Before your trip, notify us of where you’ll be traveling to and dates of your visit. Let us know through secure message in Online Banking or call us at (800) 523-4175, it will help us to take precautions in case you have fraudulent activity on your account and prevent your card from being blocked while away.
Understand card restrictions. Make sure you understand the daily spending and withdrawal restrictions associated with your debit and credit cards.
Give someone you trust your important information. Leave a copy of the front and back of your card including the phone number for lost or stolen cards at home with a family member or trusted friend.
If you lose your card, call us immediately to prevent any fraudulent charges, or call Visa Global Customer Assistance Services. Visa can assist you 24 hours a day, 7 days a week, including holidays. Click here for the full list of toll-free phone numbers.
If you are traveling out of the country, take the same precautions at ATMs as at home. Don’t allow yourself to be distracted, cover the keypad with your hand when entering your PIN and never write your PIN down. If you suspect the machine’s card slot has been tampered with, don’t use it.
Your debit or credit card may not work in all ATM machines, stores or restaurants. It is recommended that you carry a back-up card or cash for daily expenses and emergencies.
Review your statements when you return home. Go through your Visa debit and credit card statements carefully and contact us immediately if you see any suspicious or incorrect charges. Chargeback fraud is one scam that occurs when there are charges placed on your card that you did not make. Some vendors may give you a receipt that says one price; however, charge a larger amount on your card.
For more helpful tips, visit our Security and Privacy section on SouthStateBank.com.