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South State branches will be closed on Monday, January 21 in observance of Martin Luther King Jr. Day. Our Customer Care Center will be open from 8 a.m. to 5 p.m. 

Popmoney FAQ

Listed below are frequently asked questions about Popmoney.  If you don’t see your answer, call our Customer Care Center at 1-800-277-2175.  We’re happy to help!

Popmoney®

What is Popmoney?

Popmoney is a person to person online payment service.  It allows you to quickly send or receive money from virtually anyone you know.  An email address or mobile phone number is all you need to get started.

Is the Popmoney service secure?

Yes. Popmoney uses the same security standards as Online Banking and BillPay to protect your information. We monitor all payments, and proactively identify potentially fraudulent payments and/or suspicious activity.

Is there a fee to use Popmoney?
There is no fee to send, receive, request money, or cancel a payment but a fee will apply if you stop a payment. There is also no reoccurring monthly fee. Please see a banker for further details.
 
What information do I need to know about the person I wish to send money to?

Popmoney allows you to send money to virtually anyone in the US, using only their first and last name and e-mail address or mobile number. We will only use the e-mail address or mobile number to notify a recipient of the payment and how to claim the money. The money is sent directly from your account to their bank account.

How can I change my personal information after I sign up for Popmoney?

You can change your personal information for Popmoney by:

1. Log in to Online Banking at SouthStateBank.com.
2. Click BillPay, then Popmoney.
3. Click on the Preferences tab and select the information you need to update and make the appropriate changes.

Please note: Any changes you make in the Service Setup of Popmoney will be reflected on your entire BillPay account. If you change your email address or preferred account, it will change on your BillPay account.

Can I set up recurring payments?

Yes, you can set up recurring payment by:

1. Access Popmoney through Online or Mobile Banking.
2.When you Send Money, there will be an option to Make Recurring when initiating a new payment.
3. Complete the start date, frequency and duration you would like for the recurring payment.

How do I set up automatic deposits for Popmoney® through the Mobile App?

To set up automatic deposits for Popmoney, you will need to:
1. Tap Transfer & Pay, then Make and manage payments.
2. Select Popmoney.
3.Then select To Do.
4. Select the payment you have received from your contact.
5. This will give you the option to toggle the Enable Automatic Deposits button within the receipt.