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Mobile Banking FAQs

Below you’ll find answers to many Mobile Banking frequently asked questions. If you don’t see your answer here, call our Customer Care Center at 1-800-277-2175. We’re happy to help!

Mobile Banking

Can I pay bills through Mobile Banking?

Yes, you can pay bills through the Mobile Internet Browser or Mobile App. You can add new payments, as well as view, modify or cancel pending payments. Bill payments are not available with Text Banking. Message and Data rates may apply.

Can I set up new people to pay using Popmoney through Mobile Banking?

Yes, using our Mobile App or Mobile Internet Browser.

  • Once logged in to Mobile Banking
  • Click Payments then Pay Other People (Popmoney)
  • Choose a contact previously paid, add a new contact, or select a person from the device’s contact list
  • Click Send Money
  • Then, click on the “Pay To” field
  • Enter the From Account, Amount and a message (optional)
  • Verify payment information and then click Confirm

You will then have the option to either Add a new contact or Add from phone.  Add from phone will pull your contact information from your Address Book.

Can I use the South State Mobile Banking App on any device?

The following devices1 are supported:

  • iPhoneand Android phones
  • iPad
  • Android Tablets:
    • Acer A5xx
    • Nexus 7 II, 7 & 10
    • Nook HD+
    • Galaxy Tablet
    • Galaxy Note

 


1. iPhone and iPad are trademarks of Apple, Inc. Android is trademark of Google, Inc.

2. iPhone 2 and 3G models are not compatible with the Mobile app

Do I need a specific mobile phone or device to use Mobile Banking?
  • South State Mobile App1 – iPhone2 and Android phones, iPad, and Android tablets
  • Mobile Internet Browser – Any mobile phone with Internet access
  • Text Banking – Any phone with text capabilities

1.  iPhone and iPad are trademarks of Apple, Inc. Android is trademark of Google, Inc.

2. iPhone 2 and 3G models are not compatible with the Mobile app

Do I need Internet access to use Mobile Banking?

No, we also offer Text Banking. Any mobile phone with texting capabilities can instantly view balances, recent transactions, and locate a branch or ATM.*

 


*Message and data rates may apply.

How do I enable Touch ID?

To enable Touch ID, follow these steps:

  1. Log in to the Mobile App and select the “more” menu
  2. Toggle the Touch ID switch to the “On” Position
  3. If there are no fingerprints currently stored on the device, the app will instruct users to set up at least one finger print on the device before enabling Touch ID.
  4. After enabling, the app automatically prompts for fingerprint when launching the app
  5. For security purposes, the Mobile App requires users to enter their Password when performing transactions to move funds (transferring money, paying bills, paying people, etc.)
How do I enroll for Mobile Banking?

South State Mobile App and Table Apps

  • Go to the App Store (iTunes or Google Play)
  • Search for South State Bank
  • Download App
  • Login using your Online Banking Access ID and Password

Mobile Internet Browser and Text Banking

  1. Log in to Online Banking.
  2. Choose Customer Service, then Account Services. Scroll to the Mobile Banking enrollment section and follow the prompts.
  3. After enrolling a text message will be delivered to your phone with instructions on how to activate Mobile Banking.
How do I set up Touch ID on my mobile device?

If you have an iPhone 5S or later model, open “Settings” on your phone and scroll to “Touch ID & Passcode.” From there, select “Add a Fingerprint” and follow the instructions presented.

How do I use text banking?

After you enroll in Text Banking, you can text the short codes to 96924 to receive information about your accounts.

How does Touch ID work?

Touch ID lets you log in to the South State Mobile App with fingerprints you’ve set up on your mobile device. If you chose to enable, the app will accept any fingerprint stored on your device in place of you password with logging in.

How to I reset my password?

To reset your password, first visit www.southstatebank.com and enter your Username to log in to Online Banking. Once redirected, click the Forgot Password link and follow the instructions to rest your password. A temporary password will be sent to you via email. Log in to Online Banking first to change your password, then you can use your new password to log in to Mobile Banking.

How to I turn Touch ID off?

At anytime, you can turn off Touch ID by logging into the mobile app, selecting the “More” menu and toggling the Touch ID switch to “off.”

If I buy a new phone or upgrade, do I need to do anything to my Mobile Banking account?

Yes, even if your number remains the same.  For security purposes your Mobile Banking enrollment is tied to your specific phone.  To ensure that Mobile Banking will work properly once you’ve purchased a new phone you will need to un-register your old phone and register under your new phone. To do this, follow the instructions below:

  1. Log in to Online Banking
  2. Hover on Customer Service then click Account Services
  3. Scroll to the Mobile Banking section
  4. Click Manage Devices
  5. Choose “Stop using this phone for Mobile Banking” from the drop down box
  6. Then, click “Go”
  7. Next, click “Add New Phone” and follow the prompts to register your new phone

If you receive the following message when attempting to launch the app again, please click the Register button in the top right hand corner: “You registration is no longer valid.  Please re-register your device.”

Is Mobile Banking secure?

Absolutely. Here are a few ways that we keep your information safe.

Mobile Internet Browser and South State Mobile Apps:

  • 128-bit encryption masks your sensitive information
  • Password is required each time you log in
  • Account numbers are masked for your protection

Text Banking:

  • View accounts by nicknames you set, not account numbers
  • No detailed personal information is sent
Is there a cost for Mobile Banking?

No, Mobile Banking is a free service. Please remember you must first be enrolled in Online Banking to use Mobile Banking and message and data rates may apply.

What are the text banking short codes?

BAL + Account Nickname to get your balance
HIST+ Account Nickname to get recent transactions
BRANCH + Address or Zip to find the nearest branch
ATM + Address or Zip to find the nearest ATM

What is Mobile Banking?

Mobile Banking is a way to access your accounts through your mobile phone. Depending on the type of phone you have you can view balances, transfer funds, deposit checks, pay bills and find a branch or ATM.

What is my Mobile Banking password?

The password used for Mobile Banking is the same as the password you use to log in to Online Banking. If you change your Online Banking password, your Mobile Banking password will also change.

What is Touch ID?

Touch ID is Apple’s® fingerprint authentication technology. If you have the iPhone 5S or a later model, you can use your fingerprint to log in to our app instead of your password.

Why should I use Touch ID?

Touch ID is meant as a quick and convenient way to access your account. It’s a seamless way to use your fingerprint as your credentials.

Learn More About South State Bank

Since 1934, we’ve remained true to our values of relationship banking and commitment to our customers. We’re proud to have grown from serving the needs of one small community to helping businesses and individuals throughout the region. We value personal relationships over financial transactions and are actively involved in the communities we serve. Most importantly, we treat our customers and employees like family. That’s the South State Way.

Learn More