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COVID-19 Updates: Our Response Branch Availability Small Business Assistance FAQs

Coronavirus Response FAQs

Frequently Asked Questions

What is South State doing in response to the coronavirus?

We are following CDC guidelines for increased cleaning of surfaces, including ATM keypads, doorknobs and counters. Additionally, we have hand sanitizer in our branches for use by customers and team members.

We have also enacted our business continuity protocols and are actively planning for scenarios including continuity of critical operations, remote team member work accommodations, and strict in-person meeting and travel guidelines.

We encourage you to continue visiting SouthStateBank.com/CoronavirusResponse for any updates on our response.

What are you doing to protect your tellers and branch staff who handle money?

The health and safety of our team members and our customers is our top priority. Our tellers and branch staff have hand sanitizer, hand sanitizing wipes and gloves at their disposal. Additionally, in line with CDC recommendations, we have increased the cleaning of hard surfaces in our branches and the key pads at our ATMs. To further protect our customers and team members, all South State branches will transition to a drive-thru only model on Thursday, March 19.

What assistance are your offering in response to the coronavirus?

We are committed to providing assistance options, including loan payment deferrals, to support customers affected by the virus. Please contact your local banker or South State Customer Care for assistance.

Branch Operations

Why is South State only opening Drive Thrus?

As a preventative measure for the well-being of our customers and team members, we are moving to Drive Thru Only service during normal business hours beginning Thursday, March 19, 2020.

Is South State cleaning ATMs and Drive Thrus?

We are following CDC guidelines for increased cleaning of surfaces, including ATM keypads; however, our drive thrus and drive up ATMs are exposed to the outdoors, so we encourage you to practice responsible hand hygiene by washing your hands or using hand sanitizer, as you normally would after touching outdoor surfaces.

Will the Bank handle all transactions typically performed in the branch through the Drive Thru?

The majority of transactions can be handled through the Drive Thru; however, some transactions will need to be done face-to-face with a banker. For example, if you need to sign loan documents or access your safe deposit box, please contact your local banker.

When visiting our Drive Thru, if the transaction you need to perform requires you to come inside the branch, the banker will inform you and schedule a time with you to come inside the branch.

Account/Safe Deposit Box Access & Digital Services

How can I access my accounts if the branch is closed?

The majority of transactions can be handled through the Drive Thru. In addition, South State Online, Mobile and Phone Banking, as well as Treasury Navigator and the Treasury Navigator App (for Treasury customers) are available 24/7 so that you can continue to access your accounts, transfer funds and pay bills.

What are my options for accessing my account if I don’t use online services?

Our Drive Thrus are open during normal business hours, and bankers will be able to assist you with your banking needs. ATMs remain functional should you need to quickly withdraw funds from your account. Some South State ATMs also accept deposits. Please visit SouthStateBank.com/Locations to identify our deposit taking ATM locations.

I don’t have Online Banking, how do I get started?

Form the home page of SouthStateBank.com, click “Enroll Now for Online Banking” at the bottom of the “View Your Accounts” box. You will need your Phone Banking PIN enroll. Your Phone Banking PIN is the last four digits of your social security number, unless you have changed it.

Will my debit card still work if branches are closed?

Yes. Your debit card will continue to work.

What should I do if I need to empty the contents of my safe deposit box?

If you need to empty the contents of your safe deposit box, please contact your local banker for assistance.

IRA and HSA Contributions

Has the deadline been extended to make 2019 contributions to my IRA?

Yes. The deadline for making contributions to your IRA for 2019 has been extended to July 15, 2020 because the deadline for filing Federal income tax returns has been extended to July 15.

We encourage you to consult your tax advisor if you have any questions regarding your 2019 contributions and this extension.

Has the deadline been extended to make 2019 contributions to my HSA?

Yes. The deadline for making contributions to your HSA for 2019 has been extended to July 15, 2020 because the deadline for filing Federal income tax returns has been extended to July 15.

We encourage you to consult your tax advisor if you have any questions regarding your 2019 contributions and this extension.

General

Is my money safe at the bank?

Yes. Your money is safe in the bank.

Is South State FDIC insured? And, what does it cover?

Yes. South State is FDIC insured. FDIC insurance covers all deposit accounts, including:

  • Checking accounts
  • Savings accounts
  • Money market deposit accounts
  • Certificates of deposit

FDIC insurance does not cover other financial products and services such as stocks, bonds, mutual funds, life insurance policies, annuities or securities.

The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category.

You can learn more about FDIC Insurance by visiting FDIC.gov and selecting the “Deposit Insurance” dropdown.