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Online Banking FAQs

Below you’ll find answers to many Online Banking frequently asked questions. If you don’t see your answer here, call our Customer Care Center at 1-800-277-2175. We’re happy to help!

Online Banking

What is Online Banking?

South State’s Online Banking is a way to access your bank accounts wherever you have Internet access. With Online Banking, you can view detailed information on transactions and account balances, pay a bill or person, transfer funds from one account to another, or use the spending report to see exactly how you are spending your money each month.

Is Online Banking secure?

Yes, Online Banking is secure. With our enhanced online security, you are protected by three levels of security. Each time you login to Online Banking, you are required to have a Username and Password.  In addition to this you will be able to verify that you are entering our site by one of the following; a green website address bar, “Fiserv, Inc.” or “Trusted”, or a padlock icon.

Can I export my transactions?

Yes.  To export, click on an account and select Download.  Next, click the Export Transactions link on the top left side. Next, select the date range and format as you prefer and click Download Transactions. You will then have the option to open or save your file.

How do I update my email address?

Within Online Banking, navigate to the Profile tab.  Next, click the Edit link beside Email.  From here you can update your email address.

How do I change my Username?

For security purposes, you will need to contact our Customer Care Center to make this change.  Our personal bankers will be happy to assist you.  Please call us at 1-800-277-2175 Monday – Friday 8 AM – 7 PM, Saturday 8 AM – 3PM.

What do I need to do if I continue getting the Security Question even though I have registered my personal computer(s)?

Due to different computer settings and the variety of web browsers, there are several solutions to fix a registered computer from displaying the Security Question each time you login. Listed below are the most common solutions. If you need further assistance, please call us at 1-800-277-2175.

Option 1

Delete your cookies so that a new cookie can be saved on your computer. The way you access cookie settings, or browsing history, may be different depending on which Internet browser you use. We are providing links to the most common browsers below and recommend you follow their instructions for deleting your cookies.

The first time you login to Online Banking after deleting your computer’s cookies, please do the following:

  • Answer the security question provided.
  • Select “Don’t challenge me again on the device”.
  • Click Continue.

Option 2

Verify Adobe Flash Player is installed on your computer.

PC users: go to Start/Control Panel/Add or Remove Programs/Change or Remove Programs Tab.

Mac users: Click on the System Preferences icon or click the Apple icon (top left corner of screen) and select System Preferences. Click on the “Software Updates” icon in the System section. This will launch the Software Update window. Next, click the “Installed Software” tab and find each program and verify that you have the latest version.

If you need to install Adobe Flash Player, please visit http://get.adobe.com/flashplayer/?promoid=BUIGP to download the latest version.

Option 3

Internet Explorer Users

Go to: Tools/Internet Options/ General Tab/under Browsing History. If the Delete browsing history on exit is checked, uncheck it. Click on the Settings button also under Browsing History. Select Every time I visit the webpage under Temporary Internet Files.

Mozilla Firefox Users

Go to: Tools/Options/Privacy tab/Under History. If the Clear History when Firefox closes is checked, uncheck it. 

Are there certain computer requirements for Online Banking?

Yes, South State’s Online Banking supports the following browsers:

  • Apple Safari version 5.0 and higher
  • Google Chrome 38 and higher
  • Microsoft Edge
  • Microsoft Internet Explorer 11.0
  • Mozilla Firefox 27 and higher
  • Opera

Operating System
Microsoft Windows 7, 8, 8.1 and 10

 

How do I access my Statements?

The Statements/Images option is now called Documents. From the Home Screen, click on an Account to view more account details. Click Documents at the top of the screen under the account name. Select the Account, Document Type, and Date Range you wish to view and then click Submit.

Where can I find a list of my Scheduled Transfers?

A list of your Scheduled Transfers can be found by clicking Transfers at the top of the page from the home screen. Click Transfers, then view your Scheduled Transfers at the bottom of the screen.

Transfers can now be created from the same screen. All transfers, including Recurring/Future Dated and Same Day, can be created by taking one of the following actions:

  1. Clicking Transfer next to the account on the Home screen.
  2. Clicking Transfers at the top of the Home Screen.
  3. Clicking into an account and then selecting Transfer at the top of the Account page.
How do I export transactions?

To export transactions, click on an account from the home screen to view more account details. Then, click Download at the top of the screen. Select the date range and format you wish to export and click Download Transactions.

How do I search by check number?

Currently, you can only search by transaction amount, amount range, date or date range. The ability to search by check number will be available in a future update.

Where do I find my check images?

To view a list of all check images, click on an account from the home screen to view more account details. Then, click Documents at the top of the screen under the account name. Select the Account, Images – Checking Credits or Images – Checking Debits as your Document Type, and Date Range you wish to view and then click Submit.  Individual check images can also be found by clicking on the check number in your transaction list.

Where can I find my previously issued Stop Payments?

To view previously issued Stop Payments, click on an account from the home screen to view more account details. Then, click Stop Payments at the top of the screen. Scroll to the “Issued stop payments” section to view.

How do I view all transactions?

To view all transactions, click on an account from the Home screen and scroll to the Transactions section. Scroll down the page to view your recent transactions and click the “More Transactions” button to continue loading transactions for you to view.