At South State, we believe in the power of relationships. Our commitment is simple: to make every customer feel welcomed and valued, and our tellers play a vital role in helping us live up to that promise.
More than 700 of our team members are tellers, and in recognition of Teller Appreciation Day, we sat down with a few of them to find out what they love most about what they do.
Deb Bender – Float Teller
Deb Bender most enjoys forming connections with customers, a unique role that float tellers can play in multiple locations. She finds value in helping people from all walks of life, saying “folks need guidance and caring suggestions to meet their individual needs.” Bender has received countless letters of appreciation during her two decades in banking. “I believe that I have made forever friends,” she says of the relationships behind those letters.
Natalia Chacon – Teller III
Washington Road branch, Evans, GA
A South State team member for a year and a half, Natalia Chacon aims to learn and grow daily in order to serve customers better. She’s acclimated quickly, making her one of the top tellers in her region. “I believe the customers’ accounts and relationships are improved when we as tellers go above and beyond to find products that assist in their financial goals,” she says. Chacon’s heritage allows her to bridge the communication gap for Spanish-speaking customers, often alleviating stressful situations. “The smile they have at the end of the conversation is what makes my job even more rewarding,” she says.
Effie Dickey – Senior Teller
Antrim Drive branch, Greenville, SC
Effie Dickey has witnessed many changes in her 18 years with South State. Now a senior teller at Greenville’s Antrim Drive branch, she says the important things remain the same. “I still work with the most amazing staff.” Dickey’s friendly nature built a loyal following of customers who keep coming back to her branch. “In this day and age, where banking technology has made customers come into the branch less frequently, I remain committed to being the face of the bank,” she says. Dickey passes down some of her wisdom to new tellers, such as “strive to do the best job that you can” and “career opportunities will open up if you are patient.”
Stephanie Huffman – Teller FSR
S. New Hope Road branch, Gastonia, NC
Recently celebrating her 6-year anniversary with South State, Stephanie Huffman consistently receives positive feedback from customers. “I feel like I have done a good job if the customers are happy,” she explains. “I want customers to feel ‘at home’ when they come in to the branch!” Huffman realizes how important the teller’s role is on the “front lines” of the bank. “Whether customers or my peers, I love to be able to serve and help others,” she says. “After all, that’s why I’m primarily here!”
Angela Martin – Senior Teller
Buford Road branch, North Chesterfield, VA
Joining Richmond’s Buford Road branch three years ago, Senior Teller Angela Martin stands ready help and listen to her customers. “I enjoy hearing about their lives and how they are doing on a day-to-day basis,” she says. Martin’s leadership makes the branch a well-oiled machine, and she often mentors new tellers when they join the South State team. She is always available to answer questions and give advice as new tellers familiarize themselves with procedures. “We are all here for the same reasons,” Martin adds. “We are a team.”