Online and Mobile Banking Update
New Account Alerts
Beginning Wednesday, May 25, new account alerts will be available in SouthState Online and Mobile Banking.
Stay on Top of Your Accounts in Real Time
Many of these new alerts will be delivered in real time and include more detailed information to assist you with monitoring your account activity.
Frequently Asked Questions
I am already enrolled in alerts. Do I need to do anything?
Yes. You will need to re-enroll in alerts.
How do I enroll in the new alerts?
On Wednesday, May 25, log in to SouthState Online and Mobile Banking to view all the new alert options and begin to re-enroll. To get started:
- Log in to Online Banking at SouthStateBank.com or the Mobile App.
- On the right-hand navigation, click Manage Alerts.
- Click Manage Account Alerts.
- Accept the Real-Time Alerts Terms & Conditions.
- Toggle each contact method you want to enable to ON.
- Click Next.
- Enter the confirmation codes that were sent to each contact method.
- Click Verify next to the contact method after you input the confirmation code.
- Click Close.
- Choose the alert you wish to enable.
- Toggle the alert to ON.
- Check the box next to the contact method you prefer.
- Click Add.
Will the way alerts are delivered change?
The new alerts will be delivered via email or text message. Security alerts will continue to be delivered via phone, email, text message or push notification depending on the option you’ve selected.
Will the types of alerts change?
Yes. This update will provide a more robust list of alerts for you to choose from, and many alerts will be delivered in real time. To assist you with selecting an alert that is comparable to one of your current account alerts, we’ve provided a comparison of the existing and new alerts below.
Will security alerts be changing?
No. Security alerts will not be affected by this update. You will remain enrolled in your current security alerts and delivery options.
Alerts Comparison
| Previous Alert | New Alert to Enroll For |
|---|---|
| Daily Checking Account Balance, Current Balance | Receive your daily balance at a specified time |
| High Balance - Checking and Savings | Alert me when my account balance has exceeded the threshold amount |
| Low Balance - Checking and Savings | Alert me when my account balance has fallen below the threshold amount |
| Daily Debit Card Usage | Alert me when a transaction was deducted from my account |
| Direct Deposit - Checking and Savings, Credit Transaction | Alert me when a direct deposit transaction has posted to my account |
| Check Cleared | Alert me when a check has cleared my account Alert me when a specified check number has cleared my account |
| Funds Transfer | Alert me when a transaction was deducted from my account |
| Automatic Draft | Alert me when a transaction was deducted from my account |
| Preauthorized Debit/ACH | Alert me when a transaction was deducted from my account |
| Account Alert - Current Balance is more than X | Alert me when my account balance has exceeded the threshold amount |
| Account Alert - Current Balance is less than X | Alert me when my account balance has fallen below the threshold amount |
| History Alert - Debit or Credit transaction (more/less than amount) | Alert me when a transaction was deducted from my account Alert me when a credit transaction occurs on my account Alert me when a transaction occurs equal to the threshold amount Alert me when a transaction exceeds the threshold amount Alert me when a transaction occurred below the threshold amount |
| Accrued Interest | Alert me when interest was paid to an account |
