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Online Banking Upgrade

Why are you changing Online Banking?

In order to enhance your Online Banking experience, we’ve made improvements to the log in screen, redesigned the navigation and enhanced the user experience for transactions and transfers.

Is the Username the same as my Access ID?

Yes. The Access ID is now called Username. You will enter your existing Access ID into the Username field on the home page of SouthStateBank.com to access Online Banking.

Why was I prompted to enter my email address?

If you were prompted to enter an email address, this indicates we do not have an email address for you in our Online Banking records. In order to keep you updated about your account, an email address is now required for Online Banking access.

What does “Hide” and “Show” mean?

You now have the option to “Hide” or “Show” information as you are answering security questions and entering private information, such as Account Numbers or SSNs, during the login and enrollment processes.

What is a one-time passcode?

During the login process, you can choose to enter a one-time passcode as your Security Challenge rather than answering a Challenge Question. The passcode will be emailed to the address we have on file for you. Once you receive the email, enter the code on the Security Challenge page to access Online Banking.

How often will I receive the Security Challenge?

Every time you log in from a new or different location or device, you will have to answer a security challenge question or enter the one-time passcode. You also have the option to check “Do not challenge me on this device.”

Where can I manage my account Alerts?

Alerts can now be found in the top right corner of the Home Screen within Online Banking. If you have an Alert delivered within Online Banking, you will see a number icon beside “Alerts.” You can also click “Alerts” to edit existing or create a new ones.

Where can I access Secure Message?

Secure Message is now called Mail and can be accessed in the top right corner of the Home Screen within Online Banking. To view and send Secure Messages, click “Mail” in the top right corner. If you have a message, you will see a number icon beside “Mail.”

How do I manage my settings?

Account Services is now called Profile and can be accessed in the top right corner of the Home Screen within Online Banking. Under Profile you can:

  • Enroll in eStatements and Mobile Banking
  • Update your email address
  • Change your password
  • Update security challenge questions
  • Verify your phone number. If you need to update your phone number, please call (800)277-2175.
How do I make an internal transfer from the home screen?

On the home screen within Online Banking, you have two options for making a transfer:

  1. Click “Transfer” at the top of the page
  2. Click the “Transfer” link next to your account

You can also initiate a transfer by clicking one of your accounts, then clicking the Transfer link at the top of the Account page. If you need to make a Bank to Bank Transfer, click “Transfer” at the top of the Home screen and then click the link for Bank to Bank Transfers.

Where is the Spending Report?

Your Spending Report is now accessed within each of your accounts. From the home screen, click into one of your accounts then click “Categorize” at the top of the page. Under Transaction Activity, enter the information you would like displayed and click “Report” to view your Expense Report and Income Report.

Why is my BillPay not displaying?

Billpay may not display due to the browser you are using. If you are using Apple Safari, there may be limitations with accessing BillPay. We are working to resolve this issue; however, we recommend using the South State Mobile App or using another browser.

If you are not using Safari and your BillPay will not display, please contact 1-800-277-2175 for further assistance.

Can I update my Safari Settings?

For security purposes, we do not recommend changing your settings on Safari. Our recommendation is to download or use another browser.

How do I access my Statements?

The Statements/Images option is now called Documents. From the Home Screen, click on an Account to view more account details. Click “Documents” at the top of the screen under the account name. Select the Account, Document Type, and Date Range you wish to view and then click Submit.

Where can I find a list of my Scheduled Transfers?

A list of your Scheduled Transfers can be found by clicking “Transfers” at the top of the page from the home screen. Click “Transfers,” then view your Scheduled Transfers at the bottom of the screen.

Transfers can now be created from the same screen. All transfers, including Recurring/Future Dated and Same Day, can be created by taking one of the following actions:

  1. Clicking “Transfer” next to the account on the Home screen.
  2. Clicking “Transfers” at the top of the Home Screen.
  3. Clicking into an account and then selecting “Transfer” at the top of the Account page.
How do I export transactions?

To export transactions, click on an account from the home screen to view more account details. Then, click “Download” at the top of the screen. Select the date range and format you wish to export and click “Download Transactions.”

How do I search by check number?

Currently, you can only search by transaction amount, amount range, date or date range. The ability to search by check number will be available in a future update.

Where do I find my check images?

To view a list of all check images, click on an account from the home screen to view more account details. Then, click “Documents” at the top of the screen under the account name. Select the Account, Images – Checking Credits or Images – Checking Debits as your Document Type, and Date Range you wish to view and then click Submit.  Individual check images can also be found by clicking on the check number in your transaction list.

Where can I find my previously issued Stop Payments?

To view previously issued Stop Payments, click on an account from the home screen to view more account details. Then, click “Stop Payments” at the top of the screen. Scroll to the “Issued stop payments” section to view.

Where can I access Online Demos?

Online Demos can be accessed in the bottom left corner of your Online Banking screen. Scroll down to the bottom of the page and click “Online Demos” to access our Online Education Center.

How do I view all transactions?

To view all transactions, click on an account from the Home screen and scroll to the Transactions section. Scroll down the page to view your recent transactions and click the “More Transactions” button to continue loading transactions for you to view.