FAQs

Get All Your Questions Answered

Woman on computer.
  • Are there any changes to my loan?

    You will receive separate communications should there be any changes to your loan. Additional details will be included in the Account Information Booklet, which will be distributed to CenterState customers in April.
  • How can I make my loan payments to SouthState?

    • You can make your loan payments by mail to:
    South State Bank, N.A.
    P.O. Box 118068
    Charleston, SC 29423-9910
    • You can make your payments using BillPay or any other third-party bill payment service. Please be sure to update the biller’s information with the name and address above.
    • You can make your payment via internal transfer from your SouthState checking or savings account to your loan using Online or Mobile Banking.
    • You can make a payment using the SouthState online Loan Payment System. (some loans types may not be paid via this system)
    • You can make a payment at your local branch.
  • Will my loan payments continue to be automatically drafted from my account after the transition?

    Yes. Unless you are notified otherwise, your loan payments will continue to be drafted from your account as they are today.
  • Treasury Management

    What will change about my Treasury Management Services?

    In late Spring 2021, all business customers who use CenterState’s Online Cash Management will transition to a new innovative digital banking technology known as Treasury Navigator®.
  • Why do I have to sign a new Treasury Management agreement?

    In order to for you to continue your selected services and to ensure you and/or any authorized users are able to access your accounts using Treasury Navigator once we combine our bank operations in Spring 2021, you will need to review and agree to the SouthState Treasury Management Master Service Agreement.
  • What happens if I do not sign the agreement?

    If you are unable to sign the SouthState Treasury Management Master Service Agreement, you and/or any authorized users will be unable to access your accounts using Treasury Navigator once we combine our bank operations in Spring 2021. To avoid a disruption in service, we encourage you to sign the agreement as soon as you receive the email from us.
  • Do I need to stop by a branch to sign the Treasury agreement?
     

    No, we will send an email to you in advance to let you know that another email will be forthcoming which will contain the agreement for you to sign electronically.
     
  • Treasury Navigator®

    How do I access Treasury Navigator®?

    To access Treasury Navigator, you will be required to download the Treasury Navigator® Secure Browser to your desktop or laptop. Upon login, your banking information is protected via a state-of-the-art security solution, which includes a multi-factor authentication that is used at each log-in to verify your identity.

    Customers transitioning to Treasury Navigator will receive separate email communications regarding the download process for Treasury Navigator Secure Browser.
  • Will I have to use multiple logins to access my online information?

    With Treasury Navigator®, there is only one sign-on to access multiple Treasury Management services.
  • Can I access Treasury Navigator® on a mobile app?

    Yes. In addition to access through your desktop or laptop, Treasury Navigator® is available via a mobile app. This convenient access allows you to initiate a wire transfer, review account transactions, process ACH transaction, all while you are on the go!
  • Will I still be able to download reports with the new service?

    Yes. There are more options when you download reports through Treasury Navigator® including specific transaction type searches, expanded transaction and payment history and multiple check images.
  • Will I be able to pay bills with the new service?

    Yes. Treasury Navigator® has a robust Bill Pay solution, which includes assigning multiple approvers for payments.
  • Remote Deposit Capture (RDC)

    When can I start to use the new RDC system?

    The URL that you previously used to connect to RDC is no longer active. You must download the Treasury Navigator® Secure Browser in order to log into RDC through Treasury Navigator®. If you have not already downloaded the Secure Browser, please reference the guide available here.

    Additionally, we previously sent to you an email which contained your Treasury Navigator® Activation Key. This Activation Key will allow you to access Treasury Navigator® Secure Browser and the Mobile App and register a non-expiring PIN. You will use your PIN each time you log in to the Secure Browser on an ongoing basis.
  • Will I still be able to deposit checks on my mobile device?

    Yes. By June 1, you will be able to deposit checks using the Treasury Navigator® Mobile App. Generally, mobile deposits received and accepted prior to 9 p.m. ET are processed on the business day of receipt and acceptance.
  • Can I deposit checks on my mobile device?
     

    Yes, you can deposit checks using the Treasury Navigator® Mobile App. Generally, mobile deposits that are received and accepted prior to 9 p.m. ET are processed on the business day of receipt and acceptance.
  • Will I have to remember a separate user name and password to use RDC?

    No. Treasury Navigator® offers the convenience of a single sign-on feature which allows you to access RDC and other Treasury services you may use. Once you log into Treasury Navigator®, click the link to the RDC application where you can submit your check deposits quickly and efficiently.
  • What is the cut-off time for RDC?

    The cut-off time for same-day credit is 9:00 p.m. ET.
  • Where can I get a report of the deposits I have made?

    Deposits reports are available within the Remote Deposit Capture system.
  • What will happen if I exceed my daily deposit limit?

    If you exceed your daily deposit limit, you must contact Treasury Management Support to receive a temporary limit increase prior to processing your deposit.
  • What is Treasury Navigator®?

    Treasury Navigator® is a comprehensive digital banking solution which provides a convenient way to access and manage all your Treasury Management services within one system.
  • When can I start using Treasury Navigator®?

    In the Spring 2021, we will transition all clients who use Online Cash Management to Treasury Navigator®.
  • How can I access Treasury Navigator®?

    You will access Treasury Navigator® through the Treasury Navigator® Secure Browser, a state-of-the-art secure environment that you will be able to download directly to your desktop or laptop. You will receive additional information and instructions for downloading Secure Browser in the coming months.
  • Can I use my mobile phone to access Treasury Navigator®?

    Yes. When you download the Treasury Navigator® Mobile App from the App Store or Google Play, you gain the added convenience of performing various transactions, such as initiating a wire transfer, depositing a check or processing ACH transactions, when you’re on the go.
  • Will I continue to have multiple usernames and passwords for my Treasury Management Services?

    No. The best part about Treasury Navigator® is that you will only need to remember one password to access the various services you may use including Remote Deposit Capture, Bill Pay, ACH, Positive Pay, Wire Transfer and Lockbox.
  • What is Treasury Navigator® Secure Browser?

    Treasury Navigator® Secure Browser is a restricted-use web browser which protects and allows streamlined access to Treasury Navigator®, the commercial online banking system. Through a secure state-of-the-art, layered-security system and a Single Sign-on (SSO) experience, users gain convenient access to a secure banking site, independent of other applications.
  • How does the Treasury Navigator® Secure Browser work?

    The first step is to download the Secure Browser to your desktop or laptop. Instructions for downloading the Secure Browser will be provided to you. Once you have downloaded the secure browser and received your activation key, you will be able to log into Treasury Navigator®.
     
    With each log-in, Treasury Navigator® Secure Browser verifies the user’s identity through a Multi-Factor Authentication process, which is a layered security method recommended by the FFIEC.
  • Where can I download the Secure Browser?

    Each user in your company will be required to install Treasury Navigator® Secure Browser from one of the options below. We will provide you with additional details prior to the download process.

    Windows: https://treasurynavigator.southstatebank.com/msb/download/southstate_browser64.exe

    MAC: https://treasurynavigator.southstatebank.com/msb/download/southstate_browser.pkg
  • Is there any anti-virus software that is incompatible with Treasury Navigator® Secure Browser?

    Yes. The following antivirus software has been identified as having Device Control software, which is incompatible:
    • Lumension Device Control module for Lumension Endpoint Management and Security Suite (a.k.a. Lumension Endpoint Security Device Control, LES DC), all versions
    • Ivanti Endpoint Security Device Control (a.k.a. HEAT Endpoint Security Device Control) and all Ivanti products that integrate the Device Control technology, all versions
    • ThreatTrack Security VIPRE Antivirus Business Premium, all 7.5.x versions subsequent to and including 7.5.5819
    • ThreatTrack Security VIPRE Endpoint Security, ThreatTrack VIPRE Advanced Security, and any VIPRE product that incorporates the Device Control technology, Versions 9.6 and later
    • Any product using the same licensed Device Control technology not specifically listed above.
    Generally, Treasury Navigator® Secure Browser is compatible with most antivirus software. However, whitelisting may be required within those applications.
  • What if my anti-virus software is compatible but I am still unable to download Secure Browser?

    Please contact your IT department to have the Secure Browser site whitelisted. It is important to have administrative privileges on the computer where Treasury Navigator® Secure Browser will be installed.
  • I have a Secure Browser from another bank. Can I use what I already have?

    No. The Treasury Navigator® Secure Browser is a fully self-contained browser that does not use any other commercial browser previously installed on a user’s computer. This is a safeguard which insulates your computer from malware that might be attached to other browsers. Users are only allowed access to websites and applications defined and configured by SouthState Bank. The Treasury Navigator® Secure Browser does not have an address line in the browser to prevent users from navigating away from allowable sites. All users are required by South State Bank to use the Treasury Navigator® Secure Browser to access Treasury Navigator.
  • How do I “register” the Treasury Navigator Secure Browser?

    Once you have installed the Secure Browser, you must reboot the computer. Once you have rebooted the computer, launch Treasury Navigator® Secure Browser by locating and selecting the new icon that appears on the desktop, or in the Applications folder if the Secure Browser has been installed on a Mac. Next, enter the Activation Key code and then, select the Continue arrow. You’ll need to create a PIN to use when you log in. The PIN must be between 6 to 12 characters which includes letters and numbers only. Make note of your PIN because you will use this going forward to login and access Online Banking through Treasury Navigator®. You’ll also need to determine your preferred delivery method (email or SMS Text) to receive your user verification code. Email is the default method. Once you receive the verification code, input the code, and select the Continue arrow.
  • Where can I get the Activation Key?

    You will receive this information from SouthState Bank when we combine our bank operations in Spring 2021 Additional details will be sent to you. If you do not receive this information, please send an email to [email protected] for assistance.
  • What is Multi-Factor Authentication?

    Treasury Navigator® has integrated a strong authentication technology from WiKID Systems in order to utilize a multi-factor authentication process. Treasury Navigator® utilizes a software-based security token to gain system access. Through a simple and easy PIN registration process, the soft token is activated.
  • Why is Treasury Navigator more secure?

    Treasury Navigator is more secure system because the software performs a self-test during the log in process and prevents customers from logging in if tampering, corruption, or infection is detected. Additional security features include an embedded keyboard driver which encrypts the user’s keystrokes within the application to prevent keylogging and a one-time, time sensitive passcode is generated during the login process.
  • I received an email telling me I would access Treasury Navigator from SouthStateBank.com. Do I need to download the Secure Browser?

    No. Based on your current services, you will not access Treasury Navigator through the Secure Browser. Instead, you will have the ability to access Treasury Navigator via the home page of SouthStateBank.com.
  • How will I log in to Treasury Navigator via the SouthStateBank.com website?

    If you receive notification via email that you will access Treasury Navigator via the SouthStateBank.com website, continue to check your email often for updates. You will receive your login credentials prior to June 1, 2021.
  • Can I view my transaction, statement, and check image history in Treasury Navigator®?

    Transaction history will be loaded into Treasury Navigator® beginning June 1, 2021. It may take a few days for your transaction history to load.

    Statement history from January through April 2021 will be available in Treasury Navigator® on June 1. Paid check images from December 2020 through April 2021 will be available in Treasury Navigator® on June 1, or shortly thereafter.
  • Does Treasury Navigator® offer Account Transfer templates?

    Account Transfer templates will not be available in Treasury Navigator®. You will need to save/print your existing account transfer templates prior to May 28 so you can re-establish your transfers upon accessing Treasury Navigator® for the first time. The cut-off time for same-day credit will change to 9 p.m. ET.
  • I am a QuickBooks® user. How will the switch to Treasury Navigator® affect my access?

    We recommend you perform a final transaction download before 5:30 p.m. ET on Friday, May 28.

    On Tuesday, June 1, if you are a Direct Connect QuickBooks® user, please first contact Treasury Management Client Support so a connection to QuickBooks® Direct Connect with Treasury Navigator® can be established for you.

    When accessing QuickBooks for the first time on or after June 1, you will need to update your Financial Institution to connect to SouthState – Treasury Navigator, to ensure your financial information stored within this program transfers to SouthState. This applies for both Web Connect and Direct Connect.
  • ACH

    How will the switch to Treasury Navigator® affect ACH payments?

    All ACH payments/batches scheduled through OCM must have a settlement date of Friday, May 28, 2021 or earlier. This means ACH payments should not be future dated to occur after May 28, 2021.

    Please note recurring ACH Batches will need to be re-established within Treasury Navigator®, as these will not convert.
  • Will ACH templates transfer from OCM to Treasury Navigator®?

    Yes. However, we encourage you to review the templates within Treasury Navigator® upon your first login to ensure all information in the templates transferred correctly.
  • Will the ACH processing windows change?

    Yes. The following are the new ACH processing windows (ET) effective Tuesday, June 1, 2021: 10 a.m.*, 1:30 p.m.*, 3 p.m., 5 p.m., and 6:15 p.m.

    *Indicates Same Day ACH processing windows. SouthState offers Same Day ACH processing for a fee. Same Day ACH requires advance setup.
  • BillPay

    Will all of my online payments transfer to BillPay within Treasury Navigator?

    Yes. Your BillPay payees and payments will transfer to BillPay through Treasury Navigator®, including recurring payments.
  • Will my eBills transfer to SouthState?

    No. Your eBills will not transfer, and you will need to set these up again within BillPay through Treasury Navigator® on June 1.
  • Will my bill payments scheduled over the transition weekend still be paid?

    If you use Bill Pay through OCM, you will be unable to initiate any new online bill payments beginning Thursday, May 27, 2021 at 4 p.m. ET until the service becomes available within Treasury Navigator® by Tuesday morning, June 1. Payments with effective dates of May 28, 2021 – May 31, 2021 will be paid on June 1. To avoid a delay, we recommend adjusting payment dates to ensure timely delivery. Additionally, the eBills functionality will be removed from Bill Pay in OCM on May 21, 2021.

    If you are a business customer who uses CenterState Online Banking Bill Pay, you will be unable to initiate any new online or mobile bill payments beginning Thursday, May 27, 2021 at 5 p.m. ET until the service becomes available within Treasury Navigator® by Tuesday morning, June 1. However, if you previously scheduled a bill to be paid during this time, it will still be paid as scheduled.
  • Will BillPay processing times change?

    Yes. Expedited and regular processing times will change as follows:

    Expedited Processing: 4 p.m. ET (checks)
    Regular Delivery (3-day): 10 p.m. ET
    Regular Delivery (7-day): No longer available
  • Will I have access to my online bill payment history?

    You will have access to six (6) months of bill payment history. Please print and/or save any additional history you may need prior to May 27.
  • Positive Pay

    How will the transition to Treasury Navigator® affect Positive Pay?

    Check issue files should be uploaded to CenterState Positive Pay by 5 pm. ET on Friday, May 28, 2021 in order to be processed on time.

    On Tuesday, June 1, 2021, You will use the CenterState Positive Pay system to make decision on exceptions from the previous business day (May 28, 2021). If you were unable to provide decisions on Positive Pay items prior to the deadline, we will use your previously determined default decision to pay or return the items.
  • How will I access Positive Pay?

    Positive Pay will be accessible through Treasury Navigator® by Tuesday, June 1, 2021. On Wednesday, June 2, you can begin using Treasury Navigator® to decision your Positive Pay items.
  • Will decision deadlines change?

    Positive Pay exception reporting/notifications will be distributed at 8 a.m. ET, and the decision deadline will remain at 2 p.m. ET.

    If ACH Positive Pay decisions are not made by the deadline, the items will be returned, as that is the default decision for Treasury Navigator®.
  • Wire Transfers

    How will wire transfers be affected by the transition to Treasury Navigator®?

    Wire transfer requests must be submitted in OCM by 5 p.m. ET on Friday, May 28, 2021.

    Wire Transfer templates will convert to Treasury Navigator®. By Tuesday, June 1, 2021, you will be able to originate wire transfers through Treasury Navigator® Secure Browser or the Treasury Navigator® Mobile App.

    Your 2021 wire transfer history will be available in Treasury Navigator®.
  • Will wire transfer cut-off times change?

    Yes. Listed below are the new Wire Transfer cut-off times (Et) effective Tuesday, June 1, 2021:

    International Outgoing – 4 p.m.
    Domestic Outgoing – 5 p.m.
    Domestic and International Incoming – 5:30 p.m.
  • Who will receive wire transfer notifications?

    Wire Transfer notifications will only be sent to the email addresses of users who have been set up within Treasury Navigator®.

Contact Us

DISCLAIMERS
  • Third party message, data, or internet service provider fees may apply.
  • Internet service provider fees may apply. You must be age 18 or older to access Bill Pay.