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Online and Mobile Banking FAQs

General
How do I know SouthState Online Banking2 is secure?
You will see a padlock in the URL, which indicates you’re on a secure site.

What is a Secure Access Code (SAC)?
SouthState Online and Mobile Banking includes an enhanced security featured called a Secure Access Code or “SAC.” When logging in to the new experience for the first time, you will be prompted to receive a SAC via email, phone call or text message to verify your identity. The SAC will be six digits, which you will input into the login screen to gain access to your accounts.  
After logging in to the new experience for the first time, you’ll have the option to register your device, to bypass the SAC for future logins.

How do I know if I have the most up-to-date browser?
Click here to view the browser requirements for the new SouthState Online Banking, as well as instructions for updating your browser, if needed. 
 
Can I change my Login ID?
Yes. You can change your Login ID by following the instructions below:
  • Click Preferences.
  • Click Security Preferences.
  • Click Change Login ID.
  • Enter a new Login ID between 6 and 32 characters
  • Click Save new Login ID button.

What do I do if I forgot my Login ID?
Click here to retrieve your Login ID.

How can I reset my password?
If you forgot your password and need to reset it, click here.

What are the password requirements for Online Banking?
Passwords should be a minimum of 8 characters and maximum of 64. Passwords should include one upper case letter, one lower case letter, a number and special character. 

Am I able to update my contact information in SouthState Online and Mobile Banking?
At this time, please send us a secure message through Online Banking or call us at (800) 277-2175 to update your contact information. 

Alerts
What are the types of Alerts that are available?
The types of Alerts available include Account Alerts, History Alerts, Online Transactions Alerts and Security Alerts. Log in to Online Banking and select Manage Alerts in Quick Links to view the Alert options available.

Will my Alerts change?
Upon your first login to SouthState Online and Mobile Banking, we encourage you to review your alerts and make any necessary adjustments.
Please note, Loan Due Notification and Pending Transaction alerts will not convert to SouthState Online and Mobile Banking.
 

How do I enroll in Alerts?
 Follow the instructions below to enroll in Alerts:
 

  • Account Alerts
    • Click Manage Alerts from Quick Links on the right hand side of home page within Online Banking or under Account Services.
    • Click + New Alert button and select the alert you’d like to add.
    • Complete the required fields and then click the Create Alert button to save.
  • Security Alerts
    • Click Manage Alerts from Quick Links on the right hand side of home page or under Account Services.
    • Under the Security Alert header, you’ll see the various security alerts.
    • Security Alerts in gray cannot be changed. 
    • If they can be changed, you can move the slider to turn the alert on or off.
 
Loans
Am I able to make loan payments through the new Online and Mobile Banking?
Yes. You can make your loan payments within the new Online and Mobile Banking experience.
 
How do I make loan payments?
To make a loan payment:
  • Click the Transfer & Pay icon at the bottom of the Mobile App or in the main navigation of Online Banking.
  • Click Pay Loans to access the loan payments page.
  • Complete the necessary fields and click Submit.

Will my previously scheduled loan payments continue without interruption?
Yes. Any previously scheduled or recurring transfers you have set up to make your loan payments will continue.
 
eStatements
Will I need to re-enroll in eStatements?
If you have a checking, savings or money market account and receive eStatements today, you do not need to re-enroll and will continue to receive them from SouthState.
 
If you have a HELOC, in order to receive eStatements, you will need to enroll by visiting SouthStateBank.com/eStatementEnrollment. Please note eStatement availability for loans is limited to HELOC loans only. All other types of loan will receive paper statements from SouthState.

How do I access eStatements?
To access eStatement, following the instructions below:

  • Click Statements & Documents within the Mobile App. This can be found under Account Services in Online Banking.
  • Complete the required fields and click Continue.
 
How do I enroll in eStatements?
To enroll in eStatements:
  • Click Enroll in eStatements under Account Services.
  • Verify PDF access. This is a one-time verification.
    • Click Get Code.
    • The code displays in a new tab in a PDF.
    • Copy or enter the code into the required field.
    • Click Verify.
  • View your accounts and manager your delivery options via the Delivery Preference drop down. Select Paper Statements or Electronic Statements.
  • Enter your email address if it’s not displayed.
  • Accept terms and click Submit.

BillPay2
Will my BillPay Payments and Payees transfer to the new Online/Mobile Banking?
Yes. Your BillPay Payments and Payees have transferred to SouthState Online and Mobile Banking. We encourage you to confirm the information is correct. 

Will my eBills Transfer?
Yes. Your eBills will transfer to SouthState BillPay.

How do I access BillPay?
To access BillPay:

  • Click the Transfer & Pay icon at the bottom of the Mobile App or in the main navigation of Online Banking.
  • Click Pay Bills to access BillPay.

How do I add my accounts to BillPay?
Your eligible accounts will automatically display in BillPay. You can select from a dropdown menu the account you wish to make a payment from.

 
Person-to-Person Payments

Will my Popmoney® information transfer?
Yes. Your Popmoney® payees and payment information, as well as history, will transfer to Zelle®2, which replaces Popmoney® as your person-to-person payment option. Popmoney payments over $2,000 will not transition to Zelle and will need to be set up through SouthState BillPay or in smaller increments through Zelle. To learn more about Zelle®,click here.

How do I access Zelle?
To access Zelle:

  • Click the Transfer & Pay icon at the bottom of the Mobile App or in the main navigation of Online Banking.
  • Click Pay Bills and Send Money with Zelle®.



Transfers
Will I need to set up my recurring and scheduled transfers again?
Previously scheduled and recurring internal transfers will continue without interruption. Please be sure to review your scheduled and recurring transfers within SouthState Online and Mobile Banking to ensure they transferred correctly and to make any necessary adjustments to transfer dates
 
What is Bank to Bank Transfers?
SouthState offers the ability to perform external transfers through Online and Mobile Banking using Bank to Bank Transfers. With this feature, you can transfer funds from your account at SouthState to your account at another financial institution. To learn more about Bank to Bank Transfers, click here.

Quick Balance
How do I view my accounts on the Mobile App without having to log in?
By turning on Quick Balance, you will be able to view up to five of your account balances from the home screen of the Mobile App without logging in.
To turn on Quick Balance:

  • Log in to the Mobile App.
  • Select Menu and Quick Balance.
  • Turn on Quick Balance.
 
On the bottom of the login screen of the Mobile App, click Your Accounts to view your account balances.
 
Apple Watch2
How do I enable the SouthState Mobile App on my Apple Watch?
To enable the App on your Apple Watch:
  • Click Menu in the mobile thumb bar.
  • Click Preferences.
  • Click Apple Watch.
  • Toggle Apple Watch ON, on the Apple Watch page.
You should see the SouthState icon automatically display on your Apple Watch. If not, you can go into the Apple Watch app and install SouthState Bank.
 
Financial Management/Budgeting Tools
How do I categorize my transactions?
To categorize your transactions:
  • Click an Account Tile from the home page of Online or Mobile Banking.
  • Click a Transaction Description (additional transaction details will display).
  • Click the pencil icon next to the Category field.
  • Select new Category from the list provided. (You will have the ability to search and personalize categories).


 
 
Quicken/Quickbooks2
How do I connect to a new financial institution?
Please reference the applicable reference guide below based based on whether you are using Quicken or Quickbooks, your operating systems and your connection.
 

Quicken Instructions QuickBooks Instructions
Quicken Mac – Direct Connect QuickBooks Mac – Direct Connect
Quicken Mac – Express Web Connect QuickBooks Mac – Web Connect
Quicken Mac – Web Connect QuickBooks Online
Quicken Windows – Direct Connect QuickBooks Windows – Direct Connect
Quicken Windows – Express Web Connect QuickBooks Windows – Web Connect
Quicken Windows – Web Connect  

Text Banking2
How do I enroll in Text Banking?
To re-enroll in text banking, please follow the instructions below:
  • Click Preferences in the Top Navigation of Online Banking or via the Menu button in the Mobile App.
  • Click Enroll in Text Banking
  • On the Text Banking page:
    • Toggle Text Banking ON
    • Enter mobile number
    • Acknowledge the agreement by clicking the checkbox
    • Click the Save button at the bottom of the page.
  • Click Account Preferences link in Success message box
  • Click the account
  • Click SMS/Text
  • Toggle to ON
  • Add a Display name by clicking the pencil

  1. Internet service provider fees may apply.
  2. Third party message, data, or internet service provider fees may apply.
  3. Internet service provider fees may apply. You must be age 18 or older to access Bill Pay.
  4. Subject to biller availability.
  5. Apple Watch is a trademark of Apple, Inc. and Apple is a registered trademark of Apple, Inc.
  6. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

    Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
  7. Quicken and QuickBooks are trademarks and service marks of Intuit, Inc., registered in the United States and other countries. 
  8. Message and data rates may apply.

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