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BillPay FAQ

Listed below are many frequently asked questions about BillPay.  If you don’t see your answer here, call our Customer Care Center at 1-800-277-2175.  We’re happy to help!

BillPay

How do I pay my bills online?

To pay your bills online, follow these simple instructions to begin.

  1. Log into Online Banking at SouthStateBank.com.
  2. Click Send Money at top.
  3. If this is your first time setting up BillPay, you will be asked to verify your account information and agree to the Terms and Conditions.
  4. Click Add a Company or Person to begin setup.
    •   To add a Company, search under the given tabs, or you can type in the Company name. Enter in the account number and zip code associated with the Company.
    •   To add a Person, enter in the First and Last Name with their Email Address or Mobile Number.
  5. Once you have provided the information for the Company or Person, click Add.
  6. Review the information, click Finish to complete.
  7. To make a payment, enter in the Amount and Deliver By date by the company or person you would like to pay, and click Send Money at the bottom.

You may now pay your bills through Online or Mobile Banking. To learn more about setting up your bills in the Mobile App, please visit the Mobile Banking FAQs.

Please note: If you have BillPay set up on multiple accounts, please be sure to select the account you wish to pay your bill from the drop-down box in the Payment Center.

How will my payments be sent if I use BillPay?

Bill payments set up within BillPay will be paid according to how the biller will accept payments. Some vendors accept payments electronically, enabling us to pay them within one or two days.  Others do not accept electronic payments so a check must be mailed to them.  Depending on the location of where the check is being mailed, it may take three to five days for it to be received.

One of the following will occur:

  • The payment amount is debited from your account and sent electronically to the biller.
  • The payment amount is debited from your account, converted to a check, then mailed to the biller.
  • A check is created for the payment amount and mailed to the biller. Once the biller receives and deposits the check, the amount is debited from your account.
How do I set up a biller in the Mobile App?

If you are paying a company and you have an account number – search for the company name (or you can enter all information from a current bill). Enter additional information such as account number and mailing address.

If you are paying a company and you do not have an account number – search for the company using a telephone number (or you can enter all information from a current bill). Enter additional information such as an account number and mailing address.

If you are paying a person you can mail a check through BillPay. To mail a check through BillPay, search for the person using a publicly listed telephone number or enter their name, mailing address, and telephone number.

Can I pay bills from more than one checking account?

Yes, you can.  Simply contact our Customer Care Center and one of our personal bankers will be happy to make the change.  You can contact them by calling (800) 277-2175 Monday through Friday from 8 AM to 7 PM and Saturday from 8 AM to 3 PM.

What are eBills?

An eBill (electronic bill) is an electronic version of a paper bill that you can view and pay online.  Receiving eBills enables you to access your bills anytime through Online Banking, reduces paper clutter and gives you enhanced security by reducing the amount of personal information traveling through unsecure mailboxes.

How do I know if a vendor offers eBills?

Once you are logged in to Online Banking and have clicked on BillPay, you will see your list of payees.  For those that offer eBills, you will see an icon beside each name.  Click on the icon and follow the steps to start receiving eBills.

Why is my BillPay not displaying?

Billpay may not display due to the browser you are using. If you are using Apple Safari, there may be limitations with accessing BillPay. We are working to resolve this issue; however, we recommend using the South State Mobile App or using another browser.

If you are not using Safari and your BillPay will not display, please contact 1-800-277-2175 for further assistance.