The Safety of Your Accounts Is Important To Us
What to do if your debit or credit card is compromised
If Your Debit Card Is Compromised
- You will receive a new SouthState Debit Card with a new card number.
- Using the instructions on the card label, please activate your new card and destroy your current one.
- When activating your new card, please follow the prompts to reset your PIN. You may use the same PIN you have for your current card.
- Please remember to notify any businesses where you have established automatic payments of your new card number and expiration date. You may also need to update your card information if it is stored in a digital wallet or on a retail site.
How You Can Protect Your Information
Protecting our customers is our top priority. While we can assure you that we are constantly monitoring our security and safeguarding your information, fraud prevention is a partnership. That partnership also requires a commitment from you to take proactive measures to keep your computer system and financial information secure. Please review these helpful tips to keep your information secure.
Scam Prevention FAQs
Turn off your card using debit card controls. Then contact us at (800) 277-2175 to cancel compromised cards and report the fraudulent charges. Change pin numbers for affected cards.
Call (855)-908-4495 for after-hours debit card support for a lost or stolen card.
Find more debit card controls FAQs here.
For credit card support, call 1–800-558-3424 (personal) or 1-866-552-8855 (business)
Scammers are using bank imposter tactics to pose as financial institutions. They may pressure you to provide confidential information while promising a refund or threatening to close your account.
If you doubt the identity of the person on the phone, hang up immediately and call SouthState directly at (800) 277-2175. SouthState will not ask you to provide your Secure Access Code or password.
Bank imposter scammers may ask for Secure Access Codes, login credentials or card numbers. Never provide this personal information over the phone or via text message.
If you believe your Social Security Number is compromised, report fraud to the Social Security Administration or your local Social Security office. You can contact them by phone, mail or online at www.ssa.gov.
File a police report to have proof of the crime. This may help you deal with creditors wanting payment from purchases or loans you didn’t take out.
File a complaint with the Federal Trade Commission. You can contact the FTC by phone, mail or online at www.ftc.gov/idtheft.
Contact SouthState at (800) 277-2175 or visit your local branch. We can help you guard against fraudulent new accounts.
Set up credit monitoring through agencies including Equifax, Experian, and TransUnion.
