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COVID-19 Updates: Our Response Branch Availability Small Business Assistance FAQs

Coronavirus Updates

We're Here to Help

Read a message from our CEO Robert Hill

As we closely monitor developments related to coronavirus (COVID-19), we want you to know we are committed to keeping our customers and team members informed during this uncertain time. We encourage you to visit this page for the latest updates and follow us on Facebook and Twitter.

As a precaution, we are following CDC guidelines for increased cleaning of locations, including ATM keypads, drive thrus and high-touch surfaces. In addition to these measures, we have enacted our business continuity protocols and are actively planning for scenarios including continuity of critical operations, remote team member work accommodations, and strict in-person meeting and travel guidelines.

As conditions continue to unfold, we know many of our customers may be impacted financially. We’re committed to providing assistance options, including loan payment deferrals for individuals and businesses. Please contact your local banker or our Customer Care Center if you are a current customer affected by the coronavirus and need assistance.

As you may know, the Coronavirus Aid, Relief and Economic Security (CARES) Act was recently passed providing approximately $2.2 trillion in economic recovery assistance. Included in this Act is a $350 billion bank loan program for businesses called the Paycheck Protection Program. South State is a SBA-approved lender. Please be aware although we have received interim final guidelines from the SBA, we continue to formalize our steps for processing applications. We are presently queueing interested customers and their supporting documentation in preparation for filing applications. If you are interested in submitting an application please call your banker or our dedicated Customer Care team at (844) 238-9452. We anticipate being able to process applications later this week. Please check back often for updates on this program.

Banking Services

We recognize the vital role we play in the financial well-being of our customers and communities, whose health and safety is always our top priority. We have devoted significant resources and efforts to ensure you continue to experience the reliable banking services and access you have come to expect from South State.

In-branch Services:

As a preventative measure for the well-being of our customers and team members, we have made changes to the way we serve customers at our locations, including adjusting our hours of operation.

Locations with Drive Thru:

Operating with Drive Thru Service Only Monday through Friday. Our bankers are equipped to handle your needs just as we do in our lobbies.
We have suspended Saturday Banking Hours at this time.

Locations without a Drive Thru:

The lobbies of these locations are currently closed.
Customers of these locations will need to visit the closest South State location with Drive Thru service to handle your essential banking needs Monday through Friday.
We have suspended Saturday Banking Hours at this time.
Please contact your banker if you have any questions or need help with services that cannot be delivered through a Drive Thru.

Please reference our Frequently Asked Questions page for more information.

For the most up-to-date hours and information regarding the location nearest you, please visit the branch location page.

Find a location

Digital Services:

Now is a great time to start using South State’s convenient, digital services. You can avoid unnecessary trips and get all of your banking done wherever you are.

Online Banking Visit Mobile Banking Visit
Treasury Navigator Visit Phone Banking (800) 763-0555

Be Alert

South State will never ask you for your personal information or log in credentials in an email or text message. If you receive a suspicious email or text message, don’t respond, click on any links, or open attachments. For more information on how to protect yourself, visit our security and privacy information section.

Please be aware of suspicious email and text messages, and fraudulent donation sites that may impersonate a company, charity, or government agency. Do not provide personal information over the phone, by email or through unfamiliar websites. And, verify the authenticity of any website before making a purchase or donation.

How You Can Help

We encourage everyone to follow the guidance provided by the CDC to help prevent the spread of coronavirus (COVID-19) at home, in the workplace and while traveling. Please refer to the CDC website for the most updated information.

Visit CDC website