DATA BREACH AWARENESS

The Safety of Your Accounts Is Important To Us

What to do if your data is compromised in a data breach

If Your Data Is Compromised

We continuously monitor all SouthState debit cards for fraudulent activity, as well as review available information from VISA and Mastercard regarding account compromises. When we are made aware of a potential data breach or discover that your card may have been compromised and is at risk for fraud, we will be proactive in issuing you a new SouthState Debit Card. Although you may never see fraud on your account, we do this for your protection.
  • You will receive a new SouthState Debit Card with a new card number.
  • Using the instructions on the card label, please activate your new card and destroy your current one.
  • When activating your new card, please follow the prompts to reset your PIN. You may use the same PIN you have for your current card.
  • Please remember to notify any businesses where you have established automatic payments of your new card number and expiration date. You may also need to update your card information if it is stored in a digital wallet or on a retail site.
Frequently Asked Questions

Frequently Asked Questions

Any customer who has made a purchase using a credit/debit card at the impacted retailer or service provider.

Credit/debit card number, cardholder name, expiration date, cardholder verification value and service code. Sometimes, a customer’s PIN may also be exposed.

It is important to continuously watch the activity on your account to be sure the only transactions posting to your account are those you have authorized. As always, we closely monitor debit/credit cards for fraudulent activity. Various monitoring triggers are in place to identify suspicious activity, and if this occurs, your card could be blocked. Safeguarding your account is very important to us and we continue to monitor your debit/credit card for fraudulent activity.

As we are made aware of possible data breaches, we monitor all cards to determine whether we will issue new debit cards. We will notify impacted customers if we issue new debit cards as a result of a data breach.

As always, notify us immediately if you suspect fraud. Please keep in mind it may take up to one year before you see fraudulent activity appear on your account. It is important to review your account daily and immediately report all unauthorized activity.

You are not responsible for any fraudulent charges related to data security breaches and reported to us in a timely manner.

How You Can Protect Your Information

Protecting our customers is our top priority. While we can assure you that we are constantly monitoring our security and safeguarding your information, fraud prevention is a partnership. That partnership also requires a commitment from you to take proactive measures to keep your computer system and financial information secure. Please review these helpful tips to keep your information secure.

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