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South State branches will be closed on Monday, January 21 in observance of Martin Luther King Jr. Day. Our Customer Care Center will be open from 8 a.m. to 5 p.m. 

ACH Enhancements

banker on iPad

Please be aware of the following changes that apply to our ACH origination process as a result of our recent enhancements:

  • There is now an additional cut-off time for ACH origination. ACH files approved by 11am or 4pm will be submitted for processing on that business day.*
  • The below notices are combined into a new ACH Return Item Notice/NOC document, which is available within Business Link:
    • Charge Back Item
    • Credit Back Item
    • Notification of Change
  • Fees for ACH Return Items and Notifications of Change no longer appear as individual per-item charges throughout the month. Instead, these items appear as one combined charge on your statement at month-end.

Please be aware we will no longer mail paper notices regarding NOCs and Return Items. Instead, an email notification is sent to your company from [email protected], notifying you that a new Return Item/NOC notice is available for review in Business Link.

Please note if there are multiple users on the account, only one user will receive this email notification. If you would like to add a group email address to ensure more than one user receives this notification, please call us so we may update your contact information.

If you have any questions, please call us at (866) 722-8976. We will be happy to assist you.