Online Banking FAQs

Below you’ll find answers to many Online Banking frequently asked questions. If you don’t see your answer here, call our Customer Care Center at 1-800-277-2175. We’re happy to help!

Online Banking

What is Online Banking?

South State’s Online Banking is a way to access your bank accounts wherever you have Internet access. With Online Banking, you can view detailed information on transactions and account balances, pay a bill or person, transfer funds from on account to another, or use the spending report to see exactly how you are spending your money each month.

Is Online Banking secure?

Yes, Online Banking is secure. With our enhanced online security, you are protected by three levels of security. Each time you login to Online Banking, you are required to have an Access ID and Password.  In addition to this you will be able to verify that you are entering our site by one of the following; a green website address bar, “Fiserv, Inc.” or “Trusted”, or a padlock icon

Are there certain computer requirements for Online Banking?

Yes, South State’s Online Banking supports the following browsers:

  • Apple Safari 4.0
  • Apple Safari 5.0
  • Apple Safari 5.0 for MAC
  • Google Chrome 9.0
  • Microsoft Internet Explorer 7.0
  • Microsoft Internet Explorer 8.0
  • Microsoft Internet Explorer 9.0
  • Mozilla Firefox 3.5
  • Mozilla Firefox 4.0
  • Opera 10.0
  • Opera 11.0

Operating System
Microsoft Windows 7 – 32 bit -All editions

Can I export my transactions?

Yes.  To export, navigate to the Account Activity tab and then click on All Transactions.  Next, click the Export Transactions link on the top left side. Select your date range, file type, and Account to export and click Submit. After the file has processed to 100%, click the Download Export button. You will then have the option to open or save your file. 

How do I update my email address?

Within Online Banking, navigate to the Customer Service tab.  Next, click on Account Services.  From here you can update your email address.

How do I change my Access ID?

For security purposes, you will need to contact our Customer Care Center to make this change.  Our personal bankers will be happy to assist you.  Please call us at 1-800-277-2175 Monday – Friday 8 AM – 7 PM, Saturday 8 AM – 3PM.

What do I need to do if I continue getting the Security Question even though I have registered my personal computer(s)?

Due to different computer settings and the variety of web browsers, there are several solutions to fix a registered computer from displaying the Security Question each time you login. Listed below are the most common solutions. If you need further assistance, please call us at 1-800-277-2175.

Option 1

Delete your cookies so that a new cookie can be saved on your computer. The way you access cookie settings, or browsing history, may be different depending on which Internet browser you use. We are providing links to the most common browsers below and recommend you follow their instructions for deleting your cookies.

The first time you login to Online Banking after deleting your computer’s cookies, please do the following:

  • Answer the security question provided.
  • Select “This is a Personal Computer. Register it”.
  • Click Submit.

Option 2

Verify Adobe Flash Player is installed on your computer.

PC users: go to Start/Control Panel/Add or Remove Programs/Change or Remove Programs Tab.

Mac users: Click on the System Preferences icon or click the Apple icon (top left corner of screen) and select System Preferences. Click on the “Software Updates” icon in the System section. This will launch the Software Update window. Next, click the “Installed Software” tab and find each program and verify that you have the latest version.

If you need to install Adobe Flash Player, please visit http://get.adobe.com/flashplayer/?promoid=BUIGP to download the latest version.

Option 3

Internet Explorer Users

Go to: Tools/Internet Options/ General Tab/under Browsing History. If the Delete browsing history on exit is checked, uncheck it. Click on the Settings button also under Browsing History. Select Every time I visit the webpage under Temporary Internet Files.

Mozilla Firefox Users

Go to: Tools/Options/Privacy tab/Under History. If the Clear History when Firefox closes is checked, uncheck it. 

Learn More About South State Bank

Since 1934, we’ve remained true to our values of relationship banking and commitment to our customers. We’re proud to have grown from serving the needs of one small community to helping businesses and individuals throughout the region. We value personal relationships over financial transactions and are actively involved in the communities we serve. Most importantly, we treat our customers and employees like family. That’s the South State Way.

Learn More