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Equifax Cybersecurity Incident

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Protecting our customers is our top priority, and we strive to inform you of security incidents that may affect you.

What You Need to Know

On September 7, 2017, consumer credit reporting agency Equifax Inc. announced a cybersecurity incident potentially affecting approximately 143 million U.S. consumers and certain UK and Canadian residents.

The breach occurred from mid-May through July 2017, and the information exposed includes the following:

  • Names, Social Security numbers, birth dates, addresses and, in some cases, driver’s license numbers.
  • Credits card numbers for approximately 209,000 U.S. consumers.
  • Certain dispute documents with personal identifying information for approximately 182,000 U.S. consumers.

Equifax has established a dedicated website with details regarding this incident: You can visit this site to determine if your information has been potentially exposed and enroll in complimentary identity theft protection and credit file monitoring offered by Equifax. In addition, you will find helpful FAQs regarding this breach.

Protecting Yourself

While everyone may not be a victim of identity theft when a breach occurs, it’s important to stay informed and alert. Below are helpful tips to remember when a breach has occurred:

  • Monitor personal information, account statements and credit reports. You can access your credit report through Experian™, Transunion® and Equifax™. You are entitled to one free report from each of the three credit bureaus once per year. Order a free copy at
  • Monitor your accounts using South State Online or Mobile Banking, and take advantage of the Alerts available to help you track your account activity and potentially identify any suspicious transactions or red flags that may be signs of identity theft.
  • Freeze or lock your credit file. A security freeze prevents lenders from accessing your credit report unless you unfreeze the account.
  • You can also place a fraud alert on your files with Experian, Transunion® and Equifax. This may be a better option than a credit freeze if you plan to apply for credit in the near future.
  • Follow instructions from the breached company. They may send a notice or offer free credit monitoring to those impacted by the breach.
  • Pay attention to and keep any mail that is unfamiliar to you. For example, notices from the IRS regarding your taxes or bills from unknown lenders.
  • To learn more about identity theft protection, visit the Federal Trade Commission’s website.

Protecting our Customers

Data breaches, identity theft and associated account fraud are increasingly more common with potentially far-reaching impact. South State has cybersecurity controls in place to prevent, detect and respond to a wide variety of cyber threats and fraudulent activity. We are committed to protecting our customers, and we will continue to review and improve our defenses as new threats emerge. One of the recent ways we added protection for our customers, is implementing additional account authentication procedures for Customer Care.

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