Configuring Online Ordering in talech
In this video, we’ll explain how to set up and configure your talech Online Ordering page.
We will show you how to personalize your settings to best suit the needs of your business including setting the operational hours for online ordering, linking social media pages for your business, and even blocking menu items from online ordering (ie, kegs, cocktails, gift cards, etc). To get started, contact a SouthState Merchant Services representative today.View Transcript
Online ordering opens up new ways to acquire new customers, streamline operations, and grow revenue. Talech online ordering is seamlessly integrated into your POS. So when an order is placed it automatically captures in Talech register with the rest of your orders. Talech online ordering increases line speed, removes counter clutter, and reduces administration time and expense. In this video, we'll walk through creating an online order and then show you how it was processed in Talech register. When customers visit your Talech online ordering website they'll see their logo in the background image uploaded from Talech.com. Customers can navigate easily between categories at the top of the page. To order click a category or scroll down to an item. Customers can view details in the product description and view a photo of the menu item if you have one. Any existing product variations or modifiers that you set in Talech are available to the customer during the online ordering experience.
Customers can add any special instructions to the order, then add to cart when the order is complete. Once completed, the customer can complete their order with the Check Out button on the top right. The order can be reviewed before final submission. This way any last minute adjustments can be made. The default pickup time frame is displayed for the customer based on your food prep settings configured at Talech.com. If a customer would like to schedule a later time for pickup they can specify this by clicking the Set Custom Time button. A tip amount can be entered online or at the register during pickup.
The customer is required to enter their first and last name, email address, phone number, and choice of online or in-store payments, if applicable. Allowing online payments can help speed up the pickup process and allow you to get back to serving dine-in customers more quickly. When the order is submitted, a customer will receive the confirmation email that their order has been received. The confirmation email includes an order number and an estimated time the food will be ready for pickup. All that's left is for the customer to pick up their order.
Now that the online order is submitted, let's see how it works in the register. From the login screen or dashboard a green notification bubble will appear when there's a pending online order. To review the order, tap on Orders from the dashboard or Register app. Then select online. You can view all online orders on this list. You'll see the time the order was placed, order number, customer information, ETA, and more.
To review an order or see order details, simply tap it. The customer information and the time the order was placed will be on the top of the order along with a countdown to the expected pickup time. The bottom of the order contains all products, modifiers, and special notes attached to the order. You can accept, reject, or send the order to the kitchen. If the kitchen is busy you can set a delay or disable online ordering within the app through Settings.
Once the food is ready for pickup simply recall the order from the online order list and tap the Ready button on the right side. You can choose to email a customer to let them know their order is ready or skip this step. If you allow and accept online payments tap the Complete button when the customer picks up the order. Alternatively, if the customer has opted to pay in store tap the Pay button and close the order as you normally would.
The customer's order status is updated every step of the way on the Track Orders Status page on Talech's online ordering page.
This is how easy it is for restaurants to get started with accepting online orders. As always, if you have any additional questions, our support team is here to help. You can email us at [email protected] or give us a call at 1-888-995-1998.
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In this video, we'll demonstrate how to set up and configure your talech online ordering page. Start by logging into talech.com, then go to Settings at the top and click Business Info. At minimum, be sure your business name, address, and phone number are all up to date. The contact information is displayed to customers and your address is used to provide directions to your store.You can also fill in your website and social media information. The links will be displayed neatly at the bottom of your online ordering page. Next, fill in your store hour availability. These are the hours you're online ordering will be available. Please note, you can disable online ordering within the app or at talech.com at any point. Regardless of the store hours entered.
Now hit the Save button at the top of the page. Click the website section on the left side. Once online ordering as enabled, your online ordering website link is displayed at the top. This is the link you should use when providing a URL to your customers from your website or social media pages. Fill out your contact email address and business hours if you haven't already done so.
Now select which categories you wish to include in your online menu. Any categories that are disabled within this section are disabled for online ordering. They will still be available in the register. This is useful, of some categories cannot be sold online. You can also block specific items that are not available for online ordering as well. This is configured at the product level under the product section.
To customize your page, you can upload your logo and choose a background image. Then choose the default item layout you want your customers to see when they go to your order page. Now hit the Save button at the top. Next, let's configure some additional settings under the online ordering tab.
You can enable or disable online ordering at any time from this page. This is helpful when you're closed during the hours you specified in your business information section. For example, closed on a holiday or during renovations. Choose if you want your orders to be approved automatically upon submission. Auto approve orders will automatically send order tickets to the printer.
Now, enter a range for your average food prep time. This is used to calculate an estimated time when the order will be ready for pickup. you can enable dynamic order throttling to extend prep time if your orders meet or exceed a certain amount of open orders. Next, configure which order type you'd like available for your customers. And this example will enable pickup and delivery.
Choose the payment option you'd like your customers to have. They can pay in store or pay online with proper payment configurations. You can set a minimum or maximum order amount if desired. If you or a staff member need to be notified via text or email when an online order is submitted, select the notify me by option and enter a phone number or email.
To notify our customers by email automatically when their order is ready, turn on the Send notifications when order is ready setting. All that's left is to enable and fill out the customer notification templates for when an order is accepted, rejected, or delayed. Click the Preview button to view what the customer sees during these notifications.
For your convenience, you can also embed a link to your online ordering micro-site on your website. Simply copy the code snippet at the bottom of the screen and paste it into the source code of the page you'd like it to appear on. Now, hit the Save button at the top of the page.
This is how simple it is to get set up for online ordering with talech. If you have any additional questions, please check out our help article linked in the description. For help configuring your account to accept online payments, please contact talech support by email at [email protected] or toll free at 1-888-995-1998.
