Skip to Main Content

Mobile Banking FAQs

Below you’ll find answers to many Mobile Banking frequently asked questions. If you don’t see your answer here, call our Customer Care Center at 1-800-277-2175. We’re happy to help!

Mobile Banking

How do I know if I can login using my fingerprint?
  • For Apple®: To check if your iPhone has Touch ID, open Settings and scroll to Touch Id and Passcode. If you see this option, then your phone has the capability.
  • For Android: To check if your Android phone has Fingerprint ID, open “Settings” and scroll to “Lock Screen and Security”. If you see the option for “Fingerprint” on that screen, then your phone has the capability.
What is Mobile Banking?

Mobile Banking is a way to access your accounts through your mobile phone. Depending on the type of phone you have you can view balances, transfer funds, deposit checks, pay bills and find a branch or ATM.

Is Mobile Banking secure?

Absolutely. Here are a few ways that we keep your information safe.

Mobile Internet Browser and South State Mobile Apps:

  • 128-bit encryption masks your sensitive information
  • Password or Fingerprint ID is required each time you log in
  • Account numbers are masked for your protection

Text Banking:

  • View accounts by nicknames you set, not account numbers
  • No detailed personal information is sent
How do I enroll for Mobile Banking?
  1. Go to the App Store (iTunes® or Google Play®).
  2. Search for South State Mobile Banking App or South State Bank.
  3. Once the App is installed, enter account information, tap Next. (PLEASE NOTE: The PIN will be the last 4 digits of your SSN/EIN.)
  4. Enter the following information: First Name, Last Name, Address, City, State and Zip. Tap Next.
  5. Enter DOB, email address and create your Security Question. Tap Begin Enrollment.
  6. Please complete the additional verification questions and click Enroll.
  7. Review and agree to the online banking terms and conditions. Tap Agree.
  8. Create a Username, Password* and confirm your Password. Tap Continue.
  9. Set up Challenge Questions and Answers. Tap Continue.
  10. Once you have completed the enrollment process, the Log In screen to sign in to Mobile Banking will appear. Login using your Username and Password.
Can I reorder my accounts?

Yes. To reorder your accounts:
1. Select Sort in the top right hand corner on the Accounts tab.
2. Click account and drag into the order you would like.
3. Click Done to save.

Can I pay bills through Mobile Banking?

Yes, you can pay bills through the Mobile Internet Browser or Mobile App. You can add new payments, as well as view, modify or cancel pending payments. Bill payments are not available with Text Banking. Message and Data rates may apply.

How do I use text banking?

After you enroll in Text Banking, you can text the short codes to 96924 to receive information about your accounts.

What are the text banking short codes?

BAL + Account Nickname to get your balance
HIST+ Account Nickname to get recent transactions
BRANCH + Address or Zip to find the nearest branch
ATM + Address or Zip to find the nearest ATM

What is Touch ID?

Touch ID is Apple’s® fingerprint authentication technology. If you have the iPhone 5S or a later model, you can use your fingerprint to log in to our app instead of your password.

How does Touch ID/ Fingerprint ID work?

Touch ID/Fingerprint ID lets you log in to the South State Mobile App with fingerprints you’ve set up on your mobile device. If you chose to enable, the app will accept any fingerprint stored on your device in place of your password when logging in.

What is Fingerprint ID?

Fingerprint ID is fingerprint authentication technology. If your device supports Fingerprint ID, you can use your fingerprint to log in to our app instead of your password. We support Apple® Touch ID and Android Fingerprint ID.

How do I set up Touch ID/Fingerprint ID on my mobile device?

If you have an iPhone 5S or later model, open “Settings” on your phone and scroll to “Touch ID & Passcode.” From there, select “Add a Fingerprint” and follow the instructions presented. If you have an Android device that supports Fingerprint ID, open “Settings” on your phone and scroll to “Lock Screen and Security.” From there, select “Fingerprint” and follow the onscreen instructions presented.

How do I enable Touch ID/Fingerprint ID?

To enable Touch ID/Fingerprint ID, follow these steps:

  1. Log in to the Mobile App and select the More menu.
  2. Toggle the Touch ID/Fingerprint ID switch to the On Position
    If there are no fingerprints currently stored on the device, the app will instruct users to set up at least one fingerprint on the device
    before enabling Touch ID/Fingerprint ID.
  3.  After enabling, the app automatically prompts for fingerprint when launching the app

For security purposes, the Mobile App requires users to enter their Password when performing transactions to move funds (transferring money, paying bills, paying people, etc.).

What is Bill Capture?

Bill Capture is a convenient, digitalized way to save your bill contacts. This feature allows you to conveniently pay your bills in three easy steps:
1. Take a picture of your paper bill with your smartphone camera to capture all the important information.
2. Verify all the information is correct, and tap Save.
3. Once the contact is created, you can save up to 10 pages of your bill.

How do I add a biller using Bill Capture in the Mobile App?

You will have two options when adding a new biller using Bill Capture:

Option A:
1. Tap Transfer & Pay, then Make and manage payments.
2. Tap Bill Capture.
3.Tap Take a Picture, which will prompt you to take a picture of the front of your bill.
4. Then Edit the bill as needed (you may add up to 10 pages of your bill).
5. Select Save.

Option B:
1. Tap Transfer & Pay, then Make and manage payments.
2. Tap Manage Contacts, and then Add a New Contact.
3. Select Add by Photo.
4. You will be prompted you to take a picture of the front of your bill.
3. Then Edit the bill as needed (you may add up to 10 pages of your bill).
5. Select Save.