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Listed below are many frequently asked questions about BillPay.  If you don’t see your answer here, call our Customer Care Center at 1-800-277-2175.  We’re happy to help!

BillPay

How do I pay my bills online?

The first time you use BillPay, you will need to agree to the BillPay agreement and verify your information.  Once that is set up, you will be able to follow these simple instructions to pay all of your bills online.

  1. Log in to Online Banking.
  2. Click BillPay at the top of the screen.
  3. Click Add A Bill.
  4. Set up each payee you would like to have access to with the BillPay system (see instructions below).
  5. Enter in the amount and date of payment next to the company or person you would like to pay.  Click Make Payments at the bottom.  You will have a chance to review and confirm all payments.

Please note: If you have BillPay set up on multiple accounts, please be sure to select the account you wish to pay your bill from the drop-down box in the Payment Center.

How will my payments be sent if I use BillPay?

Bill payments set up within BillPay will be paid according to how the biller will accept payments. Some vendors accept payments electronically, enabling us to pay them within one or two days.  Others do not accept electronic payments so a check must be mailed to them.  Depending on the location of where the check is being mailed, it may take three to five days for it to be received.

One of the following will occur:

  • The payment amount is debited from your account and sent electronically to the biller.
  • The payment amount is debited from your account, converted to a check, then mailed to the biller.
  • A check is created for the payment amount and mailed to the biller. Once the biller receives and deposits the check, the amount is debited from your account.
How do I set up a biller in the Mobile App?

If you are paying a company and you have an account number – search for the company name (or you can enter all information from a current bill). Enter additional information such as account number and mailing address.

If you are paying a company and you do not have an account number – search for the company using a telephone number (or you can enter all information from a current bill). Enter additional information such as an account number and mailing address.

If you are paying a person you have two options – mail a check through BillPay or send money electronically.

To mail a check through BillPay, search for the person using a publicly listed telephone number or enter their name, mailing address, and telephone number. To pay a person electronically, without knowing any personal information, click here to learn about Popmoney®.

Can I pay bills from more than one checking account?

Yes, you can.  Simply contact our Customer Care Center and one of our personal bankers will be happy to make the change.  You can contact them by calling (800) 277-2175 Monday through Friday from 8 AM to 7 PM and Saturday from 8 AM to 3 PM.

How do I know if I have any payments scheduled as recurring payments?

For those billers with scheduled recurring payments a green ‘On’ icon will appear next to the AutoPay link for each biller in Online Banking. To review scheduled recurring payments in the Mobile App, you will need to:
1. Log in to the Mobile App, tap Payments.
2. Tap the Contact you would like review.
3. To view or add a new recurring payment, tap Recurring Payments.

What are eBills?

An eBill (electronic bill) is an electronic version of a paper bill that you can view and pay online.  Receiving eBills enables you to access your bills anytime through Online Banking, reduces paper clutter and gives you enhanced security by reducing the amount of personal information traveling through unsecure mailboxes.

How do I know if a vendor offers eBills?

Once you are logged in to Online Banking and have clicked on BillPay, you will see your list of payees.  For those that offer eBills, you will see an icon beside each name.  Click on the icon and follow the steps to start receiving eBills.