Online Banking will be updated with new enhancements on Wednesday, April 19, 2017.
In order to enhance your Online Banking experience, we’ve made improvements to the log in screen, redesigned the navigation and enhanced the user experience for transactions and transfers.
Yes. The Access ID is now called Username. You will enter your existing Access ID into the Username field on the home page of SouthStateBank.com to access Online Banking.
If you were prompted to enter an email address, this indicates we do not have an email address for you in our Online Banking records. In order to keep you updated about your account, an email address is now required for Online Banking access.
You now have the option to “Hide” or “Show” information as you are answering security questions and entering private information, such as Account Numbers or SSNs, during the login and enrollment processes.
During the login process, you can choose to enter a one-time passcode as your Security Challenge rather than answering a Challenge Question. The passcode will be emailed to the address we have on file for you. Once you receive the email, enter the code on the Security Challenge page to access Online Banking.
Every time you log in from a new or different location or device, you will have to answer a security challenge question or enter the one-time passcode. You also have the option to check “Do not challenge me on this device.”
Alerts can now be found in the top right corner of the Home Screen within Online Banking. If you have an Alert delivered within Online Banking, you will see a number icon beside “Alerts.” You can also click “Alerts” to edit existing or create a new ones.
Secure Message is now called Mail and can be accessed in the top right corner of the Home Screen within Online Banking. To view and send Secure Messages, click “Mail” in the top right corner. If you have a message, you will see a number icon beside “Mail.”
Account Services is now called Profile and can be accessed in the top right corner of the Home Screen within Online Banking. Under Profile you can:
How do I make an internal transfer?
To make an internal transfer in Online Banking, you may:
To make an internal transfer in Mobile Banking, you may:
If you need to make a Bank to Bank External Transfer, please visit our Bank to Bank External Transfer FAQs.
On the home screen, click the “Recent” link next to your account. The ten most recent transactions will display. To view more transactions, click the account and scroll to the Transactions section.
Your Spending Report is now accessed within each of your accounts. From the home screen, click into one of your accounts then click “Categorize” at the top of the page. Under Transaction Activity, enter the information you would like displayed and click “Report” to view your Expense Report and Income Report.
If you are viewing your Spending Report from a mobile device, turn your phone to landscape (or turn it horizontal) in order to view all options.
In the top right corner of Online Banking, you will find a welcome statement and the date of your last login.
Quick Pay is now called BillPay. You can quickly pay a bill or pay a person through Popmoney here.
Billpay may not display due to the browser you are using. If you are using Apple Safari, there may be limitations with accessing BillPay. We are working to resolve this issue; however, we recommend using the South State Mobile App or using another browser.
If you are not using Safari and your BillPay will not display, please contact 1-800-277-2175 for further assistance.
For security purposes, we do not recommend changing your settings on Safari. Our recommendation is to download or use another browser.
The Statements/Images option is now called Documents. From the Home Screen, click on an Account to view more account details. Click “Documents” at the top of the screen under the account name. Select the Account, Document Type, and Date Range you wish to view and then click Submit.
To access Bank to Bank Transfers, click Transfers at the top of the Online Banking home screen. Then, click Bank to Bank Transfers on the right side of the screen.
A list of your Scheduled Transfers can be found by clicking “Transfers” at the top of the page from the home screen. Click “Transfers,” then view your Scheduled Transfers at the bottom of the screen.
Transfers can now be created from the same screen. All transfers, including Recurring/Future Dated and Same Day, can be created by taking one of the following actions:
To export transactions, click on an account from the home screen to view more account details. Then, click “Download” at the top of the screen. Select the date range and format you wish to export and click “Download Transactions.”
Currently, you can only search by transaction amount, amount range, date or date range. The ability to search by check number will be available in a future update.
To view a list of all check images, click on an account from the home screen to view more account details. Then, click “Documents” at the top of the screen under the account name. Select the Account, Images – Checking Credits or Images – Checking Debits as your Document Type, and Date Range you wish to view and then click Submit. Individual check images can also be found by clicking on the check number in your transaction list.
If you are accessing Online Banking from a mobile device, turn your phone to landscape (or turn it horizontal) in order to view your full check image.
To view previously issued Stop Payments, click on an account from the home screen to view more account details. Then, click “Stop Payments” at the top of the screen. Scroll to the “Issued stop payments” section to view.
If you are accessing Online Banking from a mobile device, turn your phone to landscape (or turn it horizontal) in order to view your credit card information on the same screen.
Online Demos can be accessed in the bottom left corner of your Online Banking screen. Scroll down to the bottom of the page and click “Online Demos” to access our Online Education Center.
Frequently Asked Questions can be accessed in the bottom left corner of your Online Banking screen. Scroll down to the bottom of the page and click “FAQs”.
To view all transactions, click on an account from the Home screen and scroll to the Transactions section. Scroll down the page to view your recent transactions and click the “More Transactions” button to continue loading transactions for you to view.