Skip to Main Content

South State Banking locations and Customer Care will be closed on Monday, February 19 in observance of the Presidents’ Day holiday and will reopen on Tuesday, February 20.

Below you’ll find answers to many frequently asked questions about our Bank to Bank Transfer service.  If you don’t see your answer here, call our Customer Care Center at 1-800-277-2175.  We’re happy to help!

 

Bank to Bank Transfers

What are the requirements to use Bank to Bank Transfers?

Enrollment in Online Banking is the only requirement to use the standard 3-day delivery speed. In order to use the Express Transfer delivery speed, customers must:

  • Perform a successful standard inbound Bank to Bank transfer of $500 or more within the last 30 days
  • Maintain a $750 balance in the South State account they are transferring to/from before the Bank to Bank transfer
  • Have zero (0) NSFs within the last three months.
How do I set up and validate my external accounts?

There are two ways a customer can set up and validate an external account:

Online Banking Credential Verification

  • The customer enters their Online Banking login credentials for the other bank. This confirms the customer has access to their account via Online Banking with the other financial institution
  • Transfer capability will be available immediately after verification

Trial Deposit Verification

  • Customers will receive two small credits in their external account. It may take 1-2 days to receive.
  • Once the amounts have been received, they will login to South State Online Banking to confirm the deposits. Customers can not send funds until this step is complete.
  • The “Manage Accounts” section is where the customer will enter the Trial Deposit amounts.
  • If the Trial deposit is entered incorrectly, the customer will need to remove the account and re-enter the information to begin the validation process again.

 

 

How to I access Bank to Bank Transfers?
  1. Log in to Online Banking.
  2. From the Home Screen, click not he Transfer Link at the top of the page.
  3. Next, click the “Bank to Bank Transfers” button on the right side of the screen.

Please note, you must first be enrolled in OLB in order to access Bank to Bank Transfers.

Why can I not use the Express Transfer option?

The Express Transfer option is available to active Bank to Bank Transfer users. There are certain qualifications you must meet in order to use this delivery speed including:

  • Perform a successful standard inbound Bank to Bank transfer of $500 or more within the last 30 days
  • Maintain a $750 balance in the South State account they are transferring to/from before the Bank to Bank transfer
  • Have zero (0) NSFs within the last three months.
How quickly can I send funds?

We offer a standard 3-day delivery speed for Bank to Bank Transfers. An Express option is available for qualifying customers to send next day transfers.