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South State Banking locations and Customer Care will be closed on Thursday, November 22 in observance of the Thanksgiving holiday and will reopen on Friday, November 23.

Below you’ll find answers to many frequently asked questions about our Bank to Bank Transfer service.  If you don’t see your answer here, call our Customer Care Center at 1-800-277-2175.  We’re happy to help!

 

Bank to Bank Transfers

How do I set up an External Bank Account in the Mobile App?

To set up an External Bank Account in the Mobile App, you will need to:
1. Select the Transfer tab, select Make an External Transfer.
2. Select From.
3. Select +Add New.
4. Enter in the Type of Account, Nickname (optional), Routing Number and Account Number for the external account.
5. Tap Add.
6. Verify account by entering the User ID and Password to the external bank’s Online Banking.
a. You do have the option for trial deposits. South State Bank will deposit two small amounts into your external bank account in 1-2 business days. You will then log back in to South State Mobile App and click Alerts in the Transfer tab to complete the verification by entering the trail deposit amounts.
7. Tap Verify Now.
8. If applicable, review transfer and select Confirm.

What are the requirements to use Bank to Bank Transfers?

Accepting the Terms of Service through Online or Mobile Banking is the only requirement to use the standard 3-day delivery speed. In order to use the Express Transfer delivery speed, customers must complete all of the following:

  • Perform a successful standard inbound Bank to Bank External Transfer of $500 or more within the last 30 days.
  • Maintain a $750 balance in the South State account they are transferring to/from before the Bank to Bank External Transfer.
  • Have a positive balance for the last 3 months.
How do I set up and validate my external accounts?

There are two ways you can set up and validate an external account:

Online Banking Credential Verification

You may enter your Online Banking login credentials for the other financial institution. This confirms you have access to the account via Online Banking with the other financial institution.Transfer capability will be available immediately after verification

Trial Deposit Verification

You will receive two small credits in your accounts within 1-2 business days.
Once the amounts have been received, you will login to South State Online or Mobile Banking to confirm the deposits. You can not send funds until this step is complete.

  • If you access your Online Banking, The Manage Accounts section is where the you will enter the Trial Deposit amounts.
  • If you access your Mobile Banking, the Alerts option on the Transfer tab is where you will enter the Trail Deposit amounts.

Please note: If the Trial Deposit is entered incorrectly, you will need to remove the account and re-enter the information to begin the verification process again.

 

 

 

How to I access Bank to Bank Transfers?

You may access Bank to Bank External Transfers through Online and Mobile Banking.

For Online Banking:
1. Log in to Online Banking at SouthStateBank.com.
2. From the Home Screen, click the Transfer option from the menu.
3. Then click Bank to Bank Transfer on the right side of the screen.

For Mobile Banking:
1. Log in to Mobile Banking using the South State Mobile App.
2. Click the Transfer tab at the bottom of the page.
3. Tap Make an External Transfer.

Please note: You must be enrolled for South State Online and Mobile Banking to access Bank to Bank External Transfers.

How quickly can I send funds?

We offer a standard 3-day delivery speed for Bank to Bank External Transfers. An Express option is available for qualifying customers to send next day transfers. To qualify for the Express option, you must complete all of the following:

  • Perform a successful standard inbound Bank to Bank External Transfer of $500 or more within the last 30 days.
  • Maintain a $750 balance in the South State account you are transferring to/from before the Bank to Bank External Transfer.
  • Have a positive balance for the last 3 months.
Why can I not use the Express Transfer option?

The Express Transfer option is available to active Bank to Bank External Transfer users. You must meet all of the following requirements in order to use Express Transfer option:

  • Perform a successful standard inbound Bank to Bank External Transfer of $500 or more within the last 30 days.
  • Maintain a $750 balance in the South State account you are transferring to/from before the Bank to Bank External Transfer.
  • Have a positive balance for the last 3 months.