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We’re committed to providing you what you need to achieve financial success. Please fill out the form below, and one of our experienced bankers will contact you.

For your protection, do not email your Account Number(s) or Social Security Number. For account specific information, please send a secure message within Online Banking or call us at (800) 277-2175.

If you would like to submit a complaint or feedback, please click here.

Please see special footnote at the bottom of this page for contacting us regarding Mortgage Loans.1
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Give Us A Call

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Customer Care -  (800) 277-2175
7:00AM - 8:00PM (M-F)
8:00AM - 5:00PM (Sat)

Phone Banking2(800) 763-0555

BillPay Support - (855) 744-4739

Debit Card Activation Line
Domestic Callers:  1–800–992–3808
International Callers: 1-614-564–3074

After Hours Card Support
Lost or Stolen Debit Cards - (855) 908-4495
Personal Credit Cards - (800) 558-3424
Business Credit Cards - (866) 552-8855

  1. Mortgage Loan Accounts – Errors or Inquiries: Under the Real Estate Settlement Procedures Act, a qualified written request is written correspondence (other than a notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan that identifies your name, account number, and the specific reasons for the request (such as an error on your loan account or a request for information). Any qualified written request you wish to submit must be sent only to the following address: ATTN: Inquiries, SouthState Bank, PO Box 118068, Charleston, SC 29423.

  2. Services do not apply to mortgage loans serviced on the Bank’s behalf by a third party.

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