Fraud Alerts
Debit & ATM Card Protection
Protecting our customers is our top priority. We are constantly monitoring your debit card transactions for purchases outside your normal purchasing patterns or purchases that are consistent with previously identified fraud trends. With this protective measure in place, we will notify you if unusual activity is detected.
How We Will Contact You
How We Will Contact You
How we contact you will depend on whether the phone numbers we have on file are for landlines or mobile devices. If you have provided us your mobile phone number, you will receive a SMS/text message1. Otherwise, a phone call is placed. If you have provided us your email address, we will also attempt to contact you via email.
We will make every attempt to notify you if we identify unusual transaction activity with your debit or ATM card. If we are unable to reach you via text or email, you will receive a phone call or voicemail.
Please note that we will never ask you to wire money to another account or provide information such as your Online Banking username and password over the phone.
Please note that we will never ask you to wire money to another account or provide information such as your Online Banking username and password over the phone.
We will make every attempt to notify you if we identify unusual transaction activity with your debit or ATM card. If we are unable to reach you via text or email, you will receive a phone call or voicemail.
Please note that we will never ask you to wire money to another account or provide information such as your Online Banking username and password over the phone.
Please note that we will never ask you to wire money to another account or provide information such as your Online Banking username and password over the phone.
Email Us With Questions or Concerns
Update Your Information
To ensure we are able to reach you, please verify we have your most up-to-date information on file by calling us at (800) 277-2175. Alternatively, you can digitally update your contact information within Online Banking by selecting the Preferences tab then Contact Information.
If you have any questions, contact us at (800) 277-2175. We will be happy to assist you.
If you have any questions, contact us at (800) 277-2175. We will be happy to assist you.
We're Here to Help
Contact Us- Fraud Alert Terms and Conditions
SouthState Bank fraud alert SMS text messages are provided to you at no cost. Our fraud security alerts will generate an SMS text message whenever a suspicious transaction is detected on your SouthState Bank Debit or ATM Card.
Message frequency varies, since messages are only sent if there is suspicion of fraud.
Mobile Carriers are not liable for delayed or undelivered messages.
To request support at any time, contact us at the phone number on the back of your SouthState Debit or ATM card.
