General Banking Frequently Asked Questions

General Banking FAQs

What identification do I need to open an account?

You will need a primary and secondary form of identification (ID). Examples of a primary ID are a State Issued Driver’s License, State Issued ID, USA or Foreign Passport. Secondary forms of ID include a Voters Registration card, College or Student ID, Auto Registration/Insurance Card, Insurance or Utility bill (with current address and dated within the last 30 days), Property Tax bill, or Pay Stub (issued within the last 30 days).

What is the routing number for SouthState?

The SouthState Bank routing number is 063114030.


What are SouthState Bank’s wire instructions?

Cut Off Times:
Domestic Incoming – 6:00PM ET
Domestic Outgoing – 6:00PM ET
International Outgoing (Consumer) – 4:00PM ET
International Outgoing (Business) – 4:00PM ET

Incoming Domestic Wire Transfer
SouthState Bank
1101 First Street South
Winter Haven, FL 33880
ABA or Routing #063114030

Incoming International Wire Transfers
SouthState Bank, N.A.
400 Interstate North Pkwy, Ste. 1200.
Atlanta, GA 30339

Swift Code: CSBKUS33


BENEFICIARY ACCOUNT #: Customer Account Number


Please contact SouthState Bank Customer Care at (800) 277-2175 for further assistance.

How do I set up direct deposit?

Signing up is easy:

  1. Download our Direct Deposit Information Form.
  2. Fill in all of your information. You will need to provide the type of account (checking or savings), your account number and routing number.
  3. Ask your employer if they participate in direct deposit. Your employer might require more paperwork on their end and maybe a voided check to process your request.

How do I set up a recurring automatic payment with my account?

To set up a recurring automatic payment with your account, download the Automated Payment Change form and provide it to the company you have the automatic payments with.


How do I transfer my balance from another financial institution to SouthState?

To transfer a balance from another financial institution, download the Account Change form and provide it to the financial institution you are coming from.

Can I still use my debit card if I am traveling?

Absolutely. As a best practice, notify us of your travel plans in advance so we can ensure your card does not get blocked.

Please call us at (800) 277-2175 or use Debit Card Controls in Online or Mobile Banking to create your travel plan. Debit Card Controls gives you the flexibility to create a travel plan without the need to contact SouthState. Using the Travel Plan feature, you can create up to two travel plans per debit card at a time.

Can I notify you of my travel plans through Debit Card Controls?

Yes! Debit Card Controls gives you the flexibility to create a travel plan without the need to contact SouthState. Using the Travel Plan feature, you can create up to two travel plans per debit card at a time. To create a travel plan, select Manage Travel Plans from within Debit Card Controls.


How do I activate my debit card?

To activate your debit card, please follow the instructions below:

  • To activate your card, please call Domestic: 1-800-992-3808 or International: 1-614-564-3074.
  • Continue to follow the voice prompts to set your Personal Identification Number (PIN).
  • After setting your PIN, you can begin using your debit card.
  • You may also call this number if you ever want to reset your PIN to a new number.

Are there any countries where I can’t use my debit card?

Yes. To protect our customers, we have blocked some countries that have experienced high fraudulent activity. For a complete list of these countries, please call us at 1-800-277-2175 or visit a local branch.


What do I do if I’ve lost or someone has stolen my debit card?

Call us at 1-800-277-2175 to report the card lost or stolen and to order a replacement card. For after-hours support, call 1-855-908-4495.

What is the cut off time for transfers made within Online Banking to be effective the same day?

Transfers initiated Monday thru Friday by 8:30 PM EST will be effective the same day. Any transfer initiated after 8:30PM EST will be effective the next business day.

How can I send a secure message?

Within Online Banking, click Mail then Compose to begin your Secure Message. If you have an unread message in your inbox, you will see a number icon beside the Mail tab.

What are the different transfer options available to me?

You can transfer money with Bank to Bank Transfers and Wire Transfers.

  • Bank to Bank Transfers allow you transfer funds to and from your account at another financial institution.
  • A Wire Transfer allows you to send funds electronically to another person inside or outside of the U.S. You must have the following information to send a wire transfer: Name and address of the person receiving the funds, their bank and bank address, and their account number and routing number.


How can I make my loan payments?

You can make your loan payments in a variety of ways:

  • You can choose to have your payment drafted from your checking/savings account with SouthState or another financial institution.
  • You can mail your payment to SouthState:

SouthState Bank
PO Box 118068
Charleston, SC 29423-8068

  • If you have a checking or savings account with SouthState, you may pay your bill by:
    • 1. Making an internal transfer from an existing SouthState checking or savings account.
    • 2. Adding the loan to your SouthState BillPay. You may be required to provide the full mailing address shown above and our phone number, (800) 277-2175.

If you have SouthState Online Banking, you can also use Bank to Bank External Transfers to make a transfer from your non-SouthState account to your loan to make a payment.

How do I submit a dispute of what SouthState is reporting regarding me / my accounts?

If you disagree with what the Bank is reporting to a consumer reporting agency (Experian, TransUnion, Equifax, or ChexSystems), please submit your dispute to:
                                Attn: Consumer Reporting Disputes
                                SouthState Bank, N.A.
                                P.O. Box 118068
                                Charleston, SC 29423
Please include the account number, the agency reporting the information you are disputing, the exact information you are disputing, and the reason you think the information is incorrect. 

We're Here to Help

We're Here to Help

Icon for Give Us a Call

Give Us a Call

(800) 277-2175
Icon for Email Us Your Questions

Email Us Your Questions

Email Us

Secure Log In

Close login menu
Login Error

Your username is valid but has a problem. Please call customer support

Our website uses cookies to ensure your online experience is as informative and relevant as possible. Please review our Privacy Policy to learn more about the information we collect.