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Mobile Banking FAQs

Below you’ll find answers to many Mobile Banking frequently asked questions. If you don’t see your answer here, call our Customer Care Center at 1-800-277-2175. We’re happy to help!

Mobile Banking

How to I reset my password?
To reset your Password, follow the instructions below:

Forgot Password Link
1. On the sign-in screen, tap “Forgot Password” for the Forgot password screen to appear. Enter Username, Last 4 digits of SSN and e-mail address.
2. A temporary password will be sent to the e-mail address on file. Use the temporary password provided within 30 minutes to sign in.

Within Mobile
1. After logging into the Mobile App, click the “More” tab.
2. Enter your current Password.
3. Create a new Password.

Is there a cost for Mobile Banking?

No, Mobile Banking is a free service. Please remember you must first be enrolled in Online Banking to use Mobile Banking and message and data rates may apply.

What is Mobile Banking?

Mobile Banking is a way to access your accounts through your mobile phone. Depending on the type of phone you have you can view balances, transfer funds, deposit checks, pay bills and find a branch or ATM.

Is Mobile Banking secure?

Absolutely. Here are a few ways that we keep your information safe.

Mobile Internet Browser and South State Mobile Apps:

  • 128-bit encryption masks your sensitive information
  • Password or Fingerprint ID is required each time you log in
  • Account numbers are masked for your protection

Text Banking:

  • View accounts by nicknames you set, not account numbers
  • No detailed personal information is sent
Do I need a specific mobile phone or device to use Mobile Banking?
  • South State Mobile App1 – iPhone2 and Android phones, iPad, and Android tablets
  • Mobile Internet Browser – Any mobile phone with Internet access
  • Text Banking – Any phone with text capabilities

1.  iPhone and iPad are trademarks of Apple, Inc. Android is trademark of Google, Inc.

2. iPhone 2 and 3G models are not compatible with the Mobile app

How do I enroll for Mobile Banking?

South State Mobile App

1. Go to the App Store (iTunes or Google Play).
2. Search for South State Mobile Banking App or South State Bank.
3. Once the App is installed, enter the Type of Account, Account Number, SSN, and PIN.
4. A prompt to enter the following will appear: First Name, Last Name, Address, City, State, Zip and DOB.
5. A series of security questions should be completed.
6. The registration process continues by requiring the creation of a Username and Password.
7. Once enrollment is completed, the Log In screen to sign into mobile banking will appear. Login using your Online Banking Username and Password.

Mobile Internet Browser and Text Banking

1. Log into Online Banking to enroll for Mobile Browser and Text Banking.
2. Choose Customer Service, then Account Services. Scroll to the Mobile Banking enrollment section and follow the prompts.
3. After enrolling, a text message will be delivered to your phone with instructions on how to activate Mobile Banking

Can I reorder my accounts?

Yes. To reorder your accounts:
1. Select Sort in the top right hand corner on the Accounts tab.
2. Click account and drag into the order you would like.
3. Click Done to save.

If I buy a new phone or upgrade, do I need to do anything to my Mobile Banking account?

Yes, even if your number remains the same.  For security purposes your Mobile Banking enrollment is tied to your specific phone.  To ensure that Mobile Banking will work properly once you’ve purchased a new phone you will need to un-register your old phone and register under your new phone. To do this, follow the instructions below:

  1. Log in to Online Banking
  2. Hover on Customer Service then click Account Services
  3. Scroll to the Mobile Banking section
  4. Click Manage Devices
  5. Choose “Stop using this phone for Mobile Banking” from the drop down box
  6. Then, click “Go”
  7. Next, click “Add New Phone” and follow the prompts to register your new phone

If you receive the following message when attempting to launch the app again, please click the Register button in the top right hand corner: “You registration is no longer valid.  Please re-register your device.”

Do I need Internet access to use Mobile Banking?

No, we also offer Text Banking. Any mobile phone with texting capabilities can instantly view balances, recent transactions, and locate a branch or ATM.*

 


*Message and data rates may apply.

What is my Mobile Banking password?

The password used for Mobile Banking is the same as the password you use to log in to Online Banking. If you change your Online Banking password, your Mobile Banking password will also change.

Can I pay bills through Mobile Banking?

Yes, you can pay bills through the Mobile Internet Browser or Mobile App. You can add new payments, as well as view, modify or cancel pending payments. Bill payments are not available with Text Banking. Message and Data rates may apply.

Can I set up new people to pay using Popmoney through Mobile Banking?

Yes, using our Mobile App:

1. Login to the Mobile App and select “Payments”, then “Popmoney”.
2. Choose to “Send Money” or “Request Money”.
3. This will prompt you to enter the Contact’s Name.
A. If you have allowed Popmoney to access your contacts, and a contact is found once you start typing, simply tap their name to prefill fields.
B. If you do not allow Popmoney to access your contacts, or the contact is not found, you will be required to enter the contact’s first and last name, followed by phone number or email address.
3. Then tap “Save Contact”.

How do I set up automatic deposits for Popmoney® through the Mobile App?

To set up automatic deposits for Popmoney, you will need to:
1. Tap the “Payments” tabs.
2. Select “Popmoney”.
3.Then select “To Do”.
4. Slect the payment you have received from your contact.
5. This will give you the option to toggle the Enable Automatic Deposits button within the receipt.

How do I use text banking?

After you enroll in Text Banking, you can text the short codes to 96924 to receive information about your accounts.

How can I change my phone number or email address after I sign up for Popmoney®?

To change your personal information, you will need to:
1. Tap the “Payments” tab.
2. Select “Popmoney”.
3. Then tap “Preferences”.
4. Make any necessary changes to your phone number or email address.

Please note: Any changes you make in the Preferences of Popmoney will be reflected on your entire BillPay account. If you change your email address or preferred account, it will change on your BillPay account.

What are the text banking short codes?

BAL + Account Nickname to get your balance
HIST+ Account Nickname to get recent transactions
BRANCH + Address or Zip to find the nearest branch
ATM + Address or Zip to find the nearest ATM

Can I set up recurring payments in the Mobile App?

Yes, you can set up recurring payments in the Mobile App. You will need to:
1. Tap the “Payments” tab.
2. Select “Manage Contacts”.
3. Tap the Contact.
4. Tap “Recurring Payments”.
5. From here, you may “Add new recurring payment” or Edit an existing one.
6. Complete the needed fields, tap “Next”.
7. Review the details, and tap “Save”.

What is Touch ID?

Touch ID is Apple’s® fingerprint authentication technology. If you have the iPhone 5S or a later model, you can use your fingerprint to log in to our app instead of your password.

Can I cancel a Popmoney payment in the Mobile App?

Yes, you can cancel a Popmoney payment in the pending status within the Mobile App. You will need to:
1. Tap the “Payments” tab.
2. Select “Popmoney”.
3. Select the Pending status payment you would like to cancel.

For Popmoney payments with an In Progress, Completed or Delivered status, you may:
A. For payments with a In Progress, you may apply a Stop Payment (fees will apply).
B. For payments with a Completed or Delivered status, you will be unable to cancel or apply a Stop Payment.

How does Touch ID/ Fingerprint ID work?

Touch ID/Fingerprint ID lets you log in to the South State Mobile App with fingerprints you’ve set up on your mobile device. If you chose to enable, the app will accept any fingerprint stored on your device in place of your password when logging in.

What is Fingerprint ID?

Fingerprint ID is fingerprint authentication technology. If your device supports Fingerprint ID, you can use your fingerprint to log in to our app instead of your password. We support Apple® Touch ID and Android Fingerprint ID.

How do I send money to a person in the Mobile App?

You can send money to a person using Popmoney® by:
1. Tap the “Payments” tab.
2. Select “Popmoney”.
3. Tap “Send Money”.
4. Complete the needed fields, tap “Continue”.
5. Review Payment, tap “Pay” to complete.

How do I set up Touch ID/Fingerprint ID on my mobile device?

If you have an iPhone 5S or later model, open “Settings” on your phone and scroll to “Touch ID & Passcode.” From there, select “Add a Fingerprint” and follow the instructions presented. If you have an Android device that supports Fingerprint ID, open “Settings” on your phone and scroll to “Lock Screen and Security.” From there, select “Fingerprint” and follow the onscreen instructions presented.

How do I enable Touch ID/Fingerprint ID?

To enable Touch ID/Fingerprint ID, follow these steps:

  1. Log in to the Mobile App and select the “more” menu.
  2. Toggle the Touch ID/Fingerprint ID switch to the “On” Position.
  3. If there are no fingerprints currently stored on the device, the app will instruct users to set up at least one finger print on the device before enabling Touch ID/Fingerprint ID.
  4. After enabling, the app automatically prompts for fingerprint when launching the app.
  5. For security purposes, the Mobile App requires users to enter their Password when performing transactions to move funds (transferring money, paying bills, paying people, etc.).
How do I request money from a person or group in the Mobile App?

To request money from a person or group, you will need to use Popmoney® by:
1. Select “Payments”, then “Popmoney”.
2. Select “Request Money”.
3. In the To field, you may select one or more contacts to request from.
4. You will then have the option to send the request as:
A. A Single Request: sent to one person, for a specific amount.
B. Per Person: each person pays the same amount.
C. Split an amount equally: enter one amount to be split between the group.
D. Customized amount: varying amount dependent on each person.
5. You will then completed the Message and Deposit To fields, and tap “Continue”.
6. Review the request, tap “Send Request” to complete.

How do I add contacts to Popmoney® in the Mobile App?

To add contact to Popmoney® in the Mobile App, you will need to:
1. Select “Payments”, then “Popmoney”.
2. Select “Send Money”.
3. Tap “To”, then enter phone number or email address for new contact.
4. Tap “Add new contact”.
5. Complete the needed fields, then tap “Save Contact”.

How do I set up recurring payments in the Mobile App?

To set up recurring payments, you will need to:
1. Tap the “Payments” tab, then “Manage Contact”.
2. Select your Contact.
3. Tap “Recurring Payments”.
4. Select to “Add new recurring payment” or select existing to Edit.
5. Complete the needed fields, tap “Next”.
6. Review Recurrence Details, then tap “Save”.

What is Bill Capture?

Bill Capture is a convenient, digitalized way to save your bill contacts. This feature allows you to conveniently pay your bills in three easy steps:
1. Take a picture of your paper bill with your smartphone camera to capture all the important information.
2. Verify all the information is correct, and tap Save.
3. Once the contact is created, you can save up to 10 pages of your bill.

How do I add a biller using Bill Capture in the Mobile App?

You will have two options when adding a new biller using Bill Capture:

Option A:
1. Select the “Payments” tab, then “Bill Capture”.
2.Tap “Take a Picture”, which will prompt you to take a picture of the front of your bill.
3. Then Edit the bill as needed (you may add up to 10 pages of your bill).
4. Select “Save”.

Option B:
1. Select the “Payments” tab, then “Manage Contacts”.
2. Tap, “Add a New Contact”.
3. Select “Add by Photo”.
4. You will be prompted you to take a picture of the front of your bill.
3. Then Edit the bill as needed (you may add up to 10 pages of your bill).
5. Select “Save”.

Can I use the South State Mobile Banking App on any device?

The following devices1 are supported:

  • iPhoneand Android phones
  • iPad
  • Android Tablets:
    • Acer A5xx
    • Nexus 7 II, 7 & 10
    • Nook HD+
    • Galaxy Tablet
    • Galaxy Note

 


1. iPhone and iPad are trademarks of Apple, Inc. Android is trademark of Google, Inc.

2. iPhone 2 and 3G models are not compatible with the Mobile app