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South State branches will be closed on Monday, January 21 in observance of Martin Luther King Jr. Day. Our Customer Care Center will be open from 8 a.m. to 5 p.m. 

Examples of Scams & Fraud

Scams and fraudulent attempts to steal your personal information can happen in many different ways. A few examples of ways in which fraud can occur are listed below.

Email

Fraud attempts can occur via email. You could receive an email from a “noreply” email address stating that your card has been used overseas. The email could show transaction dates and amounts and instruct you to click on a link that directs you to a website.

Never click links in an email if you are unsure of the sender. If you have questions regarding recent transactions or your account balance, you can log in via Online Banking on our website or via Mobile Banking through our mobile app. You can also call us at (800) 277-2175.

Text

Another way in which scams occur is through text messages. You could receive a text saying you are over the limit on your debit or credit card. The message could instruct you to reply with your card number, click on a link or call a phone number.

Use caution when you receive a text message from an unfamiliar phone number. Please note that South State Bank will never text you to ask for any personal information, and we will never ask you to call a dedicated number and/or click on a link to enter information about your accounts with us.

Phone Call

You can also receive phone calls from fraudsters attempting to steal your personal information or obtain money from you. You could receive a call from someone claiming to be a friend or family member and asking for a large amount of money. You could also receive a call from someone posing as a financial institution and asking for personal information.

If you are unfamiliar with a phone number, use caution when answering the call. If the call sounds suspicious, hang up and call the individual impersonated on the call.

Website Pop-Up

Phishing attempts can also occur via pop-up messages on popular websites. These pop-ups may appear legitimate – they can even claim they are associated with a trusted website such as a financial institution or government agency. These messages can be added by a fraudster, or they can be a result of a form of malware (malicious software), which presents unwanted advertisements to the computer user.

Use caution when clicking any links within pop-ups. If you are unsure about a pop-up on South State’s website, do not hesitate to call us at (800) 277-2175. We will be happy to verify whether or not the message is legitimate. If you suspect you have malware on your computer, we suggest that you have your computer scanned for malware and have antivirus software installed on your computer by a professional. 

If you receive a phone call, text message, email or website pop-up from someone impersonating South State, please notify us immediately by calling (800) 277-2175.