Getting Started with Merchant Services
Welcome Merchant Services Customer
Thank you for choosing SouthState as your Merchant Services provider.
What You Need to Know
- Expect to receive your terminal within the next seven business days
- Review all Materials included in the Welcome Kit provided by Elavon including:
- Get Started 1-2-3
- Transaction Quick Tips
- Adhere your Payment Acceptance Window Cling
- Emergency Processing Kit
- To view your account log in to Payments Insider.
- Complete your PCI Compliance Questionnaire within 90 days of account set up. To get started visit www.pcicompliancemanager.com.
PCI Compliance
The Payment Card Industry Data Security Standards (PCI DSS) were established by the Payment Card Industry Council to help protect businesses from a data breach. Compliance with these standards is required for the security of your business and the security of your customers’ data.
- Complete the PCI Compliance Questionnaire within 90 days of setting up your account. To get started, visit www.PCIComplianceManager.com.
- Reference the Get Started guide to help you understand the PCI Compliance process and ongoing yearly requirements.
- For frequently asked questions about PCI Compliance, click here.
- To contact Sysnet, you can call (855) 750-0747.
Merchant FAQs
Terminal Support:
Call 1-800-725-1243
For a detailed batch report or copies of statements:
Visit Payments Insider.
To reorder paper for your terminal:
Call 1-800-972-7815
To activate your terminal:
Call Activation at 1-866-451-4007. When calling, have your Merchant Number and Tax ID# available.
Account Maintenance:
Call 1-855-662-0938 or email us at [email protected].
Call 1-800-725-1243
For a detailed batch report or copies of statements:
Visit Payments Insider.
To reorder paper for your terminal:
Call 1-800-972-7815
To activate your terminal:
Call Activation at 1-866-451-4007. When calling, have your Merchant Number and Tax ID# available.
Account Maintenance:
Call 1-855-662-0938 or email us at [email protected].
Carin Ceres: (754) 802-4482
Matt Davis: (704) 560-2721
Richard Johnson: (407) 965-1835
Susan Manna: (772) 678-2905
Jeremy Menich: (843) 737-7221
Cathie Seprish: (843) 300-5878
Jill Sweat: (803) 608-0020
Terminal Support:
Call 1-800-725-1243
For a detailed batch report or copies of statements:
Visit Payments Insider.
To reorder paper for your terminal:
Call 1-800-972-7815
To activate your terminal:
Call Activation at 1-866-451-4007. When calling, have your Merchant Number and Tax ID# available.
Account Maintenance:
Call 1-855-662-0938 or email us at [email protected].
Call 1-800-725-1243
For a detailed batch report or copies of statements:
Visit Payments Insider.
To reorder paper for your terminal:
Call 1-800-972-7815
To activate your terminal:
Call Activation at 1-866-451-4007. When calling, have your Merchant Number and Tax ID# available.
Account Maintenance:
Call 1-855-662-0938 or email us at [email protected].
Carin Ceres: (754) 802-4482
Matt Davis: (704) 560-2721
Richard Johnson: (407) 965-1835
Susan Manna: (772) 678-2905
Jeremy Menich: (843) 737-7221
Cathie Seprish: (843) 300-5878
Jill Sweat: (803) 608-0020
