authorized users will be able to in Treasury Navigator®.
    • 18 months of ACH transaction history will be available.
    • Users have ability to receive emails for ACH return & Notifications of Change (NOC) and can view the full report in Treasury Navigator®.
    • Users may choose to subscribe to one or more of the following ACH notifications: file needs approval, file status change and end-of-day (EOD) activity.
    • Recurring transactions, such as quarterly, may be scheduled for more than 30 days out.
    • Batches can be updated until the day they are sent for processing.On the day batches are processed, they are locked and cannot be edited.
    • ACH batches can be processed via the Mobile App with existing payees.
  • What’s Changing
    • The following are the new ACH processing windows effective, Tuesday, June 1, 2021:
      • 10 a.m.*, 1:30 p.m.*, 3 p.m., 5 p.m. and 6:15 p.m. (ET)
      • Please note: * Indicates Same Day ACH processing windows. SouthState offers Same Day ACH processing for a fee. Same Day ACH requires advance setup.
    • An ACH file which is uploaded to Treasury Navigator® via Secure File Transfer Protocol (SFTP) that is over the limit(s) set up in Treasury Navigator® will be flagged for errors and will not process.
    • Customers must ensure that ACH pre-notes are expired before a live item can be sent. If a live pre-note exists (before the 3-day expiration), a live transaction will be excluded from the batch. 
    • Users cannot originate ACH transactions with the Standard Entry Class (SEC) code of TXP.
    • ACH batches are not prefunded, which could result in insufficient funds charges.
  • Customer Action Items
    • You will need to ensure your current email is included in your profile within OCM, if you want to automatically receive ACH Returns/Notifications of Change (NOC) after the transition to Treasury Navigator®.
    • We encourage you to review the ACH templates within Treasury Navigator® upon your first login to ensure all information in the templates transferred correctly. 
    • The last date to create and send ACH batches within OCM is Friday, May 28.To ensure processing, please send any payroll files with a Friday posting date by May 26. 
    • Recurring ACH Batches will need to be re-established within Treasury Navigator® on June 1, as these will transfer to Treasury Navigator®.
  • Important Things to Know
     
    • If you use ACH pre-notes, please make sure they are expired at least 3 days before the live transaction is sent to the bank. You will not receive notification that a transaction will not post until the pre-note expires.
    • There is an ACH transaction within Treasury Navigator®. If you are unable to send ACH file, call Treasury Management Support for assistance.
  • What’s Changing
     
    • Account Reconciliation will no longer be available June 1, 2021. 
    • Transaction details will be available in the Information Reporting section of Treasury Navigator®.
  • Customer Action Items
    • We encourage you to retain any records you may need regarding outstanding checks.
  • Important Things to Know
    • Reports for outstanding, consolidated and ACH accepted items are no longer available.

Contact Us

Treasury Management Support 855-577-2972