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COVID-19 Updates: Our Response Branch Availability • FAQs • Stimulus Payments PPP Loan Forgiveness

Data Breach FAQs

Q: Who may be affected by a data security breach? A: Any customer who has made a purchase using a credit/debit card at the impacted retailer or service provider.

Q: What type of information may have been exposed? A: Credit/debit card number, cardholder name, expiration date, cardholder verification value and service code. Sometimes, a customer’s PIN may also be exposed.

Q: What do I do if I have made purchases at the breached store using my debit or credit card? A: It is important to continuously watch the activity on your account to be sure the only transactions posting to your account are those you have authorized. As always, we closely monitor debit/credit cards for fraudulent activity. Various monitoring triggers are in place to identify suspicious activity, and if this occurs, your card could be blocked. Safeguarding your account is very important to us and we continue to monitor your debit/credit card for fraudulent activity.

Q: Will you issue new debit/credit cards? A: As we are made aware of possible data breaches, we monitor all cards to determine whether we will issue new debit cards. We will notify impacted customers if we issue new debit cards as a result of a data breach.

Q: What if I notice suspicious activity to my account? A: As always, notify us immediately if you suspect fraud. Please keep in mind it may take up to one year before you see fraudulent activity appear on your account. It is important to review your account daily and immediately report all unauthorized activity.

Q: Am I responsible for any fraudulent charges? A: You are not responsible for any fraudulent charges related to data security breaches and reported to us in a timely manner.