Protecting our customers is our top priority. While we can assure you that we are constantly monitoring our security and safeguarding your information, fraud prevention is a partnership. That partnership also requires a commitment from you to take proactive measures to keep your computer system and financial information secure. Use the following tips to help keep your risks low.
Tips for Staying Safe when Online:
- Use a strong password that includes a combination of upper case and lower case letters, numbers and symbols. Do not use the same login or password for your financial institution on any other website or software. Do not write it down. Change your password frequently.
- Make sure the banking login sites you are using start with “https://” instead of “http://”. The “s” indicates a secure connection, using a different method of communication than standard Internet traffic.
- Know what your bank’s website looks like and what questions are asked to verify your identity. Some attacks, known as man-in-the-middle attacks, will change the login page. These changes allow the attacker to see your answers and to add additional security questions.
- Be suspicious of emails and text messages claiming to be from your institution or a government agency. Financial institutions will not contact you via email to request that you verify information.
- Clear the Internet browser’s cache before visiting a financial institution’s website. Many browser related apps keep temporary files on your computer that can contain viruses and malware. Clearing your cache regularly helps to keep this risk low.
- Never use a link to reach your financial institution; emails and search engine links should not be trusted. Type the bank’s website address into the Internet browser’s address bar every time.
- Use logout buttons or links for all financial institution web sites to close your secure session. Then close your browser window.
- Never access your financial institution from a public computer at a hotel, library or public wireless access point.
- Do not post your personal information on the web. Your high school, maiden name, date of birth, first car, first school, youngest sibling’s name, mother’s full name, father’s full name, best friend’s name, etc. are the answers to many security questions on financial web sites. When you post this information, you are making it easier for criminals to gain access to your financial information.
Specifically for Business Link Customers:
- When logging in to Business Link, always verify the 4-digit Site Authentication Value on your screen with your token before continuing. If the value does not match or is missing, do not send a wire or process other transactions through Business Link and contact the Bank immediately.