Welcome Independent Financial

Welcome Independent Financial Customers

We are pleased to welcome Independent Financial’s customers and talented bankers to SouthState and are excited to expand our presence in Texas and Colorado. Together, with locations in some of the fastest growing markets in the country, we strive to make our customers’ banking experience easier and more convenient with specialized solutions and increased investments in innovative digital banking technology and enhanced products and services.

As we continue forward together, our number one priority is to make this a smooth transition. We are committed to keeping you informed and will update this site regularly.

Read the Release

Key Reminders

Beginning Friday evening, May 23 – Monday, May 26, we will convert Independent Financial’s bank operating system to SouthState, at which time customers will also transition to SouthState.
ATMs. Independent Financial ATMs will be accessible over the weekend. The deposit-taking feature at ATMs that accept deposits will be unavailable until Sunday evening, May 25.
Withdrawals made after Friday, May 23, at non-Independent Financial and non-SouthState Bank ATMs, including those within the MoneyPass ATM network, will be assessed a $3 Foreign ATM Fee (unless account disclosure indicates otherwise). A fee from the ATM owner (including MoneyPass ATMs) may also be charged.
Branches. Independent Financial branches will be open with normal business hours on Friday, May 23. Branches will reopen as SouthState on Tuesday, May 27.
Checks, Credit Cards & Debit Cards. Independent Financial checks, credit cards and debit cards can be used over the conversion weekend.
Digital Banking. Independent Financial Online Banking and the Mobile App will be disabled at 7 p.m. CT | 6 p.m. MT on Friday, May 23. You will be able to access your accounts through SouthState Online and Mobile Banking or Treasury Navigator® on Tuesday, May 27.

Have Questions?

Why have Independent Financial and SouthState merged?

With similar cultures and business models, in addition to a presence in many of the fastest growing areas in the U.S., our combined company has the opportunity to maximize and leverage the increased capacity and capabilities to support both current and future customers and to continue to build a lasting legacy.

What changes can I expect from this merger?

We encourage you to reference the Welcome Booklet and Account Information Booklet linked at the bottom of this page for detailed information regarding changes to your accounts and banking services.

When will I see the name change occur?

The name change will begin to occur May 23, 2025 and will continue through Summer 2025.

When will the bank system conversion occur?

The bank operating system conversion will take place beginning Friday evening, May 23, and will continue through Monday, May 26. Independent Financial branches will open as SouthState on Tuesday, May 27.

What should I do if I have any questions?

Our Customer Care and Treasury Management Support teams can assist you with any questions you may have regarding this transition. Please note we will combine our Customer Care teams into SouthState Customer Care upon completion of the system conversion.

Independent Financial Customer Care Hours (through Saturday, May 24)
(800) 460-6634
Monday – Friday: 8 a.m. – 7 p.m. (CT)
Saturday: 9 a.m. – 1 p.m. (CT)

SouthState Customer Care Hours (starting Monday, May 26)
(800) 277-2175
Monday – Friday: 6 a.m. - 7 p.m. (CT)
Saturday: 7 a.m. - 4 p.m. (CT)

For assistance with Treasury services, please contact Treasury Management Support.

Treasury Management Support Hours
(833) 635-9291
[email protected]
Monday – Friday 8 a.m. – 6:30 p.m. CT

Independent Financial Welcome Booklet

Explore the Booklet

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Important Account Information & Details

Explore the Booklet

Download PDF

A Leading Regional Bank

With more than 340 branches and ATMs in Florida, Texas, Georgia, Colorado, South Carolina, North Carolina, Alabama, and Virginia, we are well-positioned for the future and located in some of the highest growth markets across the US.

SouthState Locations

Independent Financial Locations

Welcome Independent Financial