Online Banking Help

It’s easy to enroll for eStatements and eNotices in Online Banking or the Mobile App. Follow the steps below:

1. Log in to Online Banking at SouthStateBank.com or the Mobile App.
2. Click Services & Settings, then Enroll in eStatements.
3. On the PDF verification page (this only applies once per user), click Get Code.
4. In the new tab, retrieve the code and enter it into the field provided.
5. Select Electronic Statements from the Delivery Type drop down for each account you would like to receive eStatements.
6. Check the box next to ”Statement Delivery Disclosure”, review and click I Accept.
7. Click Submit.

The primary or first person on the account will receive an eStatement notification to their email when an eStatement or eNotice is available to view and download. The notification will be delivered from [email protected].

1. Log in to Online Banking at SouthStateBank.com or the Mobile App.
2. After logging in, Services & Settings, then View Statements & Documents or from the Account Tools tile on the home page, click Statements & Documents.
3. Select the account for which you would like to view statements.
4. Select the Document Type from the drop down menu as well as your date range for the document you wish to view. (NOTE: Account Statement - eStatement is the .pdf version and Account Statements - No image is the text version of your statement.)

Mobile Deposits make it easy to deposit your checks anytime, anywhere. Funds deposited through Mobile Deposits will generally be available one to three business days from the day of deposit. To get started, download the SouthState Mobile App.

1. On the back of the check, sign your name and write ”Mobile Deposit on MM/DD/YY (current date).”
2. Log in to the SouthState Mobile App.
3. Tap Deposit Check.
4. Select the Deposit Account you would like to deposit your funds into and enter the Check Amount.
5. Tap Front of Check and take picture. Tap Use Image.
6. Tap Back of Check and take picture. Tap Use Image.
7. Tap Submit Deposit.

You can view deposited checks and their status in the Mobile App by going to Transfer & Pay > Online Activity > Checks.
 

The first time you access BillPay, you will be presented with the BillPay Terms and Conditions and must agree.

Online Banking Access:

1. Click Transfer & Pay, then Pay Bills or from the Transfer & Pay tile on the home page, click Pay Bills.
2. At this time you will be presented with the BillPay Terms and Conditions and must agree to move forward with BillPay.
3. Confirm the account you wish to use for BillPay.
4. To add a biller, click Add Biller.
5. Once a biller has been added, find them under My Billers and click Pay next to their name to send payments. 
   • If your biller offers eBills, a note will appear under the biller’s name.
   • If you want to set up Auto Pay for a biller, Select Pay next to the Biller, then click on the Biller again before setting up a payment. This will allow you to edit the biller, get eBills, Add Autopay or Add Reminders. 

If you want a tutorial on how to use BillPay, click on the Question Mark at the top, right of the page.

Keep track of all your money in one, convenient place. With our Online & Mobile Banking experience you have the ability to link to external accounts at other financial institutions.

The Bank-to-Bank External Transfers³ service should only be used to transfer funds between your personal accounts at SouthState and your personal accounts, in the same name, at another financial institution. This service should not be used to transfer funds to business accounts or to pay another person.

Accessing External Transfers:

1. Log in to Online Banking at SouthStateBank.com or the Mobile App.
2. Click Transfer & Pay, then Bank to Bank External Transfers or from the Transfer & Pay tile on the home page, click External Transfers.

To Add an External Personal Account:

1. Log in to Online Banking at www.SouthStateBank.com or the Mobile App.
2. Click Transfer & Pay, then Bank to Bank External Transfers or from the Transfer & Pay tile on the home page, click External Transfers.
3. Click Manage Accounts.
4. Click +Add Accounts.
5. Select Type of Account from the drop down and add an account nickname. 
6. Enter your other bank’s routing number and account number, then click Next. 
7. You will be prompted to either verify instantly by entering your Online Banking credentials for your other bank or by sending two deposits to your other bank. 
   • If you are verifying by deposits, your deposits should appear at your other bank in 1-2 business days. Once you have identified them, log back in to Online Banking or the Mobile App. Once in Bank-to-Bank External Transfers, go to Manage Accounts, find your account and click Verify. 
   • Enter the two deposit amounts and click Verify. If the amounts match, you will be able to begin using the account.

To Make an External Transfer:

1. Click Transfer & Pay
2. Click Transfer & Pay, then Bank to Bank External Transfers or from the Transfer & Pay tile on the home page, click External Transfers.
3. Click Transfer Funds.
4. Enter the Amount, From, To, and Date.
5. Click Continue.
6. Click Confirm to complete.

Zelle⁶ is a fast, safe and easy way to send money directly from your bank account to another person’s bank account typically within minutes⁴. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank.⁷

You will be prompted to enroll for BillPay in order to use Zelle.

To enroll with Zelle:

To get started, make sure you have enrolled in BillPay through Online Banking or the Mobile App. After enrolling in BillPay, you can access Zelle in Online Banking or the Mobile App by selecting Transfer & Pay, then Send money with Zelle®, or from the Transfer & Pay tile on the home page, click Send Money with Zelle and following the steps to enroll with Zelle.

To send money using Zelle, simply import your contacts from your mobile device (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send, include an optional note, review and press Send. In most cases, the money is available to your recipient in minutes.⁴

To request money using Zelle, choose Request, select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and press Request.⁵

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle or share your unique QR Code for quick and easy payments.

To receive account alerts, you will need to enroll within Online Banking or through the Mobile App. Please follow the steps below:

1. Log in to Online Banking at SouthStateBank.com or the Mobile App.
2. Click Services & Settings, then Manage Alerts or from the Account Tools tile on the home page, click Manage Alerts.
3. Click Manage Alerts.
4. When you enroll in Account Alerts, you will be prompted to Accept the Real-Time Alerts Terms & Conditions. 
5. You will be presented with two contact methods for receiving alerts, email and phone number. Toggle each contact method you want to enable to ON, then click Next. 
6. Enter the confirmation codes that were sent to each contact method.
7. Click Verify next to the contact method after you input the confirmation code. Click Close.
8. Choose the alert you wish to enable.
9. Toggle the alert to ON.
10. Check the box next to the contact method you prefer. Click Add.

You can disable alerts at any time as well as change your contact method.

User Management is a feature SouthState offers to our Small Business customers who would like to add additional users to their Online and Mobile Banking profile. Customers can assign access to accounts and features within Online and Mobile Banking for these users. If you are interested in this feature, contact Customer Care at (800) 277-2175 or visiting a local branch to inquire. This service is by request only.

Once you have been granted access to User Management, you will be able to set up users using the following instructions.

1. Log in to Online Banking or the Mobile App.
2. Click Services & Settings, then User Management.
3. Review the User Management Agreement and click Accept.

Once you have successfully enrolled in User Management, you are able to authorize access to a user by creating a Login ID and Password for the user. In addition, you can allow them to transact on any selected accounts that are available within your Online and Mobile Banking profile.

You will need the following information for your User:

• First Name
• Last Name
• Email Address
• Phone Country
• Phone Number

Under the Transaction Tab, there are the following transaction types:

• Check Reorder
• Domestic Wire
• Funds Transfer
• International Wire
• Stop Payment
  
  

By authorizing these transaction types, the user will be able to reorder checks, send wires, transfer funds, or place a stop payment on your behalf.

1. Click each transaction type, individually.
2. The transaction type will be set to Enable. You may also Disable the feature if you do not want to grant the user access to the particular transaction type by turning the toggle off.
3. If the transaction type is Enabled, you can choose which rights are set for your user by selecting Draft, Approve, and/or Cancel for the transaction type.
4. If you select the right to View, you can customize the user’s view by choosing the dropdown and selecting the View access to All, Account, Own, or None.
5. You can set Approval Limit amounts for Daily, Daily Per Account, and Monthly for the transaction type.

On the Features Tab, you can toggle to Enable or Disable what features you would like to customize for your user. 

You can grant access to the following features:

• Add External Accounts  from your other financial institutions to view.
• View Statement Images and Enroll in eStatements.
• View Financial Tools (Budgets, Spending, Cash Flow, Debts, Net Worth, Trends)
• View Balances and Recent Transactions on their Apple Watch
• Chat with Customer Care
• Make Loan Payments
• Make Mobile Deposits
• Submit a Direct Deposit Switch
• Enroll in Round Up to Save
• Connect to Xero
• HSA Transfers and Contributions
• Submit Wires (Upon Request)
• Update Contact Information
• Submit an App Review in the App Store or Google Play Store²

On the Accounts Tab, you can grant access to View, Deposit, or Withdrawal to each account, individually.

1. Select Not Assigned, then continue to add View, Deposit or Withdrawal rights to each account.
2. Click Save to complete user set up.
3. Provide the Login ID and Temporary Password you created to the user. They will then be able to access Online Banking from SouthStateBank.com or the SouthState Mobile App. When the user logs in for the first time, they will be prompted to change their password.