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COVID-19 Updates: Our Response Branch Availability • FAQs • Stimulus Payments PPP Loan Forgiveness

Coronavirus Updates

We're Here to Help

Read a message from our Executive Chairman Robert Hill

We continue to monitor developments related to coronavirus (COVID-19), and want you to know we are committed to keeping our customers and team members informed during this uncertain time. We encourage you to visit this page for the latest updates and follow us on Facebook and Twitter.

As a precaution, we are following CDC guidelines for increased cleaning of locations, including ATM keypads, drive thrus and high-touch surfaces. In addition to these measures, we have enacted our business continuity protocols for scenarios including continuity of critical operations, remote team member work accommodations, and strict in-person meeting and travel guidelines.

We know many of our customers may be impacted financially. We’re committed to providing assistance options, including loan payment deferrals for individuals and businesses. Please contact your local banker or our Customer Care Center if you are a current customer affected by the coronavirus and need assistance.

As you may know, the Coronavirus Aid, Relief and Economic Security (CARES) Act was passed in March to provide approximately $2.2 trillion in economic recovery assistance. This Act included a $350 billion bank loan program for businesses called the Paycheck Protection Program (PPP). On April 27, a second round of funding totaling $310 billion was announced.

South State has been able to assist nearly 10,000 businesses with PPP funding; however, at this time, we are no longer accepting PPP applications. We encourage businesses to inquire about funding from other sources, including other financial institutions.

The CARES Act also included economic relief for individuals and families. The federal government has already distributed Economic Impact Payments to millions of eligible taxpayers  and continues to identify and distribute funds to remaining eligible recipients. To check the status of your payment, click here. We know these payments will provide relief to many of our customers.  To help answer any questions you may have about accessing your payments through your South State account, please click here.
Main Street Lending Program
The Federal Reserve established the Main Street Lending Program (MSLP) to assist eligible small and medium-sized businesses and non-profit organizations that were in good financial standing prior to the onset of the COVID-19 pandemic and that are in need of financial assistance.

Administered by the Federal Reserve Bank of Boston, the program features three loan facilities for for-profit businesses and two loan facilities for non-profits. Interested businesses can learn more about the program, eligibility requirements and terms on the Federal Reserve Bank of Boston’s website bostonfed.org/mslp. Term sheets for each facility and Frequently Asked Questions (FAQs) with additional information on eligibility requirements and conditions are available on the Federal Reserve’s Main Street Lending page. Please note, non-profit loan facilities are not yet operational.

South State will be participating and assisting existing commercial borrowers who are interested in the program. Businesses are encouraged to review the terms of the program and Facility Borrower Certifications and Covenants located on this page, as businesses will be required to provide specific certifications and covenants when applying for one of the loan facilities. Businesses are encouraged to consult their financial and legal advisors to determine if the program is the right fit for them. Interested businesses should then contact their South State banker for assistance.

Banking Services

We recognize the vital role we play in the financial well-being of our customers and communities, whose health and safety is always our top priority. We have devoted significant resources and efforts to ensure you continue to experience the reliable banking services and access you have come to expect from South State.

In-branch Services:

As a preventative measure for the well-being of our customers and team members, we have made changes to the way we serve customers at our locations, including adjusting our hours of operation.

Locations with Drive Thru:

Operating with Drive Thru Service Only Monday through Friday. Our bankers are equipped to handle your needs just as we do in our lobbies.
We have suspended Saturday Banking Hours at this time.

Locations without a Drive Thru:

The lobbies of these locations are currently closed.
Customers of these locations will need to visit the closest South State location with Drive Thru service to handle your essential banking needs Monday through Friday.
We have suspended Saturday Banking Hours at this time.
Please contact your banker if you have any questions or need help with services that cannot be delivered through a Drive Thru.

Please reference our Frequently Asked Questions page for more information.

For the most up-to-date hours and information regarding the location nearest you, please visit the branch location page.

Find a location

Digital Services:

Now is a great time to start using South State’s convenient, digital services. You can avoid unnecessary trips and get all of your banking done wherever you are.

Online Banking Visit Mobile Banking Visit
Treasury Navigator Visit Phone Banking (800) 763-0555

Be Alert

South State will never ask you for your personal information or log in credentials in an email or text message. If you receive a suspicious email or text message, don’t respond, click on any links, or open attachments. For more information on how to protect yourself, visit our security and privacy information section.

Please be aware of suspicious email and text messages, and fraudulent donation sites that may impersonate a company, charity, or government agency. Do not provide personal information over the phone, by email or through unfamiliar websites. And, verify the authenticity of any website before making a purchase or donation.

How You Can Help

We encourage everyone to follow the guidance provided by the CDC to help prevent the spread of coronavirus (COVID-19) at home, in the workplace and while traveling. Please refer to the CDC website for the most updated information.

Visit CDC website