Relationship banking has always been a cornerstone of how we do business at South State. For Blue Ridge Georgia Branch Manager Tony Dyer and his team, top notch customer service is something they consistently deliver. Tony and his team have been recognized by our customers through online reviews, so we wanted to know how they do it. Here are Dyer’s fast five tips for making his customers feel like family:
- Make the most of every day.
Dyer says, “Every day is an opportunity to have a positive mindset and make a difference in someone’s day.” Whether it’s finding how to improve a customer’s financial plan, dropping in on a local business customer to say hi or calling a new customer to check in, each day is a new day for Dyer and his team to make a positive difference in their community.
- Empower the team to be the best they can be.
Dyer gives his team full credit for making his branch successful and his customers happy. “I encourage positivity within the team, and that flows to our customer,” he says. He also wants his team to develop professionally, so he gives opportunities to participate in trainings, cross train in all jobs within the bank and encourages open lines of communication.
- Deliver a personal experience.
Knowing customers by their first name and treating them like family is a common practice at South State, but Dyer and his team are passionate about giving their customers a personal experience. The team sends hundreds of handwritten notes to customers each year, calls to check in or update customers and believe in always following up the same business day.
- Strive for continuous improvement.
A constant question being asked by the team at the Blue Ridge branch is, “What can we do to improve?” Asking for feedback from customers is a common practice, and that information is used to perfect how the team interacts with customers.
- Add value to our customers’ lives.
Building our customers’ financial wellness so they can make informed financial decisions is our goal at South State. Dyer and his team work to be the best advisors for each customer. “We aren’t in the business of selling, we’re here to build relationships,” he says.
Clearly, Tony and the Blue Ridge team are delivering success daily for customers in their community, based on the kind words that have flooded in from online reviews. Take a look at what a few customers had to say: