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Mobile Banking FAQs

Below you’ll find answers to many Mobile Banking frequently asked questions. If you don’t see your answer here, call our Customer Care Center at 1-800-277-2175. We’re happy to help!

Mobile Banking

How do I enroll and use text banking?

To enroll in text banking, you will need to:
1. Log in to Online Banking at SouthStateBank.com.
2. Click Profile.
3. Click Manage Devices.
4. Enter the phone number where you will be using your text banking from into the Mobile phone number box under Other Services.
5. Click Continue.
6. Select Text Messaging under Other Services.
7. Click Continue.
8. An activation code will be sent to the phone number you enrolled. Enter that number into the Activation Code box.
9. Click Activate to complete enrolllment.

After you enroll in Text Banking, you can text the short codes to 96924 to receive information about your accounts.

What is Mobile Banking?

Mobile Banking is a way to access your accounts through your mobile phone. Depending on the type of phone you have you can view balances, transfer funds, deposit checks, pay bills and find a branch or ATM.

Is Mobile Banking secure?

Absolutely. Here are a few ways that we keep your information safe.

Mobile Internet Browser and South State Mobile Apps:

  • 128-bit encryption masks your sensitive information
  • Password or Fingerprint ID is required each time you log in
  • Account numbers are masked for your protection

Text Banking:

  • View accounts by nicknames you set, not account numbers
  • No detailed personal information is sent
How do I enroll for Mobile Banking?

South State Mobile App and Table Apps

1. Go to the App Store (iTunes® or Google Play®2).
2. Search for South State Mobile Banking App or South State Bank.
3. Once the App is installed, enter your customer and account information, tap Continue. (PLEASE NOTE: The PIN will be the last 4 digits of your SSN/EIN.)
4. Enter the following information: First Name, Last Name, Address, City, State, Zip and DOB. Tap Continue.
5. Complete your Security Challenge Questions, tap Continue.
6. Create a Username and Password.
7. Once you have completed the enrollment process, the Log In screen to sign in to Mobile Banking will appear. Login using your Username and Password.

Can I reorder my accounts?

Yes. To reorder your accounts:
1. Select Sort in the top right hand corner on the Accounts tab.
2. Click account and drag into the order you would like.
3. Click Done to save.

If I forget my Mobile Banking password, how do I reset it?

To reset your password, you will need to:

1. Access your Mobile App.
2. Tap Forget Password?
3. Enter the needed information, and tap Reset password.
4. You will receive a temporary password to the email attached to your profile.
5. Enter the temporary password when logging into the Mobile App, and you will be prompted to reset your password.

If you have any issues, please visit your local branch or call us at (800) 277-2175.

Can I pay bills through Mobile Banking?

Yes, you can pay bills through the Mobile Internet Browser or Mobile App. You can add new payments, as well as view, modify or cancel pending payments. Bill payments are not available with Text Banking. Message and Data rates may apply.

Can I send money to another person using Popmoney® through Mobile Banking?

To request money using Popmoney, you will need to:

  1. Tap Transfer & Pay, then Make and manage payments.
  2. Tap Popmoney, then Request Money.
  3. In the To field, you may select one or more contacts to request from.
  4. You will then have the option to send the request as:
    A. Single Request: sent to one person, for a specific amount.
    B. Per Person: each person pays the same amount.
    C. Split an amount equally: enter one amount to be split between the group.
    D. Customized amount: varying amount dependent on each person.
  5. You will then completed the Message and Deposit To fields, and tap Continue.
  6. Review the request, tap Send Request to complete.
How can I change my personal information after I sign up for Popmoney in Mobile Banking?

To change your personal information, you will need to:
1. Tap Transfer and Pay, then Make and manage payments.
2. Select Popmoney.
3. Then tap Preferences.
4. Make any necessary changes to your phone number or email address.

Please note: Any changes you make in the Preferences of Popmoney will be reflected on your entire BillPay account. If you change your email address or preferred account, it will change on your BillPay account.

How do I set up automatic deposits for Popmoney® through the Mobile App?

To set up automatic deposits for Popmoney, you will need to:
1. Tap Transfer & Pay, then Make and manage payments.
2. Select Popmoney.
3.Then select To Do.
4. Select the payment you have received from your contact.
5. This will give you the option to toggle the Enable Automatic Deposits button within the receipt.

How do I use text banking?

After you enroll in Text Banking, you can text the short codes to 96924 to receive information about your accounts.

How can I change my phone number or email address after I sign up for Popmoney®?

To change your personal information, you will need to:
1. Tap the “Payments” tab.
2. Select “Popmoney”.
3. Then tap “Preferences”.
4. Make any necessary changes to your phone number or email address.

Please note: Any changes you make in the Preferences of Popmoney will be reflected on your entire BillPay account. If you change your email address or preferred account, it will change on your BillPay account.

What are the text banking short codes?

BAL + Account Nickname to get your balance
HIST+ Account Nickname to get recent transactions
BRANCH + Address or Zip to find the nearest branch
ATM + Address or Zip to find the nearest ATM

Can I set up recurring payments in the Mobile App?

Yes, you can set up recurring payments in the Mobile App. You will need to:
1. Tap Transfer & Pay, then Make and manage payments.
2. Select Manage Contacts.
3. Tap the Contact.
4. Tap Recurring Payments.
5. From here, you may Add new recurring payment or Edit an existing one.
6. Complete the needed fields, tap Next.
7. Review the details, and tap Save.

What is Touch ID?

Touch ID is Apple’s® fingerprint authentication technology. If you have the iPhone 5S or a later model, you can use your fingerprint to log in to our app instead of your password.

Can I cancel a Popmoney payment in the Mobile App?

Yes, you can cancel a Popmoney payment in the Pending status within the Mobile App. You will need to:
1. Tap Transfer & Pay, then Make and manage payments.
2. Select Popmoney.
3. Select the Pending status payment you would like to cancel.

For Popmoney payments with an In Progress, Completed or Delivered status, you may:
A. For payments with a In Progress, you may apply a Stop Payment (fees will apply).
B. For payments with a Completed or Delivered status, you will be unable to cancel or apply a Stop Payment.

How does Touch ID/ Fingerprint ID work?

Touch ID/Fingerprint ID lets you log in to the South State Mobile App with fingerprints you’ve set up on your mobile device. If you chose to enable, the app will accept any fingerprint stored on your device in place of your password when logging in.

What is Fingerprint ID?

Fingerprint ID is fingerprint authentication technology. If your device supports Fingerprint ID, you can use your fingerprint to log in to our app instead of your password. We support Apple® Touch ID and Android Fingerprint ID.

How do I send money through Popmoney in the Mobile App?

To send money with Popmoney, you will need to:
1. Tap Transfer & Pay, then Make and manage payments.
2. Select Popmoney.
3. Tap Send Money.
4. Complete the needed fields, tap Continue.
5. Review Payment, tap Pay to complete.

How do I set up Touch ID/Fingerprint ID on my mobile device?

If you have an iPhone 5S or later model, open “Settings” on your phone and scroll to “Touch ID & Passcode.” From there, select “Add a Fingerprint” and follow the instructions presented. If you have an Android device that supports Fingerprint ID, open “Settings” on your phone and scroll to “Lock Screen and Security.” From there, select “Fingerprint” and follow the onscreen instructions presented.

How do I enable Touch ID/Fingerprint ID?

To enable Touch ID/Fingerprint ID, follow these steps:

  1. Log in to the Mobile App and select the More menu.
  2. Toggle the Touch ID/Fingerprint ID switch to the On Position
    If there are no fingerprints currently stored on the device, the app will instruct users to set up at least one fingerprint on the device
    before enabling Touch ID/Fingerprint ID.
  3.  After enabling, the app automatically prompts for fingerprint when launching the app

For security purposes, the Mobile App requires users to enter their Password when performing transactions to move funds (transferring money, paying bills, paying people, etc.).

How do I add contacts to Popmoney® in the Mobile App?

To add contact to Popmoney in the Mobile App, you will need to:
1.Tap Transfer & Pay, then Make and manage payments.
2. Tap Popmoney, then Send Money.
3. Tap To, then enter phone number or email address for new contact.
4. Tap Add new contact.
5. Complete the needed fields, then tap Save Contact.

How do I set up recurring payments in the Mobile App?

To set up recurring payments, you will need to:
1. Tap Transfer & Pay, then Make and manage payments.
2. Tap Manage Contact, then select your Contact.
3. Tap Recurring Payments.
4. Select to Add new recurring payment or select existing to Edit.
5. Complete the needed fields, tap Next.
6. Review Recurrence Details, then tap Save.

What is Bill Capture?

Bill Capture is a convenient, digitalized way to save your bill contacts. This feature allows you to conveniently pay your bills in three easy steps:
1. Take a picture of your paper bill with your smartphone camera to capture all the important information.
2. Verify all the information is correct, and tap Save.
3. Once the contact is created, you can save up to 10 pages of your bill.

How do I add a biller using Bill Capture in the Mobile App?

You will have two options when adding a new biller using Bill Capture:

Option A:
1. Tap Transfer & Pay, then Make and manage payments.
2. Tap Bill Capture.
3.Tap Take a Picutre, which will prompt you to take apicture of the front of your bill.
4. Then Edit the bill as needed (you may add up to 10 pages of your bill).
5. Select Save.

Option B:
1. Tap Transfer & Pay, then Make and manage payments.
2. Tap Manage Contacts, and then Add a New Contact.
3. Select Add by Photo.
4. You will be prompted you to take apicture of the front of your bill.
3. Then Edit the bill as needed (you may add up to 10 pages of your bill).
5. Select Save.