Card Compromise Awareness
The Safety of Your Accounts Is Important To Us
What to do if your debit or credit card is compromised
If Your Debit Card Is Compromised
We continuously monitor all SouthState debit cards for fraudulent activity, as well as review available information from VISA regarding account compromises. When we are made aware of a potential data breach or discover that your card may have been compromised and is at risk for fraud, we will be proactive in issuing you a new SouthState Debit Card. Although you may never see fraud on your account, we do this for your protection.
- You will receive a new SouthState Debit Card with a new card number.
- Using the instructions on the card label, please activate your new card and destroy your current one.
- When activating your new card, please follow the prompts to reset your PIN. You may use the same PIN you have for your current card.
- Please remember to notify any businesses where you have established automatic payments of your new card number and expiration date. You may also need to update your card information if it is stored in a digital wallet or on a retail site.
How You Can Protect Your Information
Protecting our customers is our top priority. While we can assure you that we are constantly monitoring our security and safeguarding your information, fraud prevention is a partnership. That partnership also requires a commitment from you to take proactive measures to keep your computer system and financial information secure. Please review these helpful tips to keep your information secure.
