Welcome Independent Financial

Welcome Independent Financial Customers

We are pleased to welcome Independent Financial’s customers and talented bankers to SouthState and are excited to expand our presence in Texas and Colorado. Together, with locations in some of the fastest growing markets in the country, we strive to make our customers’ banking experience easier and more convenient with specialized solutions and increased investments in innovative digital banking technology and enhanced products and services.

Reference the information below for details regarding Independent Financial’s recent system conversion and transition to SouthState.

Read the Release

Key Reminders

ATMs. Withdrawals at non-Independent Financial and non-SouthState Bank ATMs, including those within the MoneyPass ATM network, will be assessed a $3 Foreign ATM Fee (unless account disclosure indicates otherwise). A fee from the ATM owner (including MoneyPass ATMs) may also be charged.
Branches. Independent Financial is now SouthState. You will begin to see signage changes at branch locations throughout the coming weeks. If searching for a branch online, you may see it listed as permanently closed. This is only because Independent Financial branches are now SouthState branches. Visit SouthStateBank.com/Locations for a complete list of our branch locations and hours.
Checks. Unless otherwise instructed, continue to use your Independent Financial checks until your supply is depleted. Check orders placed on or after Tuesday, May 27, will be fulfilled with SouthState checks.
Credit Cards. You should have recently received your new SouthState Credit Card. Your card number remains the same, but your expiration date and security code have changed. You are still able to access your card from myaccountaccess.com in addition to SouthState Online and Mobile Banking.
Debit Cards. Continue to use your Independent Financial Debit Card until you receive your new SouthState Debit Card. We will issue new SouthState Visa Debit Cards over the coming months. More information will be shared closer to your card reissue.
Digital Banking. You can now log in to SouthState Online and Mobile Banking or Treasury Navigator®.

Have Questions?

Why have Independent Financial and SouthState merged?

With similar cultures and business models, in addition to a presence in many of the fastest growing areas in the U.S., our combined company has the opportunity to maximize and leverage the increased capacity and capabilities to support both current and future customers and to continue to build a lasting legacy.

What changes can I expect from this merger?

We encourage you to reference the Welcome Booklet and Account Information Booklet linked at the bottom of this page for detailed information regarding changes to your accounts and banking services.

When will I see the name change occur?

The name change will begin to occur May 23, 2025 and will continue through Summer 2025.

What should I do if I have any questions?

Our Customer Care and Treasury Management Support teams can assist you with any questions you may have regarding this transition.

SouthState Customer Care Hours
(800) 277-2175
Monday – Friday: 6 a.m. - 7 p.m. CT; 5 a.m. - 6 p.m. MT
Saturday: 7 a.m. - 4 p.m. CT; 6 a.m. - 3 p.m. MT

For assistance with Treasury services, please contact Treasury Management Support.

Treasury Management Support Hours
(833) 635-9291
[email protected]
Monday – Friday 8 a.m. – 6:30 p.m. CT; 7 a.m. - 5:30 p.m. MT

Independent Financial Welcome Booklet

Explore the Booklet

Download PDF

Important Account Information & Details

Explore the Booklet

Download PDF

Welcome Independent Financial