Mobile Banking FAQs

Below you’ll find answers to many Mobile Banking frequently asked questions. If you don’t see your answer here, call our Customer Care Center at 1-800-277-2175. We’re happy to help!

Can I pay bills through Mobile Banking?

Yes, through the Mobile Internet Browser or Mobile App. You can add new payments, as well as view, modify or cancel pending payments. Message and Data rates may apply. Not available with Text Banking.

Can I set up new people to pay using Popmoney through Mobile Banking?

Yes, using our Mobile App or Mobile Internet Browser.

  • Once logged in to Mobile Banking
  • Click Payments then Pay Other People (Popmoney)
  • Click Send Money
  • Then, click on the “Pay To” field

You will then have the option to either Add a new contact or Add from phone.  Add from phone will pull your contact information from your Address Book.

Can I use the South State Mobile Banking App on any device?

The following devices1 are supported:

  • iPhone2and Android phones
  • iPad
  • Android Tablets:
    • Acer A5xx
    • Nexus 7 II, 7 & 10
    • Nook HD+
    • Galaxy Tablet
    • Galaxy Note


1. iPhone and iPad are trademarks of Apple, Inc. Android is trademark of Google, Inc.

2. iPhone 2 and 3G models are not compatible with the Mobile app

Do I need a specific mobile phone or device to use Mobile Banking?
  • South State Mobile App1 – iPhone2 and Android phones, iPad,and Android tablets
  • Mobile Internet Browser – Any mobile phone with Internet access
  • Text Banking – Any phone with text capabilities

1.  iPhone and iPad are trademarks of Apple, Inc. Android is trademark of Google, Inc.

2. iPhone 2 and 3G models are not compatible with the Mobile app

Do I need Internet access to use Mobile Banking?

No. We also offer Text Banking. Any mobile phone with texting capabilities can instantly view balances, recent transactions, and locate a branch or ATM.*


*Message and data rates may apply.

How do I enroll for Mobile Banking?

South State Mobile App and Table Apps

  • Go to the App Store (iTunes or Google Play)
  • Search for South State Bank
  • Download App
  • Login using your Online Banking Access ID and Password

Mobile Internet Browser and Text Banking

  1. Log in to Online Banking.
  2. Choose Customer Service, then Account Services. Scroll to the Mobile Banking enrollment section and follow the prompts.
  3. After enrolling a text message will be delivered to your phone with instructions on how to activate Mobile Banking.
If I buy a new phone or upgrade, do I need to do anything to my Mobile Banking account?

Yes, even if your number remains the same.  For security purposes your Mobile Banking enrollment is tied to your specific phone.  To ensure that Mobile Banking will work properly once you’ve purchased a new phone you will need to un-register your old phone and register under your new phone.

  • Log in to Online Banking
  • Hover on Customer Service then click Account Services
  • Scroll to the Mobile Banking section
  • Click Manage Devices
  • Choose “Stop using this phone for Mobile Banking” from the drop down box
  • Then, click “Go”
  • Next, click “Add New Phone” and follow the prompts to register your new phone

If you receive the following message when attempting to launch the app again, please click the Register button in the top right hand corner. “You registration is no longer valid.  Please re-register your device.”

Is Mobile Banking secure?

Absolutely. Here are a few ways that we keep your information safe.

Mobile Internet Browser and South State Mobile Apps:

  • 128-bit encryption masks your sensitive information
  • Password is required each time you log in
  • Account numbers are masked for your protection

Text Banking:

  • View accounts by nicknames you set, not account numbers
  • No detailed personal information is sent
Is there a cost for Mobile Banking?

No, Mobile Banking is a free service. Please remember you must first be enrolled in Online Banking to use Mobile Banking. Message and Data rates may apply.

What are the text banking short codes?

BAL + Account Nickname to get your balance
HIST+ Account Nickname to get recent transactions
BRANCH + Address or Zip to find the nearest branch
ATM + Address or Zip to find the nearest ATM

What is Mobile Banking?

Mobile Banking is a way to access your accounts through your mobile phone. Depending on the type of phone you have you can view balances, transfer funds, pay bills and find a branch or ATM.

What is my Mobile Banking password?

The password used for Mobile Banking is the same as the password you use to log in to Online Banking. If you change your Online Banking password, your Mobile Banking password will also change.

How do I make a deposit using Mobile Deposits?

It’s secure and easy to use.  Simply log in to our Mobile Banking app and follow these steps:

  1. On the back of each check, sign your name and write “Mobile Deposits on (current date).”
  2. Log into Mobile Banking using your smartphone or tablet.
  3. Tap Deposits at the bottom of the app.
  4. Tap New Deposit, then enter the check amount you are depositing and tap continue.
  5. When prompted, take a photo of the front and back of your check.
  6. Confirm your deposit details and tap Yes or No.
  7. To review your pending deposit, go to Deposits and tap on Deposit History. It may take up to three business days for the funds to be available in your account.
How do I know my deposit was received?

At any time you can see the status of the deposit by selecting Deposits and then View Deposit History. Once your deposit is accepted, it will turn green within Deposit History. It could take up to three days for you to have access to the funds.

What types of checks can I not deposit through Mobile Deposits?
  • Checks payable to any person or entity other than the person or entity that owns the account into which the check is being deposited.
  • Checks payable jointly, unless deposited into an account in the name of all payees.
  • Checks containing an alteration on the front of the check, or which you know or suspect are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
  • Checks drawn on a financial institution located outside the U.S.
  • Checks not payable in U.S. currency.
  • Checks dated more than six (6) months prior to the date of deposit.
  • Checks that have previously been submitted through Mobile Deposits or through a remote deposit capture service offered at South State Bank or any other financial institution.
  • Checks or items that are drawn or otherwise issued by the U.S. Treasury Department.
  • Checks drawn on a home equity line of credit, or other convenience checks.
  • Traveler’s checks, money orders, or savings bonds.
  • Checks without a check number in the MICR line at the bottom of the check
  • Checks without an account number in the MICR line (Example: counter checks)
  • Checks encoded with a dollar amount
  • Checks with writing or printing that obscures any part of the MICR line
When will my deposit be available if I use Mobile Deposits?

Generally, Mobile Deposits received prior to 6 PM EST Monday – Friday are processed on the business day of receipt.  Deposits received Monday – Friday after 6 PM EST, on Saturdays, Sundays, or on bank holidays will be processed on the next business day.

Funds deposited through Mobile Deposits will generally be available for withdrawal three (3) business days from the day of the deposit.  However, funds may not be made available to you for longer periods of time under certain circumstances. Deposits are subject to limits, verification and other restrictions, as outlined in the South State Bank Online Banking Agreement.

How secure is Mobile Deposits?

Your scanned check is transmitted securely through our Mobile Banking app.  It is encrypted and pictures are never stored on your mobile device.

Learn More About South State Bank

Since 1934, we’ve remained true to our values of relationship banking and commitment to our customers. We’re proud to have grown from serving the needs of one small community to helping businesses and individuals throughout the region. We value personal relationships over financial transactions and are actively involved in the communities we serve. Most importantly, we treat our customers and employees like family. That’s the South State Way.

Learn More