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System Maintenance

Important Information Regarding System Maintenance

We will be performing maintenance the weekend of February 9, 2018 in order to keep our systems up-to-date. As a result of this maintenance, our digital services will be affected and our branches and Customer Care Center will be closed on Saturday, February 10.

Please note during the weekend, you will be able to withdraw cash and make ATM deposits; however, the balance inquiry feature will be unavailable at our ATMs.

Please select the online service you currently use below for additional information and actions you may need to take.

  • Online Banking
  • Business Link3
  • Business Link Plus3

Services Temporarily Unavailable

Online, Mobile3 and Phone Bankingand Account Alerts will be temporarily unavailable beginning Friday evening, February 9, through the weekend. BillPay1 will also be unavailable; however, if you previously scheduled a bill to be paid during this time, it will still be paid as scheduled.

Third Quarter Earnings  First Login After Maintenance

Upon your first login after maintenance is complete, you will either be asked to answer one of your challenge questions, or you may request a one-time passcode be sent to your email address.

To ensure you will be able to access your account(s), please be sure you are familiar with your challenge questions and answers. In addition, please make sure the email address associated with your account is correct prior to February 9.

  • To view or change your challenge questions, choose the “Profile” tab at the top of the home screen in Online Banking. Then click the “Edit” button by the challenge questions option.
  • To view or change the email address associated with your account, choose the “Profile” tab at the top of the home screen in Online Banking. Then click the “Edit” button by the email option.

The challenge questions and passcode feature are in place to verify your identity. You will have the option to select “do not challenge me again” during your initial log in. If you select this option, you will not be asked a challenge question or be required to enter a passcode the next time you log in from a registered device.

Third Quarter Earnings Check/Deposit Images and Statements

Check/deposit images and statements for the week of February 5 will be available within Online Banking by Monday morning, February 12, once the system maintenance is complete.

Third Quarter Earnings Debit Card Transactions

Transactions performed Friday evening through the weekend will display in your account by Monday morning, February 12. Please keep this in mind when reviewing your account balance.

Third Quarter EarningsTransaction Descriptions and Categories

At this time, we encourage you to avoid assigning a category or description to any previous transactions until after system maintenance is complete, as these changes will not reflect in Online Banking after February 9. Beginning February 12, you will be able to assign descriptions and categories to your transactions.

If you make any changes to transaction descriptions or categories, please be sure to export and/or print any transaction, income or expense reports you may need prior to February 9.

  • To export your transactions, select an account within Online Banking and click the Categorize tab. You will then be able to select the date range for which you would like to export.
  • To print an expense or income report, select an account within Online Banking and click the Categorize tab. Click Report, and select the date range for which you would like to print.

Third Quarter Earnings New Online Banking URL

With this maintenance, we will be updating the Online Banking URL. If you have bookmarked the URL or added it as a favorite in your internet browser, please remember to bookmark or “favorite” the new URL after system maintenance is complete at the end of the weekend.

Services Temporarily Unavailable

Business Link and the Business Link Mobile App3 will be temporarily unavailable beginning Friday, February 9 at 3:55pm, through the weekend. BillPay1 will also be unavailable; however, if you previously scheduled a bill to be paid during this time, it will still be paid as scheduled.

Third Quarter Earnings First Login After Maintenance

Upon your first login after maintenance is complete, you will be asked to answer one of your challenge questions. To ensure you will be able to access your account(s), please be sure you are familiar with your challenge questions and answers.

  • To view or change your challenge questions, choose the “Account Services” tab within Business Link, and select “Change Security Data”.

Your challenge questions allow us to verify your identity. You will have the option to select “do not challenge me again” during your initial log in. If you select this option, you will not be asked a challenge question or be required to enter a passcode the next time you log in from a registered device.

Third Quarter Earnings Check/Deposit Images & Statements

Check/deposit images and statements for the week of February 5 will be available within Business Link by Monday morning, February 12, once the system maintenance is complete.

Third Quarter Earnings Debit Card Transactions

Transactions performed Friday evening through the weekend will display in your account by Monday morning, February 12. Please keep this in mind when reviewing your account balance.

Third Quarter Earnings New Business Link URL

With this maintenance, we will be updating the Business Link URL. If you have bookmarked the URL or added it as a favorite in your internet browser, please remember to bookmark or “favorite” the new URL after system maintenance is complete at the end of the weekend.

Services Temporarily Unavailable

Business Link Plus and the Business Link Mobile App3 will be temporarily unavailable beginning Friday, February 9, at 3:55pm through the weekend. BillPay1 will also be unavailable; however, if you scheduled a bill to be paid during this time, it will still be paid as scheduled.

Third Quarter Earnings Check/Deposit Images & Statements

Check/deposit images and statements for the week of February 5 will be available within Business Link Plus by Monday morning, February 12, once the system maintenance is complete.

Third Quarter Earnings Debit Card Transactions

Transactions performed Friday evening through the weekend will display in your account by Monday morning, February 12. Please keep this in mind when reviewing your account balance.

Third Quarter Earnings ACH4 & Wire Transfers6

Any ACH and Wire transfers that require secondary approval will need to be completed by 3:55pm on Friday, February 9. If the secondary approval is not received by 3:55pm, you will need to re-enter your transfer on Monday, February 12.

 ACH4 File Times

Beginning February 12, when referring back to an ACH file you previously submitted, the submission time reflected will be in Central Standard Time rather than Eastern Standard Time.

Third Quarter Earnings Remote Deposit Capture (RDC)4

Please be sure to submit deposits by 3:55pm on Friday, February 9.

RDC history will not be available within the RDC system after this maintenance is complete. Please print and/or save any history you may need before 3:55pm on February 9. Your history will begin to build anew on Monday, February 12. (Please note after the maintenance is complete, you can reference your transactions within Business Link Plus or your past statements for your history.)

It is important to note after this maintenance is complete, we will not be able to make changes to deposits once they are submitted. This will apply to all deposits going forward. In addition, deposit statuses will be updated to appear as follows:

  • Pending Review – Your deposit has been submitted.
  • Under Review – Your deposit has been delivered.
  • Submitted – Your deposit has been approved by South State.

All RDC users will need to download a software update once this maintenance is complete to avoid any interruption in service. To download the update, please click here.

 New Business Link Plus URL

With this maintenance, we will be updating the Business Link Plus URL. If you have bookmarked the URL or added it as a favorite in your internet browser, please remember to bookmark or “favorite” the new URL after system maintenance is complete at the end of the weekend.

Third Quarter Earnings Positive Pay5

As a reminder, please remember to complete Positive Pay decisions by 10am each business day, or items will be returned or paid per your setup preferences.