Bill payments set up within BillPay will be paid according to how the biller will accept payments. Some vendors accept payments electronically, enabling us to pay them within one or two days. Others do not accept electronic payments so a check must be mailed to them. Depending on the location of where the check is being mailed, it may take three to five days for it to be received.
One of the following will occur:
The payment amount is debited from your account and sent electronically to the biller.
The payment amount is debited from your account, converted to a check, then mailed to the biller.
A check is created for the payment amount and mailed to the biller. Once the biller receives and deposits the check, the amount is debited from your account.
If you are paying a company and you have an account number – search for the company name (or you can enter all information from a current bill). Enter additional information such as account number and mailing address.
If you are paying a company and you do not have an account number – search for the company using a telephone number (or you can enter all information from a current bill). Enter additional information such as an account number and mailing address.
If you are paying a person you can mail a check through BillPay. To mail a check through BillPay, search for the person using a publicly listed telephone number or enter their name, mailing address, and telephone number.
Yes, you can. Simply contact our Customer Care Center and one of our personal bankers will be happy to make the change. You can contact them by calling (800) 277-2175 Monday through Friday from 8 AM to 7 PM and Saturday from 8 AM to 3 PM.
An eBill (electronic bill) is an electronic version of a paper bill that you can view and pay online. Receiving eBills enables you to access your bills anytime through Online Banking, reduces paper clutter and gives you enhanced security by reducing the amount of personal information traveling through unsecure mailboxes.
Once you are logged in to Online Banking and have clicked on BillPay, you will see your list of payees. For those that offer eBills, you will see an icon beside each name. Click on the icon and follow the steps to start receiving eBills.
Billpay may not display due to the browser you are using. If you are using Apple Safari, there may be limitations with accessing BillPay. We are working to resolve this issue; however, we recommend using the South State Mobile App or using another browser.
If you are not using Safari and your BillPay will not display, please contact 1-800-277-2175 for further assistance.