FAQs

401(k) Plans

When can I contribute?

You can contribute to your employer’s 401(k) plan as soon as you’re eligible to participate under the terms of the plan. In general, a 401(k) plan can make you wait up to a year before you’re eligible to contribute. But many plans don’t have a waiting period at all, allowing you to contribute beginning with your first paycheck.

Some 401(k) plans provide for automatic enrollment once you’ve satisfied the plan’s eligibility requirements. For example, the plan might provide that you’ll be automatically enrolled at a 3% pretax contribution rate (or some other percentage) unless you elect a different deferral percentage, or choose not to participate in the plan. This is sometimes called a “negative enrollment” because you haven’t affirmatively elected to participate–instead you must affirmatively act to change or stop contributions. If you’ve been automatically enrolled in your 401(k) plan, make sure to check that your assigned contribution rate and investments are appropriate for your circumstances.

Can I also contribute to an IRA?

Yes. Your participation in a 401(k) plan has no impact on your ability to contribute to an IRA (Roth or traditional). You can contribute up to $5,500 to an IRA in 2017, $6,500 if you’re age 50 or older (or, if less, 100% of your taxable compensation). Depending on your salary level, however, your ability to make deductible contributions to a traditional IRA may be limited if you participate in a 401(k) plan.

What are employer contributions?

Many employers will match all or part of your contributions. Your employer can match your Roth contributions, your pretax contributions, or both. But your employer’s contributions are always made on a pretax basis, even if they match your Roth contributions. That is, your employer’s contributions, and investment earnings on those contributions, are always taxable to you when you receive a distribution from the plan.

Should I make pretax or Roth contributions?

Assuming your 401(k) plan allows you to make Roth 401(k) contributions, which option should you choose? It depends on your personal situation. If you think you’ll be in a similar or higher tax bracket when you retire, Roth 401(k) contributions may be more appealing, since you’ll effectively lock in today’s lower tax rates. However, if you think you’ll be in a lower tax bracket when you retire, pretax 401(k) contributions may be more appropriate. Your investment horizon and projected investment results are also important factors. A financial professional can help you determine which course is best for you.

Whichever you decide–Roth or pretax–make sure you contribute as much as necessary to get the maximum matching contribution from your employer. This is essentially free money that can help you reach your retirement goals that much sooner.

What happens when I terminate employment?

Generally, you forfeit all contributions that haven’t vested. “Vesting” means that you own the contributions. Your contributions, pretax and Roth, are always 100% vested. But your 401(k) plan may generally require up to six years of service before you fully vest in employer matching contributions (although some plans have a much faster vesting schedule).

When you terminate employment, you can generally leave your money in your 401(k) plan until the plan’s normal retirement age (typically age 65), or you can roll your dollars over tax free to an IRA or to another employer’s retirement plan.

What else do I need to know?
  • Saving for retirement is easier when your contributions automatically come out of each paycheck.
  • You may be eligible to borrow up to one-half of your vested 401(k) account (to a maximum of $50,000) if you need the money.
  • You may be able to make a hardship withdrawal if you have an immediate and heavy financial need. But this should be a last resort–hardship distributions are taxable events (except for Roth qualified distributions), and you may be suspended from plan participation for six months or more.
  • If you receive a distribution from your 401(k) plan before you turn 59½, (55 in certain cases), the taxable portion may be subject to a 10% early distribution penalty unless an exception applies.
  • Depending on your income, you may be eligible for an income tax credit of up to $1,000 for amounts contributed to the 401(k) plan.
  • Your assets are generally fully protected from creditors in the event of your, or your employer’s, bankruptcy.
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Bank to Bank Transfers

What are the requirements to use Bank to Bank Transfers?

Accepting the Terms of Service through Online or Mobile Banking is the only requirement to use the standard 3-day delivery speed. In order to use the Express Transfer delivery speed, customers must complete all of the following:

  • Perform a successful standard inbound Bank to Bank External Transfer of $500 or more within the last 30 days.
  • Maintain a $750 balance in the South State account they are transferring to/from before the Bank to Bank External Transfer.
  • Have a positive balance for the last 3 months.
How do I set up an External Bank Account in the Mobile App?

To set up an External Bank Account in the Mobile App, you will need to:
1. Select the Transfer tab, select Make an External Transfer.
2. Select From.
3. Select +Add New.
4. Enter in the Type of Account, Nickname (optional), Routing Number and Account Number for the external account.
5. Tap Add.
6. Verify account by entering the User ID and Password to the external bank’s Online Banking.
a. You do have the option for trial deposits. South State Bank will deposit two small amounts into your external bank account in 1-2 business days. You will then log back in to South State Mobile App and click Alerts in the Transfer tab to complete the verification by entering the trail deposit amounts.
7. Tap Verify Now.
8. If applicable, review transfer and select Confirm.

How do I set up and validate my external accounts?

There are two ways you can set up and validate an external account:

Online Banking Credential Verification

You may enter your Online Banking login credentials for the other financial institution. This confirms you have access to the account via Online Banking with the other financial institution.Transfer capability will be available immediately after verification

Trial Deposit Verification

You will receive two small credits in your accounts within 1-2 business days.
Once the amounts have been received, you will login to South State Online or Mobile Banking to confirm the deposits. You can not send funds until this step is complete.

  • If you access your Online Banking, The Manage Accounts section is where the you will enter the Trial Deposit amounts.
  • If you access your Mobile Banking, the Alerts option on the Transfer tab is where you will enter the Trail Deposit amounts.

Please note: If the Trial Deposit is entered incorrectly, you will need to remove the account and re-enter the information to begin the verification process again.

 

 

 

How to I access Bank to Bank Transfers?

You may access Bank to Bank External Transfers through Online and Mobile Banking.

For Online Banking:
1. Log in to Online Banking at SouthStateBank.com.
2. From the Home Screen, click the Transfer option from the menu.
3. Then click Bank to Bank Transfer on the right side of the screen.

For Mobile Banking:
1. Log in to Mobile Banking using the South State Mobile App.
2. Click the Transfer tab at the bottom of the page.
3. Tap Make an External Transfer.

Please note: You must be enrolled for South State Online and Mobile Banking to access Bank to Bank External Transfers.

How quickly can I send funds?

We offer a standard 3-day delivery speed for Bank to Bank External Transfers. An Express option is available for qualifying customers to send next day transfers. To qualify for the Express option, you must complete all of the following:

  • Perform a successful standard inbound Bank to Bank External Transfer of $500 or more within the last 30 days.
  • Maintain a $750 balance in the South State account you are transferring to/from before the Bank to Bank External Transfer.
  • Have a positive balance for the last 3 months.
Why can I not use the Express Transfer option?

The Express Transfer option is available to active Bank to Bank External Transfer users. You must meet all of the following requirements in order to use Express Transfer option:

  • Perform a successful standard inbound Bank to Bank External Transfer of $500 or more within the last 30 days.
  • Maintain a $750 balance in the South State account you are transferring to/from before the Bank to Bank External Transfer.
  • Have a positive balance for the last 3 months.
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BillPay

How do I pay my bills online?

The first time you use BillPay, you will need to agree to the BillPay agreement and verify your information.  Once that is set up, you will be able to follow these simple instructions to pay all of your bills online.

  1. Log in to Online Banking.
  2. Click BillPay at the top of the screen.
  3. Click Add A Bill.
  4. Set up each payee you would like to have access to with the BillPay system (see instructions below).
  5. Enter in the amount and date of payment next to the company or person you would like to pay.  Click Make Payments at the bottom.  You will have a chance to review and confirm all payments.

Please note: If you have BillPay set up on multiple accounts, please be sure to select the account you wish to pay your bill from the drop-down box in the Payment Center.

How will my payments be sent if I use BillPay?

Bill payments set up within BillPay will be paid according to how the biller will accept payments. Some vendors accept payments electronically, enabling us to pay them within one or two days.  Others do not accept electronic payments so a check must be mailed to them.  Depending on the location of where the check is being mailed, it may take three to five days for it to be received.

One of the following will occur:

  • The payment amount is debited from your account and sent electronically to the biller.
  • The payment amount is debited from your account, converted to a check, then mailed to the biller.
  • A check is created for the payment amount and mailed to the biller. Once the biller receives and deposits the check, the amount is debited from your account.
How do I set up a biller in the Mobile App?

If you are paying a company and you have an account number – search for the company name (or you can enter all information from a current bill). Enter additional information such as account number and mailing address.

If you are paying a company and you do not have an account number – search for the company using a telephone number (or you can enter all information from a current bill). Enter additional information such as an account number and mailing address.

If you are paying a person you have two options – mail a check through BillPay or send money electronically.

To mail a check through BillPay, search for the person using a publicly listed telephone number or enter their name, mailing address, and telephone number. To pay a person electronically, without knowing any personal information, click here to learn about Popmoney®.

Can I pay bills from more than one checking account?

Yes, you can.  Simply contact our Customer Care Center and one of our personal bankers will be happy to make the change.  You can contact them by calling (800) 277-2175 Monday through Friday from 8 AM to 7 PM and Saturday from 8 AM to 3 PM.

What are eBills?

An eBill (electronic bill) is an electronic version of a paper bill that you can view and pay online.  Receiving eBills enables you to access your bills anytime through Online Banking, reduces paper clutter and gives you enhanced security by reducing the amount of personal information traveling through unsecure mailboxes.

How do I know if a vendor offers eBills?

Once you are logged in to Online Banking and have clicked on BillPay, you will see your list of payees.  For those that offer eBills, you will see an icon beside each name.  Click on the icon and follow the steps to start receiving eBills.

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Is Business Link secure?

Yes, Business Link is secure. With our enhanced online security, you are protected by three levels of security. Each time you login to Business Link, you are required to have an Access ID and Password. In addition to this you will be able to verify that you are entering our site by one of the following; a green website address bar, “Fiserv, Inc.” or “Trusted”, or a padlock icon.

How do I enroll?

Visit one of our local branches and a banker will be happy to enroll you for Business Link.

How do I change my Password?

Once logged in to Business Link, navigate to the Account Service tab. Next, click on Change Password. From here you can update your Password.

Can I export my transactions?

Yes. To export, click on an account. Hover on Transactions and then click All Transactions. Next, click the Export Transactions link on the top left side. Select your date range, file type, and Account to export and click Export. After the file has processed to 100%, click the Download Export button. You will then have the option to open or save your file.

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Chip Technology

What is EMV?

EMV, which stands for Europay, MasterCard and Visa, is a global standard for credit and debit cards based on chip card technology.

What is chip technology?

The chip in your card produces a unique code during each transaction, making it more secure and harder to duplicate.

How is it more secure?

When making transactions at chip-enabled terminals, the chip encrypts information to increase data security. Each transaction is more secure because the chip is unique to each card, making it more difficult to counterfeit.

Can my card still be compromised with a chip?

Yes, your card can still be compromised. The chip card is most effective when used at a chip-enabled terminal. If a retailer does not have chip-enabled terminals, you will have to swipe your card, which can be less secure.

When will I receive my Chip Card?

South State Chip Cards will be issued over a period of time. It is possible that a family member or friend may receive his/her Chip Card before you.

Will my card number change?

Your card number may change. If your card number will change, we will notify you prior to issuing you a new Chip Card.

Will my expiration date and security code change?

Your expiration date and security code will change with your new Chip Card. If you have recurring payments set up with your debit card, you will need to provide those businesses with your new expiration date and security code.

How do I use my Chip Card?

If the merchant has a chip-enabled terminal, simply insert the card into the bottom of the terminal and wait for the transaction to complete. You may be asked to enter your PIN or sign during the transaction. After the transaction is complete, you can remove your card.

Will I still be able to swipe my Chip Card?

Yes, Chip Cards still have a magnetic stripe on the back so that you can swipe your card at terminals that are not chip-enabled.

If you try to swipe a Chip Card at a chip-enabled terminal, the terminal may alert you to insert the card into the terminal to complete the transaction.

Will this new chip change how I use my card at an ATM?

Using your PIN, you can still access your accounts with your Chip Card at any ATM. Please keep in mind, if you are using a chip-enabled machine, you may be asked to insert your card and keep it in the machine until you have completed your transaction.

Are there any changes with phone and online transactions?

You may continue to make purchases online and via phone the same way you do today. However, it is important to be cautious when making purchases via phone or online. Always be sure you are making purchases from a legitimate business. Chip technology does not prevent or deter these types of purchases.

If I don’t have a Chip Card, am I still protected?

We continuously monitor all debit cards for fraudulent activity. If fraud occurs, your card may be blocked; however, we encourage you to always monitor your account for suspicious activity. If you notice any charges to your account that you have not authorized, please let us know immediately by calling (800) 277-2175.

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Exchange Traded Funds

Who can buy ETFs?

When they were first introduced, ETFs were primarily made available to large investors. Over time, it has become easier for individual investors to add these funds to their portfolios. Individual investors can purchase ETFs through a broker, just as they would purchase stocks.

What are advantages of ETFs?

Traditional mutual funds are bought and sold based on their net asset value at the close of business each trading day, while ETFs can be traded throughout the day from market open to market close.

ETFs allow investors to diversify their holdings within a group of securities. For example, if you believe in the prospects of the biotechnology industry but would like to buy a diversified group of biotechnology stocks (rather than just one or two companies) for a relatively small sum, an ETF can help.

ETFs also may have lower costs than those of an actively managed mutual fund. Because of the passive management and structure of ETFs outlined above, it may have lower annual taxable distributions.

Because ETFs make the in-kind redemptions outlined above, an ETF doesn’t need to hold on to cash, which can lead to cash lag and cause the realization of capital gains or losses, as seen in mutual funds.

Unlike traditional mutual funds, ETFs can be sold short by investors. Generally, an investor buys a stock expecting the value to increase. Short sales, however, are different. An investor who believes that a particular stock will decline in value can borrow shares of that stock from a brokerage firm (for a fee) in what is known as a short sale. If the value goes down, the investor makes money; if the value goes up, the investor loses money. Keep in mind that the potential for unlimited losses makes short selling very risky. An ETF also can be bought on margin or traded using stop orders or limits orders.

ETFs also have no minimum investment requirements, or redemption fees for brief holding periods.

What are disadvantages of ETFs?

ETFs must be purchased through a broker, and a brokerage commission must be paid when you buy shares of an ETF. An investor trading in and out of an ETF will incur trading costs, which can make ETFs less suited to systematic investing programs such as dollar cost averaging, and reduce or eliminate any cost efficiencies.

While an ETF offers a less expensive way to diversify among many securities, remember that an individual ETF tends to be comprised of securities in a given asset class, which may share similar behavior. ETFs can be combined with other ETFs and other types of investments to create a broadly diversified portfolio.

An ETF doesn’t necessarily trade at its net asset value, and bid-ask spreads may be wide for thinly traded issues or in volatile markets.

What are the technical differences between ETFs and mutual funds?

From a technical standpoint, an ETF works a bit differently than a mutual fund does, even a passively managed mutual fund that tracks the same index as the ETF. Mutual funds essentially buy and sell securities for cash on the open market; the process for an ETF is more complex.

An ETF is created when a large institutional investor, often a bank, broker-dealer, or other financial services firm, assembles large holdings of securities into a portfolio that approximates a specific market index–for example, the Nasdaq 100. The financial institution, known as an authorized participant (AP), exchanges those securities with the ETF’s manager, receiving in return large blocks of ETF shares. Those blocks, each of which may include anywhere from 10,000-100,000 ETF shares, are known as creation units. The authorized participant may hold those creation units in its portfolio(s), but it may also break them up and sell ETF shares in smaller quantities to other investors–for example, individual investors who buy and sell them on the open market as they might any other security.

The original basket of securities is held at a custodial bank and monitored by the ETF’s manager. When an authorized participant wants or needs the individual securities rather than ETF creation units, it simply assembles enough ETF shares to make up a creation unit. It returns the creation unit to the ETF in exchange for the equivalent securities (based on the creation unit’s net asset value), plus any cash accumulated from dividends. Those individual securities can then once again be sold on the open market, or if borrowed, returned to individual owners who loaned them to the authorized participant.

Creation units are constantly created and redeemed by an ETF, depending on supply and demand. The authorized participant’s decision about whether to hold creation units or the shares they represent may be determined by their relative values. The AP may be able to profit by using arbitrage to take advantage of any difference between the value of the creation unit and the aggregated value of the underlying securities. However, competition typically tends to keep ETF prices relatively close to the NAV of the underlying securities.

The exchange of creation units for the securities that make up the ETF’s index involves no cash and is considered an in-kind trade. As a result, it doesn’t trigger any capital gains for the fund itself and in turn, individual investors in shares of the ETF. By contrast, when a mutual fund sells shares of the securities it holds–for example, to meet shareholder redemptions–it may incur capital gains. By law, those gains must be distributed each year to the mutual fund’s shareholders, for whom that distribution is considered a taxable event.

The in-kind exchange of creation units for the underlying securities minimizes or eliminates internal capital gains for an ETF, which in turn results in tax efficiencies for the individual investor in it.

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General Banking

If I’m traveling can I still use my debit card?

Yes. It is a best practice to notify us at least 48 hours prior to traveling so that we can ensure that your card does not get blocked. Please call us at (800) 277-2175 or login to Online Banking and send us a secure message with your card number, travel dates and the location you are traveling to ahead of time.

How can I send a secure message?

Within Online Banking login and click on Secure Message within the Welcome Sentence at the top. Within Business Link login and click on the envelope icon on the right side near the Transactions header.

What are the different transfer options available to me?

We have three options for transfers:  Bank to Bank Transfers, Popmoney and Wire Transfers.

  • Bank to Bank Transfers allow you transfer funds to and from your account at another financial institution.
  • Popmoney allows you to electronically send funds to another individual without knowing any personal financial information about that person.
  • A Wire Transfer allows you to send funds electronically to another person inside or outside of the U.S.  You must have the following information to send a wire transfer:  Name and address of the person receiving the funds, their bank and bank address, and their account number and routing number.

 

What identification do I need to open an account?

What identification do I need to open an account?

You will need a primary and secondary form of identification (ID). Examples of a primary ID are a State Issued Driver’s License, State Issued ID, USA or Foreign Passport or Military ID. Secondary forms of ID include a Voters Registration card, College or Student ID, Auto Registration/Insurance Card, Insurance or Utility bill (with current address and dated within the last 30 days), Property Tax bill, or Pay Stub (issued within the last 30 days).

What are South State Bank’s wire instructions?

Cut Off Times:
Incoming – 5:00PM
Domestic Outgoing – 4:00PM
International Outgoing – 3:30PM

Incoming Domestic Wire Transfer
South State Bank
2440 Mall Dr.
North Charleston, SC 29406
ABA or Routing # 053200983

Incoming International Wire Transfers
South State Bank
520 Gervais St.
Columbia, SC 29201

Swift Code: SSBAUS6S

BENEFICIARY NAME:  Customer Name

BENEFICIARY ACCOUNT #: Customer Account Number

REFERENCE INFORMATION: [Optional]

Please contact the South State Bank Wire Department at 866-229-5935 for further assistance.

How do I activate my debit card?

To activate your debit card, please follow the instructions below:

  • To activate your card, please call 1-866-985-2273.
  • Continue to follow the voice prompts to set your Personal Identification Number (PIN).
  • After setting your PIN, you can begin using your debit card.
  • You may also call this number if you ever want to reset your PIN to a new number.
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Health Savings Account

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Mobile Banking

What is Mobile Banking?

Mobile Banking is a way to access your accounts through your mobile phone. Depending on the type of phone you have you can view balances, transfer funds, deposit checks, pay bills and find a branch or ATM.

How do I enroll and use text banking?

To enroll in text banking, you will need to:
1. Log in to Online Banking at SouthStateBank.com.
2. Click Profile.
3. Click Manage Devices.
4. Enter the phone number where you will be using your text banking from into the Mobile phone number box under Other Services.
5. Click Continue.
6. Select Text Messaging under Other Services.
7. Click Continue.
8. An activation code will be sent to the phone number you enrolled. Enter that number into the Activation Code box.
9. Click Activate to complete enrolllment.

After you enroll in Text Banking, you can text the short codes to 96924 to receive information about your accounts.

Is Mobile Banking secure?

Absolutely. Here are a few ways that we keep your information safe.

Mobile Internet Browser and South State Mobile Apps:

  • 128-bit encryption masks your sensitive information
  • Password or Fingerprint ID is required each time you log in
  • Account numbers are masked for your protection

Text Banking:

  • View accounts by nicknames you set, not account numbers
  • No detailed personal information is sent
How do I enroll for Mobile Banking?
  1. Go to the App Store (iTunes® or Google Play®).
  2. Search for South State Mobile Banking App or South State Bank.
  3. Once the App is installed, enter account information, tap Next. (PLEASE NOTE: The PIN will be the last 4 digits of your SSN/EIN.)
  4. Enter the following information: First Name, Last Name, Address, City, State and Zip. Tap Next.
  5. Enter DOB, email address and create your Security Question. Tap Begin Enrollment.
  6. Please complete the additional verification questions and click Enroll.
  7. Review and agree to the online banking terms and conditions. Tap Agree.
  8. Create a Username, Password* and confirm your Password. Tap Continue.
  9. Set up Challenge Questions and Answers. Tap Continue.
  10. Once you have completed the enrollment process, the Log In screen to sign in to Mobile Banking will appear. Login using your Username and Password.
Can I reorder my accounts?

Yes. To reorder your accounts:
1. Select Sort in the top right hand corner on the Accounts tab.
2. Click account and drag into the order you would like.
3. Click Done to save.

Can I pay bills through Mobile Banking?

Yes, you can pay bills through the Mobile Internet Browser or Mobile App. You can add new payments, as well as view, modify or cancel pending payments. Bill payments are not available with Text Banking. Message and Data rates may apply.

Can I send money to another person using Popmoney® through Mobile Banking?

To request money using Popmoney, you will need to:

  1. Tap Transfer & Pay, then Make and manage payments.
  2. Tap Popmoney, then Request Money.
  3. In the To field, you may select one or more contacts to request from.
  4. You will then have the option to send the request as:
    A. Single Request: sent to one person, for a specific amount.
    B. Per Person: each person pays the same amount.
    C. Split an amount equally: enter one amount to be split between the group.
    D. Customized amount: varying amount dependent on each person.
  5. You will then completed the Message and Deposit To fields, and tap Continue.
  6. Review the request, tap Send Request to complete.
How can I change my personal information after I sign up for Popmoney in Mobile Banking?

To change your personal information, you will need to:
1. Tap Transfer and Pay, then Make and manage payments.
2. Select Popmoney.
3. Then tap Preferences.
4. Make any necessary changes to your phone number or email address.

Please note: Any changes you make in the Preferences of Popmoney will be reflected on your entire BillPay account. If you change your email address or preferred account, it will change on your BillPay account.

How do I use text banking?

After you enroll in Text Banking, you can text the short codes to 96924 to receive information about your accounts.

How do I set up automatic deposits for Popmoney® through the Mobile App?

To set up automatic deposits for Popmoney, you will need to:
1. Tap Transfer & Pay, then Make and manage payments.
2. Select Popmoney.
3.Then select To Do.
4. Select the payment you have received from your contact.
5. This will give you the option to toggle the Enable Automatic Deposits button within the receipt.

What are the text banking short codes?

BAL + Account Nickname to get your balance
HIST+ Account Nickname to get recent transactions
BRANCH + Address or Zip to find the nearest branch
ATM + Address or Zip to find the nearest ATM

How can I change my phone number or email address after I sign up for Popmoney®?

To change your personal information, you will need to:
1. Tap the “Payments” tab.
2. Select “Popmoney”.
3. Then tap “Preferences”.
4. Make any necessary changes to your phone number or email address.

Please note: Any changes you make in the Preferences of Popmoney will be reflected on your entire BillPay account. If you change your email address or preferred account, it will change on your BillPay account.

What is Touch ID?

Touch ID is Apple’s® fingerprint authentication technology. If you have the iPhone 5S or a later model, you can use your fingerprint to log in to our app instead of your password.

How does Touch ID/ Fingerprint ID work?

Touch ID/Fingerprint ID lets you log in to the South State Mobile App with fingerprints you’ve set up on your mobile device. If you chose to enable, the app will accept any fingerprint stored on your device in place of your password when logging in.

What is Fingerprint ID?

Fingerprint ID is fingerprint authentication technology. If your device supports Fingerprint ID, you can use your fingerprint to log in to our app instead of your password. We support Apple® Touch ID and Android Fingerprint ID.

How do I set up Touch ID/Fingerprint ID on my mobile device?

If you have an iPhone 5S or later model, open “Settings” on your phone and scroll to “Touch ID & Passcode.” From there, select “Add a Fingerprint” and follow the instructions presented. If you have an Android device that supports Fingerprint ID, open “Settings” on your phone and scroll to “Lock Screen and Security.” From there, select “Fingerprint” and follow the onscreen instructions presented.

How do I enable Touch ID/Fingerprint ID?

To enable Touch ID/Fingerprint ID, follow these steps:

  1. Log in to the Mobile App and select the More menu.
  2. Toggle the Touch ID/Fingerprint ID switch to the On Position
    If there are no fingerprints currently stored on the device, the app will instruct users to set up at least one fingerprint on the device
    before enabling Touch ID/Fingerprint ID.
  3.  After enabling, the app automatically prompts for fingerprint when launching the app

For security purposes, the Mobile App requires users to enter their Password when performing transactions to move funds (transferring money, paying bills, paying people, etc.).

What is Bill Capture?

Bill Capture is a convenient, digitalized way to save your bill contacts. This feature allows you to conveniently pay your bills in three easy steps:
1. Take a picture of your paper bill with your smartphone camera to capture all the important information.
2. Verify all the information is correct, and tap Save.
3. Once the contact is created, you can save up to 10 pages of your bill.

How do I add a biller using Bill Capture in the Mobile App?

You will have two options when adding a new biller using Bill Capture:

Option A:
1. Tap Transfer & Pay, then Make and manage payments.
2. Tap Bill Capture.
3.Tap Take a Picutre, which will prompt you to take apicture of the front of your bill.
4. Then Edit the bill as needed (you may add up to 10 pages of your bill).
5. Select Save.

Option B:
1. Tap Transfer & Pay, then Make and manage payments.
2. Tap Manage Contacts, and then Add a New Contact.
3. Select Add by Photo.
4. You will be prompted you to take apicture of the front of your bill.
3. Then Edit the bill as needed (you may add up to 10 pages of your bill).
5. Select Save.

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Mobile Deposits

Why did my check get rejected?

Your check could have been rejected for several reasons including:

  • Your check image was not clear
  • Your check exceeded the daily limit of $5,000
  • Your check was a duplicate deposit
  • Your check was not endorsed
Why did my check get rejected?

Your check could have been rejected for several reasons including:

  • Your check image was not clear.
  • Your check exceeded the daily limit of $5,000.
  • Your check was a duplicate deposit.
  • Your check was not endorsed.
How do I know my deposit was received?

At any time you can see the status of the deposit by selecting Deposit and then View mobile deposit history. Once your deposit is accepted, it will turn green within mobile deposit history.

What types of checks can I not deposit through Mobile Deposits?

You can deposit checks payable in U.S. dollars and drawn at any U.S. bank, including personal and business checks. The check must also be payable to, and endorsed by, the account holder.

  • Checks payable to any person or entity other than the person or entity that owns the account into which the check is being deposited.
  • Checks payable jointly, unless deposited into an account in the name of all payees.
  • Checks containing an alteration on the front of the check, or which you know or suspect are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
  • Checks drawn on a financial institution located outside the U.S.
  • Checks not payable in U.S. currency.
  • Checks dated more than six (6) months prior to the date of deposit.
  • Checks that have previously been submitted through Mobile Deposits or through a remote deposit capture service offered at South State Bank or any other financial institution.
  • Checks or items that are drawn or otherwise issued by the U.S. Treasury Department.
  • Checks drawn on a home equity line of credit, or other convenience checks.
  • Traveler’s checks, money orders, or savings bonds.
  • Checks without a check number in the MICR line at the bottom of the check
  • Checks without an account number in the MICR line (Example: counter checks)
  • Checks encoded with a dollar amount
  • Checks with writing or printing that obscures any part of the MICR line
When will my deposit be available if I use Mobile Deposits?

Generally, Mobile Deposits received prior to 8 PM EST Monday – Friday are processed on the business day of receipt.  Deposits received Monday – Friday after 8 PM EST, on Saturdays, Sundays, or on bank holidays will be processed on the next business day.

Funds deposited through Mobile Deposits will generally be available for withdrawal one to three (1-3) business days from the day of the deposit.  However, funds may not be made available to you for longer periods of time under certain circumstances. Deposits are subject to limits, verification and other restrictions, as outlined in the South State Bank Online Banking Agreement.

How secure is Mobile Deposits?

Your scanned check is transmitted securely through our Mobile Banking app.  It is encrypted and pictures are never stored on your mobile device.

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Mortgage

How much home can I afford?

The home you can afford is based on the amount of mortgage loan you can comfortably support. Generally, the amount of mortgage you qualify for is based on some basic information such as: your income, debts, assets, credit history, current employment situation, and any other obligations you may owe.

Another factor that will impact the amount of home you can afford is how much cash is required for down payment and closing costs.

Should I consider pre-qualification for a mortgage before I shop for a home?

Getting prequalified for your mortgage is an important step before you shop for a home. It tells you how much home you can buy and makes applying for your mortgage easier. A mortgage prequalification can also give you additional leverage with a seller in negotiating the best possible terms of the sale.

 

What types of mortgages are available?
  • Fixed-rate mortgage. You pay the same interest rate and same monthly payment of principal and interest for the duration of the mortgage. The most common terms are 30, 20 and 15 years. Fixed-rate mortgages are best if you plan on being in your home for a while.
  • Adjustable-rate mortgage (ARM). The interest rate stays fixed for an initial interest rate period, which may range from 1 to 10 years. The rate may adjust up or down annually for the life of the loan based on a specified index. An ARM is a good option if you believe interest rates will go down over the next few years or if you plan on staying in your home 5 to 7 years or less.
Are there any special programs for first-time home buyers?

First-time home buyer programs are for individuals who meet certain income requirements, who are financing property in certain census tracts, or who meet other special requirements. We participate in special loan programs throughout the state and USDA Rural Housing Loans. Benefits include:

  • Lower down payments than most other financing options so you will not need as much cash to buy a home.
  • Competitive interest rates.
  • Reduced closing costs and mortgage loan fees.
  • Other restrictions may apply.
What are the benefits of a 15-year mortgage?

A 15-year mortgage allows you to own your home in half the time of a conventional mortgage with a 30-year term. Although payments are higher with a 15-year mortgage, you could save thousands of dollars in interest and build equity faster.

How can I lock my interest rate?

Generally, you must complete a full mortgage application in order to lock a rate. You can work with your loan originator to discuss your mortgage options. He or she will also help you complete the application and lock in a rate when you are ready.

What is an escrow account?

In addition to the principal and interest payment on your mortgage loan, you may elect to impound additional funds each month in an escrow account to pay for property taxes and insurance (or private mortgage insurance). With some mortgage products, impounding for taxes and insurance may be required.

 

Having an escrow account allows you to put aside a small portion each month toward the costs of insurance and property taxes. You send the additional funds each month when you make your mortgage payment. We hold the money in an escrow account and make the payments from the account when they are due.

What should I expect at closing?

While every closing is different, here’s what you can expect. Basically, you’ll sit at a table with your realtor, the realtor for the seller, possibly the seller, and an attorney. The attorney will have a stack of papers for you and the seller to sign. While he or she will give you a basic explanation of each paper, you may want to take the time to read each one and/or consult with your agent to make sure you know exactly what you are signing. Before you go to closing, we will give you a booklet explaining the closing costs, a “good faith estimate” of how much cash you will have to supply at closing, and a list of documents you will need at closing. If you are required to bring funds to closing, make sure you contact the attorney’s office for the exact amount and bring a certified check.

How much cash will I need for closing costs?

Closing costs generally range from 2% to 3% of your loan amount. Closing costs can be divided into three main categories:

  • Lender fees. Fees can include origination and points.
  • Third-party fees. These fees vary by state and the attorney you select to close your loan. They can include attorney’s fees for closing, title exam, credit report, appraisal, title insurance and recording.
  • Prepaid items. These are items collected at the time of closing but are not really considered costs including interim interest, taxes, and hazard insurance.

You will be provided with an estimate of your closing costs soon after your application has been received. These estimates could change if you change the product type or loan amount.

What does NMLS stand for?

The Nationwide Mortgage Licensing System and Registry (NMLS) is the legal system of record for licensing in all participating states, the District of Columbia and U.S. Territories. In these jurisdictions, NMLS is the official and sole system for companies and individuals seeking to apply for, amend, renew and surrender licenses managed in the NMLS on behalf of the jurisdiction’s governmental agencies. NMLS itself does not grant or deny license authority.

Where can I find more resources?

We have use information and resources in our Advice Center and our First Time Home Buyer section.  You can find out more about the Loan Process and download Mortgage Loan Checklist to help you along the way.

We encourage you to review the many helpful resources and the “Shopping for Your Home” video on HUD.gov if you are thinking about buying a home. The information provided will help you in assessing how much of a home you can afford, and will provide information on housing counselors in your area. We encourage the use of a housing counselor prior to buying a home. In addition to mortgage personnel, counselors can assist you by providing information regarding questions or concerns surrounding your purchase, fair housing laws, credit issues and foreclosure prevention.

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Online Account Opening

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Online Banking

What is Online Banking?

South State’s Online Banking is a way to access your bank accounts wherever you have Internet access. With Online Banking, you can view detailed information on transactions and account balances, pay a bill or person, transfer funds from one account to another, or use the spending report to see exactly how you are spending your money each month.

Is Online Banking secure?

Yes, Online Banking is secure. With our enhanced online security, you are protected by three levels of security. Each time you login to Online Banking, you are required to have a Username and Password.  In addition to this you will be able to verify that you are entering our site by one of the following; a green website address bar, “Fiserv, Inc.” or “Trusted”, or a padlock icon.

Can I export my transactions?

Yes.  To export, click on an account and select Download.  Next, click the Export Transactions link on the top left side. Next, select the date range and format as you prefer and click Download Transactions. You will then have the option to open or save your file.

How do I update my email address?

Within Online Banking, navigate to the Profile tab.  Next, click the Edit link beside Email.  From here you can update your email address.

How do I change my Username?

For security purposes, you will need to contact our Customer Care Center to make this change.  Our personal bankers will be happy to assist you.  Please call us at 1-800-277-2175 Monday – Friday 8 AM – 7 PM, Saturday 8 AM – 3PM.

What do I need to do if I continue getting the Security Question even though I have registered my personal computer(s)?

Due to different computer settings and the variety of web browsers, there are several solutions to fix a registered computer from displaying the Security Question each time you login. Listed below are the most common solutions. If you need further assistance, please call us at 1-800-277-2175.

Option 1

Delete your cookies so that a new cookie can be saved on your computer. The way you access cookie settings, or browsing history, may be different depending on which Internet browser you use. We are providing links to the most common browsers below and recommend you follow their instructions for deleting your cookies.

The first time you login to Online Banking after deleting your computer’s cookies, please do the following:

  • Answer the security question provided.
  • Select “Don’t challenge me again on the device”.
  • Click Continue.

Option 2

Verify Adobe Flash Player is installed on your computer.

PC users: go to Start/Control Panel/Add or Remove Programs/Change or Remove Programs Tab.

Mac users: Click on the System Preferences icon or click the Apple icon (top left corner of screen) and select System Preferences. Click on the “Software Updates” icon in the System section. This will launch the Software Update window. Next, click the “Installed Software” tab and find each program and verify that you have the latest version.

If you need to install Adobe Flash Player, please visit http://get.adobe.com/flashplayer/?promoid=BUIGP to download the latest version.

Option 3

Internet Explorer Users

Go to: Tools/Internet Options/ General Tab/under Browsing History. If the Delete browsing history on exit is checked, uncheck it. Click on the Settings button also under Browsing History. Select Every time I visit the webpage under Temporary Internet Files.

Mozilla Firefox Users

Go to: Tools/Options/Privacy tab/Under History. If the Clear History when Firefox closes is checked, uncheck it. 

Are there certain computer requirements for Online Banking?

Yes, South State’s Online Banking supports the following browsers:

  • Apple Safari version 5.0 and higher
  • Google Chrome 38 and higher
  • Microsoft Edge
  • Microsoft Internet Explorer 11.0
  • Mozilla Firefox 27 and higher
  • Opera

Operating System
Microsoft Windows 7, 8, 8.1 and 10

 

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Popmoney®

What is Popmoney?

Popmoney is a person to person online payment service.  It allows you to quickly send or receive money from virtually anyone you know.  An email address or mobile phone number is all you need to get started.

Is the Popmoney service secure?

Yes. Popmoney uses the same security standards as Online Banking and BillPay to protect your information. We monitor all payments, and proactively identify potentially fraudulent payments and/or suspicious activity.

Is there a fee to use Popmoney?
There is no fee to send, receive, request money, or cancel a payment but a fee will apply if you stop a payment. There is also no reoccurring monthly fee. Please see a banker for further details.
 
What information do I need to know about the person I wish to send money to?

Popmoney allows you to send money to virtually anyone in the US, using only their first and last name and e-mail address or mobile number. We will only use the e-mail address or mobile number to notify a recipient of the payment and how to claim the money. The money is sent directly from your account to their bank account.

How can I change my personal information after I sign up for Popmoney?

You can change your personal information for Popmoney by:

1. Log in to Online Banking at SouthStateBank.com.
2. Click BillPay, then Popmoney.
3. Click on the Preferences tab and select the information you need to update and make the appropriate changes.

Please note: Any changes you make in the Service Setup of Popmoney will be reflected on your entire BillPay account. If you change your email address or preferred account, it will change on your BillPay account.

Can I set up recurring payments?

Yes, you can set up recurring payment by:

1. Access Popmoney through Online or Mobile Banking.
2.When you Send Money, there will be an option to Make Recurring when initiating a new payment.
3. Complete the start date, frequency and duration you would like for the recurring payment.

How do I set up automatic deposits for Popmoney® through the Mobile App?

To set up automatic deposits for Popmoney, you will need to:
1. Tap Transfer & Pay, then Make and manage payments.
2. Select Popmoney.
3.Then select To Do.
4. Select the payment you have received from your contact.
5. This will give you the option to toggle the Enable Automatic Deposits button within the receipt.

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What is an Extended Validation (EV) certificate?

EV certificates are an anti-phishing security feature, providing a visual confirmation that you are on an authentic website. We have added this new security feature to Online Banking and Business Link so you can easily identify that you are accessing our secure sites.

What is Phishing?

Phishing is when someone pretends to be a company or trustworthy entity and attempts to obtain personal information (i.e., usernames, passwords, credit card details). This could be done through email, pop up messages or a fake website.

How do I know Online Banking/Business Link is secure?

Depending on your browser, you will see one or all of the following: a green website address bar, “Fiserv, Inc.” or “Trusted”, or a padlock icon. This will indicate the site is secure, and this is how you will identify us, just as we identify you by your Access ID and Password.

Who is Fiserv, Inc.?

Fiserv, Inc. is our partner in providing Online Banking and Business Link services.

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Spending Report

Can I change the category on a transaction listed in my Spending Report?

Yes. If at any time, you want to change the category on a transaction, simply follow the steps below:

  1. Click on an account and then the Categorize link.
  2. Under the Transactions section, find the transaction you wish to change.
  3. Click the pencil icon next to the category.
  4. Select a new category from the drop down menu.
  5. Click the Save icon.
How can I use these reports to help prepare my taxes?

Spending and Income reports allow you to easily pull tax-related categories and export them. These reports can be used to show how much was spent in each category. For example, you can view or export all medical transactions into one report.

Can I change the category on a transaction listed in my Spending Report?

Yes. If at any time, you want to change the category on a transaction, simply follow the steps below:

  1. Click on an account and then the Categorize link.
  2. Under the Transactions section, find the transaction you wish to change.
  3. Click the pencil icon next to the category.
  4. Select a new category from the drop down menu.
  5. Click the Save icon.
How can I use these reports to help prepare my taxes?

Spending and Income reports allow you to easily pull tax-related categories and export them. These reports can be used to show how much was spent in each category. For example, you can view or export all medical transactions into one report.

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