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South State Banking locations and Customer Care will be closed on Monday, May 28 in observance of the Memorial Day holiday and will reopen on Tuesday, May 29.

Mobile Deposits

Why did my check get rejected?

Your check could have been rejected for several reasons including:

  • Your check image was not clear.
  • Your check exceeded the daily limit of $5,000.
  • Your check was a duplicate deposit.
  • Your check was not endorsed.
How do I make a deposit using Mobile Deposits?

It’s secure and easy to use.  Simply log in to our Mobile Banking app and follow these steps:

  1. On the back of each check, sign your name and write “Mobile Deposits on MM/DD/YY (current date)”
  2. Log into Mobile Banking using your smartphone or tablet
  3. Select Deposits at the bottom of the app
  4. Select Deposit Check
  5. Select the account you wish to deposit into
  6. Enter the check amount you are depositing
  7. Take a photo of the front and back of your check
  8. Click Next
  9. Confirm your deposit details and tap Yes or No
  10. To review your pending deposit, go to Deposits and tap on Deposit History. It may take up to three business days for the funds to be available in your account.
How do I know my deposit was received?

At any time you can see the status of the deposit by selecting Deposits and then View Deposit History. Once your deposit is accepted, it will turn green within Deposit History. It could take up to three days for you to have access to the funds.

What types of checks can I not deposit through Mobile Deposits?
  • Checks payable to any person or entity other than the person or entity that owns the account into which the check is being deposited.
  • Checks payable jointly, unless deposited into an account in the name of all payees.
  • Checks containing an alteration on the front of the check, or which you know or suspect are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
  • Checks drawn on a financial institution located outside the U.S.
  • Checks not payable in U.S. currency.
  • Checks dated more than six (6) months prior to the date of deposit.
  • Checks that have previously been submitted through Mobile Deposits or through a remote deposit capture service offered at South State Bank or any other financial institution.
  • Checks or items that are drawn or otherwise issued by the U.S. Treasury Department.
  • Checks drawn on a home equity line of credit, or other convenience checks.
  • Traveler’s checks, money orders, or savings bonds.
  • Checks without a check number in the MICR line at the bottom of the check
  • Checks without an account number in the MICR line (Example: counter checks)
  • Checks encoded with a dollar amount
  • Checks with writing or printing that obscures any part of the MICR line
When will my deposit be available if I use Mobile Deposits?

Generally, Mobile Deposits received prior to 8 PM EST Monday – Friday are processed on the business day of receipt.  Deposits received Monday – Friday after 8 PM EST, on Saturdays, Sundays, or on bank holidays will be processed on the next business day.

Funds deposited through Mobile Deposits will generally be available for withdrawal one to three (1-3) business days from the day of the deposit.  However, funds may not be made available to you for longer periods of time under certain circumstances. Deposits are subject to limits, verification and other restrictions, as outlined in the South State Bank Online Banking Agreement.

How secure is Mobile Deposits?

Your scanned check is transmitted securely through our Mobile Banking app.  It is encrypted and pictures are never stored on your mobile device.

Why did my check get rejected?

Your check could have been rejected for several reasons including:

  • Your check image was not clear
  • Your check exceeded the daily limit of $2,500
  • Your check was a duplicate deposit
  • Your check was not endorsed