Skip to Main Content

COVID-19 Updates: Our Response Branch Availability • FAQs • Stimulus Payments PPP Loan Forgiveness

Make it Your Resolution to Stay Secure in the New Year

As the new year begins, many of us will make resolutions to become more healthy, take up a new hobby or set new business goals. While we plan for the year ahead, cybercriminals continue to make it their resolution to launch cyberattacks on unsuspecting individuals. Included below are tips for how you can protect yourself and your business from cyberattacks, and information about how South State protects you.

Protecting Yourself and Your Business

There are a variety of ways to guard against cybercrime on and offline. You may already be familiar with some of these tips, but, in order for you to maintain cybersecurity in the new year, we encourage you to take action.

Cybersecurity at home

Beware of warning signs. Carefully read every email and text message, and beware of warning signs before you click on any links or open attachments. Warning signs could include but are not limited to the following:

  • There are grammatical errors in the email or text you receive.
  • The email address or phone number of a known sender is slightly different. ([email protected] vs. [email protected])
  • Font color and font type from a known sender is different from what he/she typically uses.
  • The tone of the email or text is one of urgency or greed.

Think before you click. That email you received that seems legitimate, but also a little suspicious, may in fact be a phishing attempt. With Business Email Compromise (BEC) on the rise and cybercriminals constantly looking for new opportunities to gain access to your information, you can never be too cautious.

When in doubt, shout it out. South State will not reach out to you to ask for sensitive information such as your account number, Social Security Number or birthdate.

If you receive an email, call, text message or website pop-up message from someone claiming to be South State that asks for your account or login information, notify us immediately by calling (800) 277-2175.

Make sure your accounts and devices are secure. You can do this by ensuring your account passwords are at least 10 characters combining upper case and lower case letters, numbers and symbols. Best practice is to use a different set of credentials for each account, application and device.

Additionally, make sure your devices are up to date with the most recent software versions. For example, on January 14, 2020, Microsoft ended support for Windows 7. If you continue to use Windows 7, your computer could be at a greater risk of malware from a cyberattack. Similarly, if you don’t update software for other systems and applications such as Adobe Flash, Apple, QuickTime, Adobe Acrobat, and your browser program such as Microsoft Explorer, Safari or Google Chrome, you could be putting your information at risk.

Take advantage of multi-factor authentication or other authentication measures. Take your password protection a step further by enabling multi-factor authentication whenever possible. Additionally, one of the best way to make your password unique is by taking advantage of touch password, which uses your fingerprint to unlock your device or account.

checking phone alertsHow South State Protects Customers

Protecting our customers and their accounts is our top priority. South State has established comprehensive information security policies and procedures that include administrative, technical, cybersecurity and physical safeguards to protect the confidentiality and integrity of our customers’ information.

We use state-of-the-art fraud monitoring software, run by fraud experts, that works around the clock to help us detect suspicious activity on customers’ accounts, which often helps us spot trouble before our customers can.

We keep customers up to date about the latest security tips and offer advice from our experts about fraud protection through the Security and Privacy Information section of our website and through our customer emails. Help us stay in touch by making sure your contact information is current. If you use online banking, you can edit your email by clicking “Profile” and then selecting the “edit” email option. Or, you may call us at (800) 277-2175, and we will update your information.

While we can assure you that we are constantly monitoring our security and safeguarding your information, fraud prevention is a partnership. That partnership also requires a commitment from you to take proactive measures to keep your computer system and financial information secure.